Capital City Chem-Dry
5858 Thunderbird Rd
Indianapolis
In 46236
United States
  • Phone: 317-826-2400

Average rating: 8.8 out of 10 based on 153 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 21, 2012 — Rated 10 out of 10 by A.W. Capital City Chem-Dry
What do you like about our products and services?

They work and your technician knew what he was doing and did a fantastic job because our carpet was pretty nasty from an older dog that we had. Smells nice and there are no stains. Thanks for the great job and service.

Report a concern   February 21, 2012 — Rated 9 out of 10 by M.W. Capital City Chem-Dry
What do you like about our products and services?

You aim to please

Report a concern   February 20, 2012 — Rated 10 out of 10 by C.M. Capital City Chem-Dry
What do you like about our products and services?

I liked how clean the carpet looked and how quickly it dried.

Report a concern   February 17, 2012 — Rated 5 out of 10 by C.S. Capital City Chem-Dry
How did we disappoint you and what can we do to make things right?

It use to take about 2 hours for the carpet to dry. Twice I have had to wait at least 10 hours before I could walk on carpet. I had the sofa cleaned and was told to wait 12 hours. It was 48 hours before it was totally dry. When I first started using Chem-Dry, the cleaning solution was sprayed on the carpet using a garden sprayer. This created a very fine mist and DID NOT saturate the carpet!

Report a concern   February 15, 2012 — Rated 5 out of 10 by T.L. Capital City Chem-Dry
How did we disappoint you and what can we do to make things right?

I felt mislead by my quote. I was quoted 119 and paid 209

Report a concern   February 10, 2012 — Rated 10 out of 10 by B.B. Capital City Chem-Dry
What do you like about our products and services?

I thought the cleaning was very good and thorough. I was disappointed in the cost. It was much higher than expected. When I scheduled appt I was told I'd be saving much more than with a prior coupon I had used. Overall I prefer chem dry to other local carpet cleaners. The carpet looks and feels cleaner.

Report a concern   February 8, 2012 — Rated 10 out of 10 by R.G. Capital City Chem-Dry
What do you like about our products and services?

I like the friendly knowledgable staff and the awesome results!

Report a concern   February 7, 2012 — Rated 10 out of 10 by D.W. Capital City Chem-Dry
What do you like about our products and services?

It was very quick and very efficient.The service man was very good at getting the carpets looking like new.

Report a concern   February 6, 2012 — Rated 10 out of 10 by M.M. Capital City Chem-Dry
What do you like about our products and services?

The tech was here right on time and did an excellent and through job. We are very pleased and will certainly call you next time.

Report a concern   February 2, 2012 — Rated 10 out of 10 by F. Capital City Chem-Dry
What do you like about our products and services?

On time, professionial and do a great job

Report a concern   February 2, 2012 — Rated 10 out of 10 by K.E. Capital City Chem-Dry
What do you like about our products and services?

quick dry time no strong chemical odors.

Report a concern   February 1, 2012 — Rated 9 out of 10 by R.K. Capital City Chem-Dry
What do you like about our products and services?

No chemicals and the fast drying time.

Report a concern   February 1, 2012 — Rated 3 out of 10 by P.R. Capital City Chem-Dry
How did we disappoint you and what can we do to make things right?

Really, really expensive to clean one bedroom. Pet stain removal didn't really work that well and was so costly.

Report a concern   January 27, 2012 — Rated 10 out of 10 by B.T. Capital City Chem-Dry
What do you like about our products and services?

Cleaned well, dried quickly.

Report a concern   January 25, 2012 — Rated 4 out of 10 by A.L. Capital City Chem-Dry
How did we disappoint you and what can we do to make things right?

once the carpet was completely dry, stains were visible. I was able to remove stain with cleaner and muscle

Report a concern   January 23, 2012 — Rated 10 out of 10 by N.J. Capital City Chem-Dry
What do you like about our products and services?

The gentleman Mr. Don that came to our home was plesant and professional.
I really appreciated his time and commitment to a good job.
Don demonstrated everything positive in his hard work and dedication to your company.
Quite the spokesperson.
If you ask me, you should give him a raise...he is worth his weight in gold.

Report a concern   January 20, 2012 — Rated 10 out of 10 by K.K. Capital City Chem-Dry
What do you like about our products and services?

1.) I've used Chem-Dry before and each time I was very pleased with the appearance of my carpet when the cleaning process was finished.

2). In particular, I really like how fast the carpet dries after it has been cleaned. With other companies it usually at least two days for the carpet to dry, and I had to help it along by using floor fans. With Chem-Dry, at the most drying took about 3 to 4 hours.

3). Friendly and knowledgable service techs.

Report a concern   January 20, 2012 — Rated 10 out of 10 by Z.C. Capital City Chem-Dry
What do you like about our products and services?

I had a terrible Stain and Don was able to get it out and so far it hasn't came back the only thing is that your prices are high.

Report a concern   January 20, 2012 — Rated 8 out of 10 by D.S. Capital City Chem-Dry
What could we do to improve?

Maybe offer better deals during the year. Our tech was nice, efficient and did a good job.

Report a concern   January 17, 2012 — Rated 10 out of 10 by G.C. Capital City Chem-Dry
What do you like about our products and services?

Great work. Very professional.


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