East Coast Wings and Grill
100 Cambridge Plaza Drive
Winston-Salem
NC 27104
United States

Average rating: 8.8 out of 10 based on 7086 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 20, 2018 — Rated 10 out of 10 by M.D. East Coast Wings + Grill - Kannapolis, NC
What do you like about our dining experience?

Great food

Report a concern   December 20, 2018 — Rated 10 out of 10 by L.S. East Coast Wings + Grill - Johnson City, TN
What do you like about our dining experience?

The food is good and the staff is friendly.

Report a concern   December 20, 2018 — Rated 10 out of 10 by Sharon Mcbride East Coast Wings + Grill - King, NC
What do you like about our dining experience?

food was good, Tina was a great waitress

Report a concern   December 20, 2018 — Rated 10 out of 10 by B.K. East Coast Wings + Grill - Northlake, NC
What do you like about our dining experience?

My order was to go. I did not eat there.

Report a concern   December 20, 2018 — Rated 10 out of 10 by D.C. East Coast Wings + Grill - Kannapolis, NC
What do you like about our dining experience?

Food and service

Report a concern   December 20, 2018 — Rated 7 out of 10 by R.O.W. East Coast Wings + Grill - Northlake, NC
What could we do to improve?

Have more attentive staff and better wings.

For a few months now, the wings are frost bitten or damaged internally and the meat is black so you can’t eat them. You pay for 10 wings but you can only eat 6 or 7 of them.

You order spicy or hot wings but your beverage isn’t refilled until you’re nearly done eating the entire meal. That’s not good

Report a concern   December 20, 2018 — Rated 9 out of 10 by Greg Spray East Coast Wings + Grill - Peters Creek, NC
What do you like about our dining experience?

9 because we’ll be back and most of our friends know about it. Great place to eat! Super wait staff!

Report a concern   December 20, 2018 — Rated 10 out of 10 by R.M. East Coast Wings + Grill - Northlake, NC
What do you like about our dining experience?

Great wings with tons of choices, friendly workers and nice overall vibe.

Report a concern   December 20, 2018 — Rated 8 out of 10 by A.B. East Coast Wings + Grill - Kernersville, NC
What could we do to improve?

EVERYTHING WAS GREAT JUST LEFT SOME SAUCES I REQUESTED AND SURELY PAID FOR OUT OF BAG. I SHOULD HAVE CHECKED BEFORE LEAVING AS THIS HAPPENS QUIT A BIT ON TO GO ORDERS. FRIENDLY STAFF AND GOOD FOOD THOUGH.

Report a concern   December 20, 2018 — Rated 10 out of 10 by J.L. East Coast Wings + Grill - Salisbury, NC
What do you like about our dining experience?

Excellent food, good service, great lunch specials

Report a concern   December 20, 2018 — Rated 10 out of 10 by S.M. East Coast Wings + Grill - Mocksville, NC
What do you like about our dining experience?

Friendly staff-excellent service & food

Report a concern   December 20, 2018 — Rated 10 out of 10 by D.C. East Coast Wings + Grill - Salisbury, NC
What do you like about our dining experience?

Love this East Coast!

Report a concern   December 20, 2018 — Rated 10 out of 10 by M.S. East Coast Wings + Grill - Reynolda, NC
What do you like about our dining experience?

Bar service. It's great.

Report a concern   December 19, 2018 — Rated 10 out of 10 by Carol Selberg East Coast Wings + Grill - Harrisburg, NC
What do you like about our dining experience?

Very

Report a concern   December 19, 2018 — Rated 10 out of 10 by Laura Bellorin East Coast Wings + Grill - Harrisburg, NC
What do you like about our dining experience?

The wings are delicious and the spice choices are impressive! Also the service is great!

Report a concern   December 19, 2018 — Rated 10 out of 10 by J.R. East Coast Wings + Grill - Kingsport, TN
What do you like about our dining experience?

Great food and service!

Report a concern   December 19, 2018 — Rated 10 out of 10 by D.P. East Coast Wings + Grill - Lynchburg, VA
What do you like about our dining experience?

Very friendly staff and great food!

Report a concern   December 19, 2018 — Rated 10 out of 10 by L.H. East Coast Wings + Grill - Northlake, NC
What do you like about our dining experience?

The food is great! The wait staff is courteous, but, I got a take out order last night and when I got home they had my order mixed up. I call Megan and she apologized!

Report a concern   December 19, 2018 — Rated 10 out of 10 by Rod Richardson East Coast Wings + Grill - Kannapolis, NC
What do you like about our dining experience?

The wait staff, thje incredible choice of foods, the sides

Report a concern   December 19, 2018 — Rated 10 out of 10 by K.C. East Coast Wings + Grill - Kernersville, NC
What do you like about our dining experience?

At first my mom and I were about to leave. The hostess greeted us and promptly sat us. We looked over the menu and no one came to our table. Servers kept passing by and it was starting to become annoying. After 5 minutes or so one of the best servers we have had at this location noticed that we had not been spoken to and even though it wasn't her section she stopped and apologized and made it her business to help us. We were probably looking agitated but after dealing with Kellie H we were happy. She was so pleasant and helpful. We really appreciated her taking ownership of a situation that was about to lead to a walk out and turning it into a positive. The other server that had our section that passed us at least 5 times apologized and said she thought we had been helped but we still had our menus. Either way Kellie is a rockstar and we noticed that it wasn't just our table but she seemed to take a leadership role and be respected by colleagues.

Report a concern   December 19, 2018 — Rated 10 out of 10 by Adrian Hargrove East Coast Wings + Grill - Wake Forest, NC
What do you like about our dining experience?

It was awesome. The service was great from the time I walked in the door to the time I left.

Report a concern   December 19, 2018 — Rated 10 out of 10 by C.M. East Coast Wings + Grill - Waxhaw, NC
What do you like about our dining experience?

Wide variety of menu items, food is always good, and prices are reasonable.

Report a concern   December 19, 2018 — Rated 10 out of 10 by C.P. East Coast Wings + Grill - Salisbury, NC
What do you like about our dining experience?

Always get a great meal and love the card discounts.

Report a concern   December 19, 2018 — Rated 8 out of 10 by S.R. East Coast Wings + Grill - Northlake, NC
What could we do to improve?

Nothing

Report a concern   December 19, 2018 — Rated 10 out of 10 by D.B. East Coast Wings + Grill - Wake Forest, NC
What do you like about our dining experience?

I enjoy the food and the atmosphere

Report a concern   December 19, 2018 — Rated 7 out of 10 by M.W. East Coast Wings + Grill - Reynolda, NC
What could we do to improve?

Ambience is somewhat lacking.

Report a concern   December 19, 2018 — Rated 10 out of 10 by M.E. East Coast Wings + Grill - Mt Airy, NC
What do you like about our dining experience?

consistency

Report a concern   December 19, 2018 — Rated 5 out of 10 by S.G. East Coast Wings + Grill - Northlake, NC
How did we disappoint you and what can we do to make things right?

A few months ago I wrote to your company about an incident that took place at your North Lake Mall location in Charlotte NC. I invited my Pastor, his wife, my daughter and a few other church members because I really like East Coast Wings. So we wanted something simple and quick but also that would be good. So I recommended ECW. To begin, we waited about to 15 to 20 minuted before being seated and once seated it took at least 30 minutes before our orders were taken. Mind you we are dining in and finally when we placed the orders we only had about 20 minutes left before going to our meeting. While placing the order we asked if we could go ahead and have those orders into go boxes so that we could just pay when leaving and not have to wait on anything else. We called to push our meeting back because we still had not gotten our food. So once we finally got our food close to one hour later we were going to try and eat some before leaving only for the waitress to come back and tell us we had to leave. WHATTTT????? Our question was why she said the manager said we could not eat To Go Orders at table it was policy. BUT WE ARE NOT TO ORDERS, WE HAVE BEEN WAITING AT LEAST AN HOUR. We ask to speak to manager who came out rude, did not apologize for our wait or that the orders were taken wrong and on top of that we were not told that when we asked could we get the food in TO GO BOXES. The answer was "sure I will do that considering for your wait. Sam, the manager was like all he care about is getting people in there. Sam was very unprofessional and had no remorse. He stated, you have To Go Boxes. It didn't matter while we were eating out of our boxes only because of our long wait and our waitress failed to share that information with us. I will not come in and sit in that location. I only still order from there because I do like your wings. But I have found a new wing place and I love their hospitality.

You lost 4 new customers that day who were excited about the place and the food. Being that it was my Pastor and his wife, it was embarrassing and just plain unprofessional. Whereas you had a score of 10 before now leaves me to score you at 5 only because you do have good wings and I will never tell anyone not to go but I do share my awful experience there on July29th 2018. Before that you had my vote 100 %.

I left message on the Northlake comments section and emailed Corporate but no response.

I can be reached at Phone number removed if you choose to reach out. That would be be great customer care services.
Name removed

Report a concern   December 19, 2018 — Rated 10 out of 10 by K.A. East Coast Wings + Grill - Peters Creek, NC
What do you like about our dining experience?

Food was great and the server was wonderful! I didn't even have to ask for things and she was already on top of it. She was very sweet too! Best server in the whole place!

Report a concern   December 19, 2018 — Rated 10 out of 10 by Mike Stubbs East Coast Wings + Grill - Northlake, NC
What do you like about our dining experience?

food was very good, service was great


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