TruGreen
461 Enterprise Drive
Lewis Center
OH 43035
United States

Customer Testimonials

Report a concern   April 28, 2017 — Rated 10 out of 10 by A.H. TruGreen
What do you like about our services?

I met my specialist Shawne Miller today, I told him I'am satisfied with the last service and i was very impressed with his knowledge, of the product and his professionalism. I would recommend his service to a neighbor or friend.

Report a concern   April 27, 2017 — Rated 10 out of 10 by K.P. TruGreen
What do you like about our services?

Jeff Jordan was excellent, knew his product , kind and courteous.
I am requesting Jeffrey Jordan when my home defense application is due the next time and thereafter around the house please.

Consistency is important!!!! The same person and knowing the problems areas and to spray those especially we feel is so important. He knows since I was able to talk to with him!

Please make sure i get Jeffrey Jordan for my appllications in future.

Thank You!

Name removed

Report a concern   April 27, 2017 — Rated 10 out of 10 by K.T.H. TruGreen
What do you like about our services?

Our tree and scrub specialist Rachel Epperson does a great job.She is at branch # 5797 and our customer # isPhone number removed227. She is very knowledgeable , helpful answering our questions and very professional.

Report a concern   April 26, 2017 — Rated 10 out of 10 by E.B. TruGreen
What do you like about our services?

Your serviceman was very knowledgeable and courteous. He did a great job on my lawn! Larry H.

Report a concern   April 26, 2017 — Rated 10 out of 10 by F.A. TruGreen
What do you like about our services?

Our service provided Dave Fox does a wonderful job of caring for our lawn. He is the reason why we continue with Trugreen!

Report a concern   April 26, 2017 — Rated 10 out of 10 by R.L.C. TruGreen
What do you like about our services?

We really appreciate our Tree and Shrub Specialist--Rachel, Branch #5797. She is polite and very good at what she does. Always talks to us & answers questions.

Report a concern   April 26, 2017 — Rated 10 out of 10 by A.D.M. TruGreen
What do you like about our services?

good job

Report a concern   April 26, 2017 — Rated 10 out of 10 by T.B. TruGreen
What do you like about our services?

I like Shawn Miller service he let me know he was here to do my yard and he stated what he was going to do I give him a 10 I would like for Shawn to do my yard every time..thank you!

Report a concern   April 26, 2017 — Rated 10 out of 10 by W.S. TruGreen
What do you like about our services?

Communication

Report a concern   April 25, 2017 — Rated 10 out of 10 by D.H. TruGreen
What do you like about our services?

4.20.17, contacted customer service regarding the services I had been receiving. I received an application for "cinch bug" treatment out of nowhere. I had never authorized such service, but when I contacted customer service, they indicated that I had this same treatment performed in 2016. I then requested that the technician contact me and come back to my home to show evidence of such "cinch bugs" in my lawn. Within 2 days, Shawn Miller contacted me in regards to my complaint. He did everything in his power to make me a happy customer and I am truly grateful for his patient and ability to secure and maintain me as a customer. He went above and beyond to ensure I was satisfied and again, I'm eternally grateful.

4.25.17, contacted customer care regarding registering my account online. Eric Purifoy assisted me in this endeavor because I registered my account incorrectly. He quickly walked me through on how to rectify the account and now I am able to view my account only. In addition, there was a problem with my balance which he could not figure out why I owed such a minimal amount. Since he couldn't find the balance, he wiped it off my account.

I have been a customer of Scotts/Trugreen for many years and I always appreciate the service that has been given. Typically I do not complain about the cost because I want my lawn looking the best it can be, however, I did have to make a phone call because I am receiving multiple services and want to ensure that I am not overcharged, etc..

In both instances of contacting someone from Trugreen, both representatives handled my situations with the upmost customer service and I am truly grateful. Both of these gentlemen deserve the highest accolades from your company.

Report a concern   April 24, 2017 — Rated 10 out of 10 by D.C. TruGreen
What do you like about our services?

My specialist, Rachel, is very polite and personable. Keeps me informed of what she is doing.
I'm happy so far.

Report a concern   April 24, 2017 — Rated 10 out of 10 by K.K.R. TruGreen
What do you like about our services?

David Burkhart was very friendly. He walked me through everything that he did.

Report a concern   April 24, 2017 — Rated 10 out of 10 by C.K. TruGreen
What do you like about our services?

The service technicians are very knowledgeable, professional and show honest concern that we are completely satisfied.

Report a concern   April 24, 2017 — Rated 10 out of 10 by M.K. TruGreen
What do you like about our services?

Carlos did an awesome job today. He explained a few things about the lawn and was very helpful.

Report a concern   April 24, 2017 — Rated 10 out of 10 by D.C. TruGreen
What do you like about our services?

Great service and you keep my trees looking great.

Report a concern   April 23, 2017 — Rated 10 out of 10 by C.K. TruGreen
What do you like about our services?

Tim Whitcraft is very knowledgable and professional. He takes time to answer questions and he clearly cares about his customers. TruGreen is fortunate to have Tim on their team.

Report a concern   April 22, 2017 — Rated 9 out of 10 by L.W. TruGreen
What do you like about our services?

Pretty responsive and the products work

Report a concern   April 22, 2017 — Rated 10 out of 10 by T.W. TruGreen
What do you like about our services?

I can see the difference in my lawn. Staff members are pleasant and able to answer any questions I have.

Report a concern   April 22, 2017 — Rated 10 out of 10 by B.P. TruGreen
What do you like about our services?

Our specialist, Carlos Carter, did a great job this week. Prompt, quick, and careful.

Report a concern   April 22, 2017 — Rated 10 out of 10 by A.K. TruGreen
What do you like about our services?

Specialist does a great job. Helpful notes and communication.


Privacy Policy