3236 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your frys are the bananas!!! We love them!
The service, attention to detail, quality assurance, just to name a few.
The quality of the food.
Good food
It's always great service.
This was going to be my last time coming here. Third time is a charm. The staff was great this time and attentive and got my order exactly right.
It is always quick service
I love the broad menu
Get my order right the 1st time, every time.
They gave my kids the wrong side item. Last time they didn’t give me my kids drinks and the time before that we had to wait over 30 minutes on a to go order. My husband loves your food so we continue to get take out from you guys but there’s definitely some room for improvement where accuracy time management goes. The food is always great though...even if it isn’t the right item! Haha
We especially like our waitress, Emily Herrin. She is always great.
Great food and excellent service
Service is fair. Your boneless wings were good, but small.
Great food and very good service. Always something on the menu for everyone.
Your staff needs a major improvement on their attitudes. They do not smile and say very little.
The food
Quality of food inconsistent, hit or miss. Last visit some wings cooked hard others soft.
Everything I have had has been really, really good. I have turned my coworker on to ECW and now my son. He says he and his friends will be going there for wings from now on.
Prices
Better ordering app, faster service.
Speed of food delivery.
More/improved wait staff will help. The young lady was friendly, but with 2 mistakes on our order, and lack of knowledge of rewards program, i was both overcharged for what we received & failed to receive my discounts. Food was as expected. Location is very small.
This location was slow. The waitress was great and doing her job well, but it took a long time to get our food. My chicken was grilled rather than fried, which i ate b/c it took so long to get. The entryway into the restaurant is congested trying to get in and out. We were early (4:30 on a weekday) and it took a while to get seated. Hostess seemed to be occupied with her phone.
My order was completely ruined most of the stuff I asked for in my burger was missing and all the stuff I did not want was on it.
More wing specials
The service was excellent and the food tasted great.
good service is number one....Good food is number two
Diverse menu.
The atmosphere the workers being pleasant, attentive and professional.
The wings