West Region
1620 S Sinclair Street
Anaheim
CA 92806
United States

Customer Testimonials

Report a concern   September 19, 2017 — Rated 10 out of 10 by P.W. West Region
What do you like about our services?

We were previous customers & We tried Truegreen for a 2nd time. Because of Mike Bogdan. He is professional, knowledgeable and efficient. I was getting bite by mosquitos & Since he sprayed, I stopped getting bit.

Report a concern   September 18, 2017 — Rated 10 out of 10 by W.F. West Region
What do you like about our services?

Great job eliminating mosqitoes around my house. Made out door living that much more enjoyable.

Report a concern   September 18, 2017 — Rated 10 out of 10 by A.F. West Region
What do you like about our services?

Your guys are on time and know what to do.

Report a concern   September 18, 2017 — Rated 10 out of 10 by M.C.T.M. West Region
What do you like about our services?

The fact that i dont have to mess with any of the chemicals, seed or pay attention to the timing of the applications is well worth the service - peace of mind. Thank you for that.

Report a concern   September 18, 2017 — Rated 10 out of 10 by R.S. West Region
What do you like about our services?

Efficient process, great updates and communications

Report a concern   September 18, 2017 — Rated 10 out of 10 by M.S. West Region
What do you like about our services?

Anastacio Garcia came out the other day. He seemed to do a great job seeding & aerating.

Report a concern   September 18, 2017 — Rated 10 out of 10 by R.R.L. West Region
What do you like about our services?

Efficient, notified and friendly.

Report a concern   September 17, 2017 — Rated 10 out of 10 by J.K. West Region
What do you like about our services?

Mike Reyes was the best. He chatted with me about the lawn and his impression of what he had seen so far. He explained everything he was going to do that day.

Report a concern   September 16, 2017 — Rated 10 out of 10 by C.M. West Region
What do you like about our services?

Your employees

Report a concern   September 15, 2017 — Rated 10 out of 10 by R.J. West Region
What do you like about our services?

my green lawn

Report a concern   September 15, 2017 — Rated 10 out of 10 by B.E. West Region
What do you like about our services?

All of your Specialists are efficient and a pleasure to work with. This week we had Specialist Sean Pliego treating our trees and shrubs. He was efficient with his time and pleasant when I ask him a question. Without a question he knew what was needed, completed the work in reasonable time.

Report a concern   September 15, 2017 — Rated 9 out of 10 by T.M. West Region
What do you like about our services?

I just had an amazing experience with my new favorite technician Mark! He came to my house today because of a grub problem I am currently having even though I purchased the grub control back in April. Mark did such a great job at the following:
-He called me and told me he was one hour from arriving at my house
-Friendly customer service
-Professionally handeled the my concerns with past technicians
-Thorough lawn evaluation
-Educated me on several aspects to a healthy lawn
-Thorough grub control treatment of the entire lawn
-Did a great job trying to plus sell me on additional TruGreen services

Mark is my new favorite technician and I would like to have him, and only him, care for my lawn.

Here is the email I sent earlier this week and because of Marks customer service skills, he made it right:

My wife and I bought our first home in June 2016 in Ladera Ranch. We were so excited to be homeowners and take pride of ownership in both in the interior and exterior of our home.

I have always wanted to be ‘that guy’ who is always working in his yard and to make my lawn the best and most desired lawn in the neighborhood. Due to time, money, and the constant drought California seems to be in, my wife and I almost decided to install artificial turf in our front yard. Over much discussing, we both thought it would be best to have sprinklers and sod installed. We are so glad we did and have loved having real grass in our yard.

We then decided to make the most of our lawn and hire TruGreen to be our lawn care specialists. We wanted to leave it to the professionals in lawn care to ensure we would always have the most green, thick and healthy lawn in the neighborhood. We have since prepaid for two seasons and have added grub control each time we have started a new season. For the most part, we have been very pleased with your services. However, we have been extremely disappointed in a few areas that I think you and your team should be made aware of.

First of all, a technician recently treated two areas of grab grass in my front yard. The results of that was:

The grab grass stayed green and appeared to have never died

A large area around the grab grass died and turned completely brown

After making TruGreen aware of this, they sent a technician who ripped out the grab grass (in both areas) and all the dead brown grass resulting in a large empty dirt spot where green grass once thrived

As a result of this service, my lawn does not look as pristine and healthy as it once did. In addition, there has been yet one more incident that I would like to make you aware of. Recently, crows have uprooted and dug up several parts of my lawn making it look like a complete disaster in search of grub worms. I new this would happen and that is why I paid TruGreen an additional fee to treat my lawn with grub control so this would not happen. Either the product did not work or the technician did not fully treat my lawn as was advertised and expected.

Having TruGreen be my lawn care provider gave me the comfort and peace of mind that my lawn was in the hands of experinced professionals who would assist me in make my dream of having the most green, thick and healthly lawn in the neighborhood. Instead, I am left with large dirt areas in my lawn and areas that have been uprooted due to crows digging for grubs.

I hope TruGreen with acknowledge their mistakes and take responsibility at making this right. I want to be a TruGreen customer for life; however, if this continues I will be forced to warn my friends, family and neighborhood of my experience and go with a local lawn care competitor.

I hope to hear from you soon,

Name removed
Email address removed
Phone number removed

Report a concern   September 15, 2017 — Rated 10 out of 10 by B.H. West Region
What do you like about our services?

Brian owns his work on my lawn. Great job and I would recommend Brian to anyone who wants a TrueGreen lawn.
First name removed H.

Report a concern   September 14, 2017 — Rated 10 out of 10 by M.C. West Region
What do you like about our services?

Aaron is polite and friendly and always does a great job.

Report a concern   September 14, 2017 — Rated 10 out of 10 by A.A.M.K.T. West Region
What do you like about our services?

Eric Graham has been doing a fantastic job for us. Our lawn has improved so much since we started using TruGreen. We have often asked his advice and his answers demonstrate extensive knowledge. He is always very considerate and willing to help us. TruGreen is indeed lucky to have someone like Eric representing them.

Report a concern   September 14, 2017 — Rated 9 out of 10 by C.V. West Region
What do you like about our services?

The Trugreen Specialist that came out and provided our first service was very professional and answered all of my questions regarding my lawn.

Report a concern   September 14, 2017 — Rated 10 out of 10 by G.F. West Region
What do you like about our services?

The products you use work. My lawn is much improved over the past few months

Report a concern   September 14, 2017 — Rated 10 out of 10 by G.M. West Region
What do you like about our services?

A person arrives to perform lawn service and is efficient and courteous. A receipt is left with an explanation of what was done that day. This receipt includes suggestions on how to help make that service successful.

Report a concern   September 14, 2017 — Rated 9 out of 10 by H.D. West Region
What do you like about our services?

They are very personable and uniquely care about my particular yard and its needs.

Report a concern   September 13, 2017 — Rated 10 out of 10 by J.C. West Region
What do you like about our services?

Great care and concern from my tech Anastacio Garci! He really takes the time to fully explain the benefits of each treatment.


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