TruGreen
300 Dominion Drive, Suite 300
Morrisville
NC 27560
United States

Customer Testimonials

Report a concern   January 11, 2023 — Rated 10 out of 10 by M.C. Your TruGreen Branch
What do you like about our services?

My lawn has improved so much. Great service by Davis soles today

Report a concern   December 13, 2022 — Rated 10 out of 10 by M.Y. Your TruGreen Branch
What do you like about our services?

I like how I’m informed when my services are due and when services are completed with a detail invoice from the technician explaining to me exactly what services was provided including what products was used and etc. I’m looking forward to having the greenest and best looking lawn in the neighborhood this upcoming year thanks to your team in Advanced Merry Christmas and Happy NewYears! First name removed and Jeanette Young Wake Forest NC 27587

Report a concern   December 13, 2022 — Rated 9 out of 10 by B.L. Your TruGreen Branch
What do you like about our services?

Reliable on visits
Good communication re what’s done

Report a concern   December 13, 2022 — Rated 10 out of 10 by S.J. Your TruGreen Branch
What do you like about our services?

Always communicating date of arrival for treatment. Lawn looks great and free of weeds.

Report a concern   December 8, 2022 — Rated 10 out of 10 by C.H. Your TruGreen Branch
What do you like about our services?

The yard looks great! Greener ! Also like the information that is sent prior to lawn application.

Report a concern   December 7, 2022 — Rated 10 out of 10 by Keith Downs Your TruGreen Branch
What do you like about our services?

Prompt, reliable service. The technician always spends enough time at our property distributing the grass seed or other chemicals on the lawn.

Report a concern   December 7, 2022 — Rated 10 out of 10 by E.R.W. Your TruGreen Branch
What do you like about our services?

The lawn care technicians are very knowledgeable and professional.

Report a concern   December 6, 2022 — Rated 10 out of 10 by M.F. Your TruGreen Branch
What do you like about our services?

Joshua Finley does a nice job! Thanks.

Report a concern   December 6, 2022 — Rated 10 out of 10 by D.K. Your TruGreen Branch
What do you like about our services?

The continuing updates when you will arrive and the service you perform

Report a concern   December 6, 2022 — Rated 10 out of 10 by C.Y. Your TruGreen Branch
What do you like about our services?

They update frequently and it’s easy to see the schedule for upcoming and past visits. They’re here when they say they will be and they’re thorough.

Report a concern   December 2, 2022 — Rated 10 out of 10 by S.D. Your TruGreen Branch
What do you like about our services?

Technician explains in detail services performed.

Report a concern   December 2, 2022 — Rated 9 out of 10 by K.W. Your TruGreen Branch
What do you like about our services?

I appreciate the response to our concerns about the progress of our yard service. Our yard is looking very good now. The service technicians are very friendly and sincere about doing a good job.

Report a concern   December 2, 2022 — Rated 10 out of 10 by J.R. Your TruGreen Branch
What do you like about our services?

Mikal Johnson looked after us on 11/29/2022 and did a great job!

Report a concern   December 1, 2022 — Rated 10 out of 10 by J.C. Your TruGreen Branch
What do you like about our services?

Prompt and it works!

Report a concern   November 29, 2022 — Rated 9 out of 10 by R.S. Your TruGreen Branch
What do you like about our services?

My trees and shrubs always good, as does my back lawn.

Report a concern   November 29, 2022 — Rated 9 out of 10 by Anne Humphry Your TruGreen Branch
What do you like about our services?

I like that an employee works on my lawn once a month checking the grass soil, etc. I do have a large patch of some type of weed that needs attention. Overall my lawn looks great!

Report a concern   November 26, 2022 — Rated 10 out of 10 by D.D. Your TruGreen Branch
What do you like about our services?

Very easy service and our yard looks great!

Report a concern   November 25, 2022 — Rated 10 out of 10 by Barbara Allen Your TruGreen Branch
What do you like about our services?

We were very disappointed with our prior service when Eric Gerner came out. Eric restored our opinion of TruGreen. He was very professional and knowledgeable. He informed me what he was going to do before doing it. He identified weed in the lawn and advised me he was taking care of it. It gave me a good feeling that my good service had been restored.
Eric is the greatest!

Report a concern   November 23, 2022 — Rated 10 out of 10 by K.J. Your TruGreen Branch
What do you like about our services?

very good customer service department.

Report a concern   November 23, 2022 — Rated 10 out of 10 by S.D. Your TruGreen Branch
What do you like about our services?

I have some concerns about the billing...I prepaid for the entire year for all services I selected=$1243.19. On 21/2021 I spoke with "Tom" because I received a bill for $89.95 for Mosquito services. "Tom" told me this is how the company tracks the itemized services and deducts it from the prepaid balance.

On 8/16/22 at 2:45 p.m., when I spoke with "Joquanna', to schedule the aeration and seeding, I was told it was not part of the prepaid options I selected. I specifically requested this as part of the items selected in my prepay discussion with Rich Moore back on 11/17/2021. Additionally, I am now being billed for each service performed as of 10/26/33, which is less than one year from my prepay arrangements,and also nowhere near the 2022 year-end for which I thought I paid.

Which part of the "entire year 2022" was not clear to Rich Moore or to me?

I had another company do the aeration and seeding. They actually dug up the weeds in the yard, top dressed the yard, aerated and seeded, and then put down straw. When the weather was dry and the seeds did not all grow, they returned on their own, top-dressed and reseeded the areas without new growth, at no extra charge! Their quote was less than TruGreen quoted and their service was fantastic.

I always had weeds growing in the yard, regardless of the weed and feed treatments. At this time, I am reconsidering how to proceed for next year..."pay as I go", Prepay with better clarification of what the "full year" of services really means, use limited services, or move on to another company.

My lawn was in horrible condition as the start of TruGreen services. There is no denying, my lawn has improved. I especially appreciated the mosquito treatments.

I wish you could provide an itemized list of treatments for which I paid. I also wish you had an itemized "menu" of treatments and costs available from which customers can choose the work they wish to contract with you. It would be easier to understand what is being purchased and easier to track the services.

It's possible that your costs have risen and the itemized deductions exceed the prepaid balance? If that is the case, I should have been contacted and told that the costs had increased beyond the prepaid costs quoted and paid on 11/17/21?

I fell this discussion is between us and I do not wish to publicly share this information. I believe there is room for improved communications on both sides.

I will get back to you with plans for next year (2023)?

DO I owe the $&8.02 bill for 11/17/22 TruHealth Lawn Service ($69.42) plus 10/26/22 Horticultural Oil Application ($8.80)?

Thank you!

Report a concern   November 23, 2022 — Rated 9 out of 10 by M.S. Your TruGreen Branch
What do you like about our services?

Grass in front yard has improve the back yard need some help. The lime treatment should be put in container on the grass, so the seeds and lime are not in the street, so it won't wash down the drain. I thought treatments were apply 4 weeks apart. In two weeks', time I had two treatments applied which put a dent i n my budget. Otherwise, great work.

Report a concern   November 22, 2022 — Rated 10 out of 10 by Sivamani Elumalai Your TruGreen Branch
What do you like about our services?

My lawn look so bad before I hired Trugreen. I tried every thing myself to control weeds and to make it thicker and green but in vain. I only ended up $$$ with no returns. Trugreen did a great job in reviving my lawn. I am so happy with their service.

Report a concern   November 18, 2022 — Rated 10 out of 10 by S.D. Your TruGreen Branch
What do you like about our services?

was on time!

Report a concern   November 17, 2022 — Rated 9 out of 10 by J.D. Your TruGreen Branch
What do you like about our services?

Professionalism,promptness,and performance.

Report a concern   November 15, 2022 — Rated 10 out of 10 by Mary Harris Your TruGreen Branch
What do you like about our services?

Qualified technicians! Lawn and shrubs look great!
Pest control us just great!

Report a concern   November 15, 2022 — Rated 10 out of 10 by John Trotman Your TruGreen Branch
What do you like about our services?

My lawn really looks good. We have not had much rain, but it still looks awsome. I am still having to mow it!! I was asked the other day did I seed it with winter grass. lol

Great job everybody!!!

john

Report a concern   November 15, 2022 — Rated 10 out of 10 by Randy Tingen Your TruGreen Branch
What do you like about our services?

Finally after almost 10 years, I have grass established.

Report a concern   November 15, 2022 — Rated 10 out of 10 by K.C. Your TruGreen Branch
What do you like about our services?

Great Customer Service!

Report a concern   November 14, 2022 — Rated 10 out of 10 by Four Seasons Landscaping Your TruGreen Branch
What do you like about our services?

Results!

Report a concern   November 10, 2022 — Rated 10 out of 10 by S.S. Your TruGreen Branch
What do you like about our services?

On time and


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