Customer Testimonials
Much better than last year
Charlie O’Connell addressed our concerns in a professional manner and was very pleasant and cooperative, he was excellent, you should feel fortunate to have Charlie as part of your Tru-Green team!
Tru Green -
I am very satisfied with the service you have provided this year. I would like to personally
thank Charlie O’Connell from the Franklin Office for his help and time.
My lawn has been gradually improving since I used your company. What I wish is that someone could come by and spray some of the weeds that I am getting as I thought it was part of my service agreement.
There are two extraordinary employees who hopefully are recognized by management.Charlie O’Connell and Peter ,whose surname I apologize to have forgotten.
They have saved True Green from my
cancelling additional services.Too many mistakes made by telephone reps, etc.
As the summer began in the northeast I received a communication. It informed me that I, the home owner, was not home at the day the technician arrived. The issue was that the yard fence was not unlocked so the employee moved on to the next costumer.
FYI I do not a yard fence. Perhaps communication from the local office was a problem. I hope that the missed appointment can be addressed. Thanks.
Outside of this event, I am very pleased with your service and company. My telephone conversations were upbeat, professional and helpful. Thank you. R. Macone
Our lawn looks really great !!!
reliable and knowledgable
On time
it seems to be working
Overall, love your company and our service providers. Things are looking fantastic. Thank you.
I don't have to worry about the work they do because I know the job is done right. They have always been respectful when I was hope during an application!
Good Products - Solid technicians - Deliver what you promise
3rd season using Tru Green and I feel it's one of the best decisions I made for enjoying my yard and keeping it looking beautiful.
Lawn looks good
It helps my lawn stay green and have fewer weeds.
Dependable and courteous, professional.
Timely and very professional
You come when you say you are coming to service our lawn and my lawn has never looked better.
The grass looks great. It has never looked so green. Had weed problem two years ago but weeds are no longer a problem.
Reliable and helps my yard look nicer
After 3 years with TruGreen our lawn has never looked so plush and healthy! We are thrilled!! And grass is now growing in spots where it hadn't before.
The tech listen to some request, did a great job.
Charles O'Connell came out to inspect my lawn and gave me recommendations. Came back to do the recommendations in a timely manner. He was very professional.
It keeps my gras green and shrubs disease free, my evergreens look beautiful.
Everything
Your manager Charles O’Connell and a customer service rep Michelle both reached out to me to rectify a complaint I had with a Trugreen service rep
Both were very apologetic for that employees remarks and I am very satisfied with their professionalism and will continue to do business with Trugreen These representatives for
Trugreen are an asset and hopefully
Will be recognized accordingly
Very effective in keeping mosquitoes away.
We had some problems with our lawn and Charles O'Connell came out to personally inspect the areas of our concern. He was very knowledgeable about the grub damage we sustained and the identification of certain grasses in my lawn that we thought might be weeds.
He agreed to make an adjustment to our account and to remedy in the fall the grub damaged areas. He also inspected one of our trees and provided us with a procedure to restore a split tree trunk.
Charles came to our home late in the afternoon on the Friday before Memorial Day and stayed as long as was required to answer all our questions. He did not rush us even though it was the beginning of a long weekend. We appreciated his efforts and look forward to working with him in the future if needed.