TruGreen
4135 South Creek Road
Chattanooga
TN 37406
United States

Customer Testimonials

Report a concern   September 19, 2017 — Rated 9 out of 10 by E.R. TruGreen
What do you like about our services?

Seems to be effective.

Report a concern   September 14, 2017 — Rated 9 out of 10 by B.W. TruGreen
What do you like about our services?

The young man that did the aerating and over seeding was very careful and did a through job. I am very pleased with his work. Thanks for a job well done.

Report a concern   September 13, 2017 — Rated 9 out of 10 by J.G. TruGreen
What do you like about our services?

Very dependable. Love the notice telephone calls.

Report a concern   September 12, 2017 — Rated 10 out of 10 by D.C. TruGreen
What do you like about our services?

Yard looks great

Report a concern   September 12, 2017 — Rated 10 out of 10 by D.H. TruGreen
What do you like about our services?

Good Service. I wish you could do better getting rid of the Nutsedge and smutgrass.

Report a concern   August 29, 2017 — Rated 10 out of 10 by J.C. TruGreen
What do you like about our services?

It was economical and for the most part effective in reducing the mosquitoes in my yard.

Report a concern   August 25, 2017 — Rated 9 out of 10 by G.B. TruGreen
What do you like about our services?

Growth and coverage of healthy grass - better weed control than other past services

Report a concern   August 24, 2017 — Rated 10 out of 10 by R.F. TruGreen
What do you like about our services?

On time. Fair prices.

Report a concern   August 15, 2017 — Rated 10 out of 10 by S.W. TruGreen
What do you like about our services?

The lawn and shrubs look great. What more could I ask.

Report a concern   August 14, 2017 — Rated 10 out of 10 by R.S. TruGreen
What do you like about our services?

My lawn has almost no weeds in it, and the grass is healthy and green.

Report a concern   August 11, 2017 — Rated 9 out of 10 by D.P. TruGreen
What do you like about our services?

On time, you listen to my worries about my yard, and come up with a game plan to handle it.

Report a concern   August 8, 2017 — Rated 9 out of 10 by T.M. TruGreen
What do you like about our services?

I like that we get notifications before you come and also leave a paper with what has been done.

Report a concern   August 7, 2017 — Rated 9 out of 10 by D.G. TruGreen
What do you like about our services?

customer service is spot on!

Report a concern   August 4, 2017 — Rated 10 out of 10 by G.T. TruGreen
What do you like about our services?

The tech did a good job--answered questions and did not act rushed--That's important to me.

Report a concern   August 3, 2017 — Rated 10 out of 10 by D.D. TruGreen
What do you like about our services?

The difference in my yard is what I like. Also like that you let me know they before your coming so I can take care of my dogs.

Report a concern   August 2, 2017 — Rated 10 out of 10 by J.C. TruGreen
What do you like about our services?

Prompt, Effective and Polite.

Report a concern   August 1, 2017 — Rated 10 out of 10 by R.W. TruGreen
What do you like about our services?

You are responsive to follow up requests. Your advance notification and ability to reschedule appointments is good.

Report a concern   July 28, 2017 — Rated 10 out of 10 by L.R. TruGreen
What do you like about our services?

I have what I hope to be a simple question. How did my lawn grow from 5500 sq. ft. (5/8 and before) to 7206 sq. ft. (on 7/18) when there has been no expansion?

Report a concern   July 28, 2017 — Rated 10 out of 10 by C.M. TruGreen
What do you like about our services?

This Score that I've given?? I didn't easily arrive to.... I've really had to stay on top of Tru Green and all of its Scheduled Services for my lawn care... There have been many many MANY! missed scheduled dates for Service that was due.... That I have had to run after making sure that I had the service done... Oh and yes there have been so many excuse and reasons as to why they weren't done especially when talking with corporate customer service... and at least this year it wasn't because of weather... they just didn't come out when scheduled... there were two incidents this year that they said they came out and I was home all day waiting for them to show up for service and they didn't show...they went so far as to even log in that the property was completed invoices and staked yard flags on the grounds that the property was serviced...
NOPE!! Well I could probably write a short book on all the excuses they gave... and this includes the Local GM for the Chattanooga TN area.... So you may ask..... Why Give us the

10

Because Customer Service People Like Ms Judy at out local TruGreen office has alway taken care of the Situation no matter how difficult it was for her to listen to my frustration about how things are going with my service TruGreen... but SHE LISTENED... WITH NO EXCUSES!!!!

and for People like Service Technicians Like MIchael Fields He as alway made sure that the Property was taken care care with the right product to take care of my lawns needs.... Why???
because.... HE LISTENED ..... WITH NO EXCUSES.... and made recommendations to ensure that my lawn was properly cared for...

and lastly the product... I know that some weeds are more difficult to kill than others... so we have to stay on them more regularly... which I'm glad that TruGreen will come as often as needed when necessary... which is factored in my score...

I have lots of People who have asked about how I keep my yard looking the way it does... and I tell them TruGreen but I also them the cost of having TruGreen and its services.. and I"m not talking Monetarily I tell them to be prepared for the headache of staying on top of TruGreen...

I understand there are many parts to a thriving company... but consistency is they key for not just survival but for Continuing Growth...

I've been with TruGreen for 4 or 5 years now and this has been the case for every year... just look at all the notes in my profile....

The Score that I gave came with a price.... Which I payed for with Frustration and time off of work to ensure that TruGreen did their Job....

So why Stay with TruGreen???? because at the end of the Day for People like MS JUDY in our local Chattanooga customer Service and Lawn Service Technicians Like JOE (who is no longer there) and Our current Lawn Tech. MICHAEL FIELDS and the FINISHED PRODUT OF MY YARD...

I don't know how long I will continue with TruGreen... Time and the Cost of Frustration will tell....

There you have it..

First name removed J Last name removed (Me-show)

Report a concern   July 28, 2017 — Rated 10 out of 10 by R.A. TruGreen
What do you like about our services?

Everything


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