West Florida Region
9942 State Road 52
Hudson
FL 34669
United States

Customer Testimonials

Report a concern   October 17, 2017 — Rated 10 out of 10 by D.B. West Florida Region
What do you like about our services?

It works!!!

Report a concern   October 17, 2017 — Rated 10 out of 10 by R.J. West Florida Region
What do you like about our services?

Adam does a great job. Best loking lawn in the neighborhood.

Report a concern   October 17, 2017 — Rated 10 out of 10 by E.O. West Florida Region
What do you like about our services?

Love the mosquito treatment the best. Hardly any mosquitoes and other pests.

Report a concern   October 17, 2017 — Rated 10 out of 10 by G.A.W.S. West Florida Region
What do you like about our services?

Mike H. is an extremely knowledgeable agent for your company. Additionally, Mike is very
personable guy, who is always willing to answer our questions about the lawn.

Report a concern   October 17, 2017 — Rated 10 out of 10 by R.N. West Florida Region
What do you like about our services?

Technician was knowledgeable and informative. He explained things well and answered all my questions.

Report a concern   October 17, 2017 — Rated 10 out of 10 by A.B. West Florida Region
What do you like about our services?

I'm very happy with the tree and shrub service. The same technician Joe Kearns comes to my home to treat the trees and shrubs. He explains exactly what he is doing. Why and how he is going to treat problem areas. He knows his stuff and I'm very happy with his service.

On the other hand the lawn service I recieve is awful. I've been a customer for about 6 months. We started off great with the first visit. The second visit was a ghost visit. I complained and the office sent a retreat. Over the past few visits I have recieved 50% service treating my lawn. The technician who arrives spends 2 minutes walking up to my door and knocking. It seams like when I don't answer the door and they know that no one is home they rush across the lawn and spray only where the walk and CLEARLY they do not treat my entire lawn. I know this because I have video cameras all around my entire house. 2 events of 50% percent treatment but my bill is a full charge.

One day about 2 months ago a quality assurance person called my phone and said he was randomly stopping by customers homes to see if customers were satisfied. I said I'm not. I'm at the store and can be home in 20 minutes and I can explain and show you why. This person said I will wait for you. I showed him 2 separate dates on video. He was shocked and dissappointed at the service I recieved. This quality assurance gentleman said I will take this up with the supervisor who will be in touch with you. Well that never happened. Not one person in charge ever called me to understand what was going on. I never got his name, but he was an older gentleman and said he did service for about 7 years before he switched to quality assurance.

I've always had lawn care. Honestly, I'm sorry I fired the company I was using to join Trugreen. The gentleman whom I fired said as clear as day one of my techinicians used to work for Trugreen and your not going to be happy with there service. I never imagined he was right I just thought he was mad I was switching.

I love the tree and shrub treatments but not the lawn care so, if anyone who can make a difference in the way Trugreen is represented in the community is reading the statements I've made. You need to fix whats broken here. I will be leaving Trugreen. My video cameras don't lie. Management chooses to remain silent and pacify it's customers with a free treatment hoping that wil fix the problem.

Sad, Sad, Sad,
First name removed B

Report a concern   October 17, 2017 — Rated 9 out of 10 by H.P.T. West Florida Region
What do you like about our services?

Patrick has done a really good job the last 2 years. Success seems to depend a lot on the knowledge and caring of the tech.

Report a concern   October 17, 2017 — Rated 10 out of 10 by L.P. West Florida Region
What do you like about our services?

Cody was very polite, professional, and took the time to explain what he would be doing and how to take care of the plugs and how soon we should start to see results.

Report a concern   October 17, 2017 — Rated 10 out of 10 by M.N. West Florida Region
What do you like about our services?

Friendly, Professional, Knowledgeable Specialist!

Report a concern   October 17, 2017 — Rated 10 out of 10 by J.F. West Florida Region
What do you like about our services?

If I am home, the specialist takes the time to explain everything.

Report a concern   October 17, 2017 — Rated 10 out of 10 by D.M. West Florida Region
What do you like about our services?

Raul Carvajal - branch 5763 - very professional and gave us tips on better care of our shrubs after completing treatment.

Report a concern   October 17, 2017 — Rated 10 out of 10 by J.H. West Florida Region
What do you like about our services?

I especially like the service I receive from Scott Fox, my tree and shrub specialist. He is polite and informative and does an excellent job in taking care of my trees and shrubs.

Report a concern   October 17, 2017 — Rated 10 out of 10 by L.R. West Florida Region
What do you like about our services?

quietness.Doesn't bother the dogs, Been here when you say your coming.

Report a concern   October 17, 2017 — Rated 10 out of 10 by K.S. West Florida Region
What do you like about our services?

My technician is always very friendly and helpful. It is very appreciated.

Report a concern   October 16, 2017 — Rated 10 out of 10 by D.S. West Florida Region
What do you like about our services?

Joseph Kearns did a thorough and complete job feeding our trees and shrubs. He knocked at the door but I was not able to speak to him this time. Besides feeding, Joseph saw the damage from mites and other insects, and he treated using the truck sprayer to kill the insects and stop further damage.

Report a concern   October 16, 2017 — Rated 10 out of 10 by R.S. West Florida Region
What do you like about our services?

Rick came to do our treatment last week . He is professional, very customer personable & a great representation of your company. Rick gets a 10 from us in all aspects of his job . He is out of branch # 5771.

First name removed & Carol Last name removed , The Villages, Florida

Report a concern   October 16, 2017 — Rated 10 out of 10 by R.M. West Florida Region
What do you like about our services?

Our lawn has never looked better in the 12 years we have lived in this house. Your company is professional, courteous, and the service is easonably priced. Thank you.

Report a concern   October 16, 2017 — Rated 10 out of 10 by P.F. West Florida Region
What do you like about our services?

Mike is a real professional

Report a concern   October 16, 2017 — Rated 10 out of 10 by P.P. West Florida Region
What do you like about our services?

Service rep Tina Collings ? (Fruitland Park office???) was very informative, pleasant, and reassuring of your services.
Got her number and will use her in the future.

Report a concern   October 16, 2017 — Rated 10 out of 10 by L.R. West Florida Region
What do you like about our services?

Cody did an excellent job today and answered all of my questions.


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