TruGreen
535 Industrial Way
Cumming
GA 30040
United States

Customer Testimonials

Report a concern   June 23, 2021 — Rated 10 out of 10 by K.T. Your TruGreen Branch
What do you like about our services?

Professional team with excellent lawn maintenance services.

Report a concern   June 23, 2021 — Rated 10 out of 10 by Tony Gonzalez Your TruGreen Branch
What do you like about our services?

quality of the service

Report a concern   June 23, 2021 — Rated 10 out of 10 by N.P. Your TruGreen Branch
What do you like about our services?

AFTER SERVICING THE WRONG HOME. THE LOCAL OFFICE SENT ANOTHER TECH TO COME TO THE CORRECT ADDRESS. HAPPY CAMPER.

Report a concern   June 23, 2021 — Rated 10 out of 10 by T.E. Your TruGreen Branch
What do you like about our services?

Drivers take the time to explain what they did and what they recommend to keep doing, or explain why I should think about adding other items to my treatment schedule.

Report a concern   June 21, 2021 — Rated 9 out of 10 by Y.W. Your TruGreen Branch
What do you like about our services?

We had some problems, but the customer care coordinator is very helpful. Aron Fennelle followed up all my emails to get the problems solved. Truly appreciated!

Report a concern   June 18, 2021 — Rated 10 out of 10 by K.R. Your TruGreen Branch
What do you like about our services?

Follow up care

Report a concern   June 17, 2021 — Rated 10 out of 10 by Dorothy Pyle Your TruGreen Branch
What do you like about our services?

My lawn is improving!

Report a concern   June 17, 2021 — Rated 9 out of 10 by J.H. Your TruGreen Branch
What do you like about our services?

First of all, I would like to set the record straight about one thing. On our last review we responded to I indicated that the service tech did not ring our door bell. I found out recently that he really had no need to do so because he spoke with my wife at curbside that day as she headed out on a walk. Very pleasant man who patiently explained it was Ok to apply the treatment so soon after a heavy rain.
I also spoke with Shane(?) the area supervisor who is going to handle getting the soil sample. He was also concerned about the "no doorbell" . . but hopefully that has been clarified.
Name removed
4930 Bagley Terrace Drive
Alpharetta GA.

Report a concern   June 15, 2021 — Rated 10 out of 10 by Inge Volkert Your TruGreen Branch
What do you like about our services?

have had your service for years and am very satisfied...

Report a concern   June 15, 2021 — Rated 10 out of 10 by D.H. Your TruGreen Branch
What do you like about our services?

Hello,

This is a follow-up to yesterday's complaint. My complaint was not with the technician. My complaint was about the lack of customer service, long phone wait times, and the fact that there is no longer any local contact person to address needs. I had been trying to speak to someone for a month.

Scott, my technician, contacted me this morning. He says he, in fact, did treat the plants that I was concerned about. He explained that he did tap on the door when he left the tag on the door. He comes here often and knows I have two obnoxious dogs that bark like crazy when someone rings the bell. He was being considerate. He says he would have made sure to see me if he had known there was a problem. My technicians have always been fantastic.

I hope you are working to correct the customer service issues.

Thank you!

Report a concern   June 12, 2021 — Rated 10 out of 10 by K.L. Your TruGreen Branch
What do you like about our services?

Very professional service - come when they say and always leave invoice as to what was accomplished.

Report a concern   June 11, 2021 — Rated 9 out of 10 by L.L. Your TruGreen Branch
What do you like about our services?

When it works my yard is beautiful, right now we are having issues

Report a concern   June 10, 2021 — Rated 10 out of 10 by J.P. Your TruGreen Branch
What do you like about our services?

Ethan Hurst provided good service to us today and took time to talk with me.

Thank you
Name removed

Report a concern   June 9, 2021 — Rated 10 out of 10 by Barry Cheshire Your TruGreen Branch
What do you like about our services?

The guy that came out to our lawn is super good and knowledgeable
Good Job

Report a concern   June 9, 2021 — Rated 10 out of 10 by M.B. Your TruGreen Branch
What do you like about our services?

Good results. Competent service. Very reliable.

Report a concern   June 9, 2021 — Rated 9 out of 10 by B.D. Your TruGreen Branch
What do you like about our services?

I always receive a phone call several days prior to my service so I am aware of my service date. Technician is always courteous when they arrive.

Report a concern   June 8, 2021 — Rated 10 out of 10 by Bill Anderson Your TruGreen Branch
What do you like about our services?

For the most recent treatment, I was able to talk with the Technician. We identified some weeds in my bermuda grass and he treated them. The weeds are pretty much gone.
Thanks for a job well done.

Report a concern   June 8, 2021 — Rated 10 out of 10 by K.A. Your TruGreen Branch
What do you like about our services?

Professionalism and prompt services

Report a concern   June 8, 2021 — Rated 10 out of 10 by Javier & Sharlene Granda Your TruGreen Branch
What do you like about our services?

When a company is responsible enough to follow up with treatments to make their service the best they can it tells you everything you need to know about the quality and the professionalism of truegreen!
Nothing is perfect in life but when a company
Recognizes that they can make things as perfect as possible that shows you that they are a winner ! I highly recommend truegreen and my technician is the best.

Report a concern   June 8, 2021 — Rated 10 out of 10 by Ruth & Scott Christian Your TruGreen Branch
What do you like about our services?

They take care of the needs we didn't know we needed when we moved here. Although I wish there was a less expensive way to care for so many areas of our outside grounds. These services are expensive when you add it all up.

Report a concern   June 4, 2021 — Rated 10 out of 10 by C.A. Your TruGreen Branch
What do you like about our services?

Since our lawn hasn’t performed as well as last year, today, Ethan Hurst came to discuss a treatment proposed to help get it back on track. Thanks to Ethan for taking the time to review our issues and recommend a treatment to get us back on track. Ethan is to be complimented on his Customer Service Skills and knowledge.

Report a concern   June 4, 2021 — Rated 10 out of 10 by D.F. Your TruGreen Branch
What do you like about our services?

Christopher is an excellent specialist thorough and personable.

Report a concern   June 2, 2021 — Rated 10 out of 10 by Marian Laizure Your TruGreen Branch
What do you like about our services?

WOULD LIKE TO ACKNOWLEDGE CHRIS MCDONALD AND MARK BOEGEMANN FOR THEIR DEDICATION TO THE JOB AND THEY ARE WHO I CREDIT WITH MAKING OUR LAWN LOOK FABULOUS. THEY ARE ALSO 2 OF THE NICEST GUYS,THEY ARE A TRUE CREDIT TO TRUGREEN

Report a concern   June 2, 2021 — Rated 9 out of 10 by T.D. Your TruGreen Branch
What do you like about our services?

My yard's condition has improved dramatically under Mark's care...good man!

Report a concern   June 2, 2021 — Rated 10 out of 10 by Lisa Ethridge Your TruGreen Branch
What do you like about our services?

Grass looks great. They are very responsive.

Report a concern   June 2, 2021 — Rated 10 out of 10 by Veera Sareddy Your TruGreen Branch
What do you like about our services?

Excellant job by Ellen, who performed the service on June 01. Thank you TrueGreen :)

Report a concern   June 1, 2021 — Rated 9 out of 10 by J.M. Your TruGreen Branch
What do you like about our services?

Satisfied for many years.

Report a concern   May 27, 2021 — Rated 10 out of 10 by Isabella Stubblefield Your TruGreen Branch
What do you like about our services?

You folks care about our lawn and take the time to make sure the yard is looking great ! And your staff listens about our concerns !! Thank You.

Report a concern   May 27, 2021 — Rated 10 out of 10 by R.S. Your TruGreen Branch
What do you like about our services?

The service from your technician is fine.
But I noticed that you slowly increase your invoices. We agreed on a price of $ 55.- and now it is up to $ 61.79.

Please adjust your price accordingly.

Thank you,

Name removed

Report a concern   May 26, 2021 — Rated 10 out of 10 by T.J.K. Your TruGreen Branch
What do you like about our services?

I have already recommended you to my neighbor this year and they signed with you! So very likely to recommend true green. My yard is proof.


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