TruGreen
1255 Balmoral Drive
Cambridge
ON N1T 1C4
Canada

Customer Testimonials

Report a concern   September 10, 2020 — Rated 10 out of 10 by P.M.T. Your TruGreen Branch
What do you like about our services?

We love not having to worry about when and how to fertilize. Our lawn has never looked better!
Love love love the mosquito spray. We can finally sit out in our yard in the evening. It`s wonderful!

Report a concern   September 10, 2020 — Rated 10 out of 10 by H.W. Your TruGreen Branch
What do you like about our services?

The service has been very good with results better than expected. The employee's are friendly and respect the owner's property. No problem recommending whatsoever. Very happy with TruGreen.

Report a concern   September 10, 2020 — Rated 10 out of 10 by S.W. Your TruGreen Branch
What do you like about our services?

Lawn seem better than years past this year was a trial over self lawn sprays, seem to work better than over the counter products used in the past.
Up selling is a bit disappointing however, if you tell me I have grubs just from looking at dead spots after a heat wave, then show me the grubs and I would likely do the treatment but without
proof and a tech to show you the possible problem then NO. People need to see what one is talking about not just a dead patch of grass after a heat wave. Esp after the heat wave and lots of watering the dead patches clear up...

Thanks for your service this year, and I will consider you again for next year.

Report a concern   September 10, 2020 — Rated 10 out of 10 by M.C. Your TruGreen Branch
What do you like about our services?

I like having a pre paid plan that I can forget about I also like that I receive messages regarding upcoming service dates so I can plan around them. I like having one technician all season long, but this year I don't know whether that happened since I didn't talk to or see my technician most of the time (covid).

Report a concern   September 10, 2020 — Rated 10 out of 10 by C.J. Your TruGreen Branch
What do you like about our services?

Effective & efficient control products and application;
cost effective;
professional & high quality customer service;
timely response & follow up when required

Report a concern   September 3, 2020 — Rated 9 out of 10 by N.A. Your TruGreen Branch
What do you like about our services?

Hi, I would like to thank you first for the service you provided me the last two years and for taking care of our feedback and complains. I am sending this feedback to draw your attention to a problem Trugreen has and you might want to take care of, which is actually my major problem and my repeated complain to Trugreen. The issue is that some Trugreen technicians don’t give the time and attention needed to be provided for the whole land. Most of them do the service quickly for the backyard only forgetting the side and the front, even though we mentioned it several times that our loan includes a front, a side and a backyard. I hope you can take care of this problem so we can continue to be satisfied Trugreen customers.

 

Best regards,

Kholoud Gannam

Report a concern   September 3, 2020 — Rated 10 out of 10 by W.M. Your TruGreen Branch
What do you like about our services?

Regular treatment

Report a concern   September 3, 2020 — Rated 10 out of 10 by S.P. Your TruGreen Branch
What do you like about our services?

Very good service

Report a concern   September 3, 2020 — Rated 10 out of 10 by T.B. Your TruGreen Branch
What do you like about our services?

Quality of result. Positive response to questions and issues.

Report a concern   September 3, 2020 — Rated 10 out of 10 by C.I. Your TruGreen Branch
What do you like about our services?

Reliable, couteous service, good results. I have already recommended you to neighbours and family. My sister has recently hired your services (Toni Hayhurst in Burlington(

Report a concern   September 3, 2020 — Rated 10 out of 10 by M.W. Your TruGreen Branch
What do you like about our services?

Quick

Report a concern   August 29, 2020 — Rated 9 out of 10 by G.M. Your TruGreen Branch
What do you like about our services?

It has become too expensive but, the Customer Service continues to be responsive. At least there is a professional customer service to talk to unlike so many other companies.
Hold your prices down and you may just eliminate your competitors.

Report a concern   August 27, 2020 — Rated 10 out of 10 by Scott Turner Your TruGreen Branch
What do you like about our services?

Really worked well. Very happy. Lawn looks great, even though it has been a dry summer. Our lawn looks good. No more clover! Thank you. :0)

Report a concern   August 27, 2020 — Rated 10 out of 10 by Z.E.S. Your TruGreen Branch
What do you like about our services?

Excellent service

Report a concern   August 27, 2020 — Rated 9 out of 10 by G.M. Your TruGreen Branch
What do you like about our services?

Prompt and the lawn fools better than it usually does

Report a concern   August 21, 2020 — Rated 9 out of 10 by Chris Richardson Your TruGreen Branch
What do you like about our services?

1. prompt
2. knowledgeable personnel
3. reasonably priced plans
4. arrive when scheduled
5. satisfaction of customer is important


Report a concern   August 13, 2020 — Rated 10 out of 10 by C.H. Your TruGreen Branch
What do you like about our services?

Willingness to reschedule if I need that. And willingness to add another spray visit if I feel it would be helpful.

Timing pretty good with respect to weather needs ( rain or dry) after a treatment.

After an accidental spill, repaired grass well and without question as to fault. No charge.

Report a concern   August 13, 2020 — Rated 10 out of 10 by G.G. Your TruGreen Branch
What do you like about our services?

the gentleman named Clive who came and did my service the most recent time was amazing. Very thorough. I would like to request that he come to my place and do all the services.

Report a concern   August 13, 2020 — Rated 9 out of 10 by H.K. Your TruGreen Branch
What do you like about our services?

Service is good

Report a concern   August 7, 2020 — Rated 9 out of 10 by T.R. Your TruGreen Branch
What do you like about our services?

Price
Promptness

Report a concern   July 30, 2020 — Rated 10 out of 10 by A.W. Your TruGreen Branch
What do you like about our services?

You do a good job

Report a concern   July 30, 2020 — Rated 10 out of 10 by C.F. Your TruGreen Branch
What do you like about our services?

Prompt with services and advise

Report a concern   July 30, 2020 — Rated 10 out of 10 by R.M. Your TruGreen Branch
What do you like about our services?

I would recommend Tru Green, without hesitation, for your lawn care services. And I have already.

We are disappointed in your mosquito repellent however. Despite some extra visits, we are still chased off of our patio regularly. We used Mosquito Buzz last summer and mosquitos were nowhere to be found.

Report a concern   July 30, 2020 — Rated 10 out of 10 by W.C. Your TruGreen Branch
What do you like about our services?

My lawn is in great shape. I'm given adequate notice as to when my lawn will be serviced and i get suggestions for add-on services with no pressure tactics.

Report a concern   July 30, 2020 — Rated 9 out of 10 by V.S. Your TruGreen Branch
What do you like about our services?

Recalls are very respected. And no telemarketers bugging you to upsel

Report a concern   July 28, 2020 — Rated 10 out of 10 by C.H. Your TruGreen Branch
What do you like about our services?

You come do your regular treatments. If there is a problem you fix it with no issues. You give helpful advise. You recommend certain things but don't push for it.

Report a concern   July 25, 2020 — Rated 10 out of 10 by P.H. Your TruGreen Branch
What do you like about our services?

Hassle free.

Report a concern   July 25, 2020 — Rated 10 out of 10 by R.E. Your TruGreen Branch
What do you like about our services?

You leave a note to say what you've done

Report a concern   July 23, 2020 — Rated 10 out of 10 by Bruce Strome Your TruGreen Branch
What do you like about our services?

Great service, our grass has never looked so good. We have used TruGreen for a few years and are very happy. Highly recommend using them.

Report a concern   July 23, 2020 — Rated 9 out of 10 by R.L. Your TruGreen Branch
What do you like about our services?

The technicians are wonderful and very helpful.
They service is provided on time as quoted. Nice to get the up front phone call.
Only had 1 issue where technician came and did not apply product. Had to call for clarification. Did not receive a call back notifying me of the reason as they promised.
Other than that no complaints.


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