Customer Testimonials
quality of the service
AFTER SERVICING THE WRONG HOME. THE LOCAL OFFICE SENT ANOTHER TECH TO COME TO THE CORRECT ADDRESS. HAPPY CAMPER.
Drivers take the time to explain what they did and what they recommend to keep doing, or explain why I should think about adding other items to my treatment schedule.
We had some problems, but the customer care coordinator is very helpful. Aron Fennelle followed up all my emails to get the problems solved. Truly appreciated!
Follow up care
My lawn is improving!
First of all, I would like to set the record straight about one thing. On our last review we responded to I indicated that the service tech did not ring our door bell. I found out recently that he really had no need to do so because he spoke with my wife at curbside that day as she headed out on a walk. Very pleasant man who patiently explained it was Ok to apply the treatment so soon after a heavy rain.
I also spoke with Shane(?) the area supervisor who is going to handle getting the soil sample. He was also concerned about the "no doorbell" . . but hopefully that has been clarified.
Name removed
4930 Bagley Terrace Drive
Alpharetta GA.
have had your service for years and am very satisfied...
Hello,
This is a follow-up to yesterday's complaint. My complaint was not with the technician. My complaint was about the lack of customer service, long phone wait times, and the fact that there is no longer any local contact person to address needs. I had been trying to speak to someone for a month.
Scott, my technician, contacted me this morning. He says he, in fact, did treat the plants that I was concerned about. He explained that he did tap on the door when he left the tag on the door. He comes here often and knows I have two obnoxious dogs that bark like crazy when someone rings the bell. He was being considerate. He says he would have made sure to see me if he had known there was a problem. My technicians have always been fantastic.
I hope you are working to correct the customer service issues.
Thank you!
Very professional service - come when they say and always leave invoice as to what was accomplished.
When it works my yard is beautiful, right now we are having issues
Ethan Hurst provided good service to us today and took time to talk with me.
Thank you
Name removed
The guy that came out to our lawn is super good and knowledgeable
Good Job
Good results. Competent service. Very reliable.
I always receive a phone call several days prior to my service so I am aware of my service date. Technician is always courteous when they arrive.
For the most recent treatment, I was able to talk with the Technician. We identified some weeds in my bermuda grass and he treated them. The weeds are pretty much gone.
Thanks for a job well done.
Professionalism and prompt services
When a company is responsible enough to follow up with treatments to make their service the best they can it tells you everything you need to know about the quality and the professionalism of truegreen!
Nothing is perfect in life but when a company
Recognizes that they can make things as perfect as possible that shows you that they are a winner ! I highly recommend truegreen and my technician is the best.
They take care of the needs we didn't know we needed when we moved here. Although I wish there was a less expensive way to care for so many areas of our outside grounds. These services are expensive when you add it all up.
Since our lawn hasn’t performed as well as last year, today, Ethan Hurst came to discuss a treatment proposed to help get it back on track. Thanks to Ethan for taking the time to review our issues and recommend a treatment to get us back on track. Ethan is to be complimented on his Customer Service Skills and knowledge.
Christopher is an excellent specialist thorough and personable.
WOULD LIKE TO ACKNOWLEDGE CHRIS MCDONALD AND MARK BOEGEMANN FOR THEIR DEDICATION TO THE JOB AND THEY ARE WHO I CREDIT WITH MAKING OUR LAWN LOOK FABULOUS. THEY ARE ALSO 2 OF THE NICEST GUYS,THEY ARE A TRUE CREDIT TO TRUGREEN
My yard's condition has improved dramatically under Mark's care...good man!
Grass looks great. They are very responsive.
Excellant job by Ellen, who performed the service on June 01. Thank you TrueGreen :)
Satisfied for many years.
You folks care about our lawn and take the time to make sure the yard is looking great ! And your staff listens about our concerns !! Thank You.
The service from your technician is fine.
But I noticed that you slowly increase your invoices. We agreed on a price of $ 55.- and now it is up to $ 61.79.
Please adjust your price accordingly.
Thank you,
Name removed
I have already recommended you to my neighbor this year and they signed with you! So very likely to recommend true green. My yard is proof.
Professional team with excellent lawn maintenance services.