Your technician James Gibson was very professional, helpful, and courteous. I look forward to working and communicating with him during every treatment.
Our specialist was Kenneth Banks and he did an excellent job.
Paul Freeman came today to do the first Tree and Shrub application under our new contract. I was very pleased. However, when I tried to find "How am I doing" to take the survey I could not locate it on your website.
Friendly persoanalized service provided by Anthony Felton.
Travis Young, my service specialist, took a personal interest in my service. I was away on a week long business trip and forgot to leave my gate open; he called me and then came back today to finish up the back yard. He was very friendly and professional.
Anthony greeted me and introduced himself as my technician. He explained what he was going to be applying to my yard today. He was very Professional.
I had a card in my door hanger saying "Tell Me How I Am Doing." It said I could go to the website to complete a short survey. I could not find the link to the "Rate Your Specialist", but I would like to give Sunni (branch#5049; customer #Phone number removed) the highest score possible! She is freindly, efficient, and carefully answers my questions.
I am very pleased with my TruGreen service Technician Anthony Mize. I like the service, however; I stay enrolled in it because of Anthony. He is always happy and upbeat. He appears excited about his job and is very concerned re:customer satisfaction. He patiently answers all of my questions. Anthony Mize is absolutely great with customer service. He is a true professional and an excellent representative of your company.
(I do not want my name shared publicly. However; I would like Anthony Mize to know of my comments.
The specialist was very helpful in explaining my lawns needs
Quawane Brown Branch # 5773 was customer friendly. And he stated that he would inform branch mgmt. of the need to follow up this pre-emergence application, that occured on Thursday 2/09/2017, with an application to kill weeds that had emerged this winter. And I am happy to have learned today via customer service that this has been scheduled for Tuesday 2/28/2017. Quawane is to be commended for keeping his word.
Quawane, was not aware of another technician's failure to apply the fall pre emergence application by Scotts/Tru Green back in the fall of 2016. I was very disappointed last fall of this failure to apply fall pre-emergence. At the time I had called Scotts/Tru Green many times on the day it was scheduled to confirm that this would be done and was told that after each call it was still scheduled. I had also called the technician and left a message several times on that day for him to give me a call so that I could confirm that it would be done but never received a call back. What made it most disappointing last fall was that I had, prior to the scheduled date, made a concerted effort (labor and expense) to prepare the yard for this fall application. It would definitely have not been a 10 rating last Fall.
our specialist Darius, is very courteous, professional & above all pleasant. he always lets us
know he's outside. when he's done he makes suggestions on what care we should give the
Very good service. My Tree and Shrub Specialist Daniel Brown was very friendly and polite. He explained what he was doing and answered all of my questions.
My Tech Tony Wolf from branch 5049, worked to explain the service he was providing, walked the property with me and answered all my questions. He was prompt, professional and courteous.
I like that you take care of my lawn & I don't have to. It's much greener and almost weed-free. Service is dependable & carried out nicely.
The service specialist, Robert Tomberlin was very courteous and knowledgeable. He explained the treatments he was applying and what we could expect. My husband and I were please with this first visit.
Nicholaus Reyes is very thorough, considerate (he called before he came to do the application, a note that is in our Trugreen file and that no one ever reads until now.
Very reliable and always pleasant.
Our technician,Greg lemons, was friendly and knowledgeable. Last year our lawn was the envy of the neighborhood. We are hoping for the same this year.
There was a miscommunication resulting in me being not happy with the service. I called as well as and provided online feedback. It was addressed immediately and my concern was rectified. Brian Landers came out today and sprayed for weeds. Unfortunately I was not at home, but since he had also called, I called back and spoke with him upon my return. He apologized for not having followed up as he had promised. I trust this will not happen again and I hope to continue having him for my service person. He got his "10" back.
Predictability on when treatments will be done.