makes our yard nice.
My specialist, Martez, was very involved and interested in the lawn. He walked the property line with me and answered all my questions. He was very thorough in the initial treatment of our lawn.
We are notified in advance and specialist discusses with us how our lawn is doing and how he plans to treat it.
Quality service and product. Specialist reliability to do a great job and their professional training that helps them do a good job.
Talked to Jon Rhodes concerning my issues with the lack of treatment on the edge of property. Jon immediately addressed the issue with another application. Jon is a real plus for your company . He listens to my concerns and then takes appropriate action . Good Man !
G.D. Last name removed
You address our issues in a timely manner. Jon and Sheldon are very friendly, helpful, and knowledgeable.
Our tech was very knowledgeable and helpful.
4.20.17, contacted customer service regarding the services I had been receiving. I received an application for "cinch bug" treatment out of nowhere. I had never authorized such service, but when I contacted customer service, they indicated that I had this same treatment performed in 2016. I then requested that the technician contact me and come back to my home to show evidence of such "cinch bugs" in my lawn. Within 2 days, Shawn Miller contacted me in regards to my complaint. He did everything in his power to make me a happy customer and I am truly grateful for his patient and ability to secure and maintain me as a customer. He went above and beyond to ensure I was satisfied and again, I'm eternally grateful.
4.25.17, contacted customer care regarding registering my account online. Eric Purifoy assisted me in this endeavor because I registered my account incorrectly. He quickly walked me through on how to rectify the account and now I am able to view my account only. In addition, there was a problem with my balance which he could not figure out why I owed such a minimal amount. Since he couldn't find the balance, he wiped it off my account.
I have been a customer of Scotts/Trugreen for many years and I always appreciate the service that has been given. Typically I do not complain about the cost because I want my lawn looking the best it can be, however, I did have to make a phone call because I am receiving multiple services and want to ensure that I am not overcharged, etc..
In both instances of contacting someone from Trugreen, both representatives handled my situations with the upmost customer service and I am truly grateful. Both of these gentlemen deserve the highest accolades from your company.
Andrew Arison is the person who treats the trees and shrubs. So far it has helped very much, If I am home he asked if every thing is ok or if there is a problem to tell him, he is very Courteous and polite. I like that in a person.
Technicians are always friendly and knowledgable.
I called Charles Dodsworth about flying insects on my box woods. He came within 24 hours and sprayed the bushes. I appreciated his prompt service.
I had ample notice and was contacted directly by the technician. I like the personal service touches on my invoices as well.
I especially like our specialist Greg Burzynski. He has been on this route a long time,and he
always does superior work. He is up to at least six accounts on this cul-de-sac, and two to three of them I referred. He is a mighty hard worked in all kinds of weather, and he never complains but sticks to the task at hand. He is pleasant and helpful, and you should be happy to have a dedicated worked like him in the Perrysburg,Ohio area. He is one in a million.
Cathy Last name removed
28 Rosewood Court
Bowling Green, Ohio 43402
PS I have taken to leaving him treats on the front porch doorknob to find when he leaves our
service receipt. Since you are now alerting us by phone the day before, I can plan a bit better and be ready for him! Love those phonecalls that are just new this year.
Call before you treat.. That gives me time to mow if needed. Your technicians are very friendly and do there job well.
good quality products
My yard never looked greener and your responce to my request for another weed spray was most appreciated . I just wish a couple of my neighbors would take advantage of your "dandy"-lyne service.👹
My specialist, Rachel, is very polite and personable. Keeps me informed of what she is doing.
I'm happy so far.
Brandon Christmas is the best lawn care specialist we have ever had in the 22 years we have lived in our home. I watched him one morning recently as he was applying fertilizer and reemergent crabgrass control. I was amazed at how thorough he was in covering the grass on our 1.8 acre lot. Our next door neighbors and neighbors across the street both have lots of dandelions. Because of Brandon being very thorough, we only had two dandelions in our yard the day he came. I went outside and thanked him. He had no idea I had been watching him for ten minutes. I also called in and asked the customer service specialist to please pass along my thank you to Brandon's boss/supervisor, Jeffrey Vance. She was very appreciative of my call and said she would pass the feedback along. Our yard looks wonderful today and I anticipate it will look wonderful all summer. We are huge TruGreen fans. We have used several lawn care providers in the past. We can now draw comparisons easily. Our conclusion is lawn care just doesn't get any better than what TruGreen provides. Thanks for doing an excellent job! You are appreciated! - Mrs. Judi Last name removed, 7340 Sweet Potato Ridge Road, Brookville, Ohio 45309
David Burkhart was very friendly. He walked me through everything that he did.