We are called in advance of the service. Our specialist Ron Beck is welcoming, knowledgeable, professional and upbeat.
Prior experience in the house we owned previously, resulted in a beautiful yard year round with many neighbors complimenting on the green grass.
Kenneth Banks was very helpful with my questions and did a thorough job. Very pleased with him.
very good and makes my yard look great
Prompt and precise. Keeps the yard looking good, saves money in the long run.
I like when the tech calls ahead to ask questions. I think this is important because I may have seeded or done something else that they need to be aware of.
Technicians are knowledgeable.
We just restarted our account. Cody Bearden is our lawn specialist. I spoke to him the first time he was out to service our lawn, unfortunately I was unable when he came the second. I gave him a 9 because the first we met, he was engaging and wanted to service our account to the best of his ability. I am unsure what you are looking for in your survey. What am I rating? It appears to me if I don't see him, how can rate him. I would suggest that you devise a better survey to find out what your customers should be looking for to determine if he is doing his job, other than he left a sign on my lawn and a description of what he did on my door. Is this what you survey is trying to determine? Help me and your customers help your lawn service people and your company do a great job.
Tony Last name removed
Timely, informative care for our lawn.
Very friendly and knowledgable
Service expert was courteous, responded to all questions, and was informative
It was very easy to set up the service and when the lawn tech came my son said he was kind explained to him what he did.
The technician that your company sent to service my lawn was very informative about the care of my yard. He explained to me every detail of what is in my lawn and of all types of weeds that is growing in my lawn. As soon as we met we became friends. He has a very good personalty and he is a hard worker. He serviced my yard in a very short time. I would like Tony Swilley to continue to be my technician to service my yard.
Thank You, Name removed
Your specialist, Ron Beck, was very professional and very informative with suggestions of keeping my lawn in good shape.
We are in the process of having a weed free lawn and hopefully thickening the backyard lawn.
Always timely and results are best looking lawn in the neighborhood!!
First year with Tru-Green. very satisfied. George (Branch 5045) is my serviceman. He was very helpful in answering my questions yesterday. Tried to rate him using tab "Rate Your Specialist" on right hand as indicated on document that he left. Could not find ant such tab.
Very friendly gets the job done shows up when scheduled and cleans the mess up
Derron was very thoughtful and considerate. He also was very thorough, and explained what he was about to do.