TruGreen
16112 Business Parkway
Hagerstown
MD 21740
United States

Customer Testimonials

Report a concern   September 25, 2017 — Rated 9 out of 10 by S.C. TruGreen
What do you like about our services?

We've only just started today with Trugreen services, but already the young men who came seem to be very professional.

Report a concern   September 25, 2017 — Rated 10 out of 10 by J.P. TruGreen
What do you like about our services?

Jason has been outstanding. After completing each treatment he takes the time to explain what he did, and makes any additional recommendations. I've been very pleased with the results!!

Report a concern   September 22, 2017 — Rated 9 out of 10 by M.H. TruGreen
What do you like about our services?

Long standing customer...Scott's Lawn, then TruGreen took over

Report a concern   September 22, 2017 — Rated 10 out of 10 by S.M. TruGreen
What do you like about our services?

First, I like that I get a telephone call from TruGreen letting me know when someone is coming to do our lawn service.

Secondly, Jason Powell is the specialist that usually comes and first knocks on the door to see if someone is home. He is a very professional young man.

Report a concern   September 21, 2017 — Rated 10 out of 10 by D.V.B. TruGreen
What do you like about our services?

Hagerstown, Maryland Office: 10; Trugreen Corporate Communication: 2

If I were to more precisely rate my Trugreen experience, I would give the interactions I have had with the local Hagerstown, Maryland, office and Mr. Dent a 10. Mr. Dent and the staff have always returned my calls promptly, and taken the time to answer my lawn care questions thoroughly, professionally, and politely. Issues that have frustrated me as a True Green customer have mostly been the result of my contact with Trugreen at the corporate level.

I want to make sure my lawn is prepared, so it can achieve the best results possible from each Trugreen treatment. It is difficult to do this with the current Trugreen communication systems. The robo calls I receive do not give me 24 notice; they only give me a few hours to prepare my yard for service. These calls also do not mention the type of service to be performed. When I access my account online, there is no information posted about upcoming service (just the number of remaining services). It is also difficult to cancel or reschedule service dates outside of business hours (9:00-5:00). I’m afraid if I have to cancel a service appointment, the crew will not get the information in time. I can leave messages for the Hagerstown personnel, but I do not expect them to be on call 24/7. A cancellation/reschedule option on the 800 number or the website would be extremely helpful.

I feel my comments of 9/20 were overly harsh. I received the robo call about the next day’s service in the afternoon. Immediately upon getting home from my second job, I mowed several acres of my large, rural, hilly lawn with a push mower by the light of my car headlights. I then tried for over an hour by phone and online to get information about my lawn treatment. I wanted to make sure that it was only a fertilizer treatment. I was extremely tired and frustrated by the experience.

If Trugreen would provide customers via phone and/or website with information about the tentative dates and types of treatments, and a cancellation/reschedule option, my customer satisfaction with my entire Trugreen experience would greatly improve.

Report a concern   September 21, 2017 — Rated 10 out of 10 by T.M. TruGreen
What do you like about our services?

Very pleased with the service. My yard never looked so good.

Report a concern   September 20, 2017 — Rated 9 out of 10 by R.C. TruGreen
What do you like about our services?

I don't get sales calls to add more services
The treatments do what they say they will do

Report a concern   September 20, 2017 — Rated 10 out of 10 by C.Z. TruGreen
What do you like about our services?

good

Report a concern   September 20, 2017 — Rated 10 out of 10 by H.B. TruGreen
What do you like about our services?

Franklin Hart did a great job.

Report a concern   September 19, 2017 — Rated 10 out of 10 by M.D. TruGreen
What do you like about our services?

Our yard looks amazing! You can tell the yards that are treated versus untreated. 57472-Nicholas Miller treated our yard yesterday and left a very detailed description of what he did. We really appreciate the details and what to expect.

Report a concern   September 19, 2017 — Rated 10 out of 10 by B.H. TruGreen
What do you like about our services?

Brian is a great guy and does a good job with my lawn

Report a concern   September 18, 2017 — Rated 10 out of 10 by F.M. TruGreen
What do you like about our services?

John Foreman was wonderful. He explained the application in detail and if we needed any assistance just to give a call.
Well done John

Report a concern   September 15, 2017 — Rated 10 out of 10 by M.N. TruGreen
What do you like about our services?

everything has been good

Report a concern   September 13, 2017 — Rated 10 out of 10 by G.S. TruGreen
What do you like about our services?

Thoroughness, neatness and timely

Report a concern   September 13, 2017 — Rated 9 out of 10 by A.T. TruGreen
What do you like about our services?

Michael Montanaro is doing a great job keeping our lawn in beautiful shape. He is very conscientious and particular in his application and treatment of product.

Report a concern   September 13, 2017 — Rated 10 out of 10 by K.D. TruGreen
What do you like about our services?

Always do a great job.

Report a concern   September 13, 2017 — Rated 10 out of 10 by D.A. TruGreen
What do you like about our services?

Representative is professional and courteous. Yard looks great.

Report a concern   September 12, 2017 — Rated 10 out of 10 by K.D. TruGreen
What do you like about our services?

Reliable & complete service at a fair price.

Report a concern   September 12, 2017 — Rated 10 out of 10 by M.F. TruGreen
What do you like about our services?

Micheal Montanro is fantastic. While I'm sure the wet August has helped my lawn it is really beginning to look good. I attribute that to Micheal. The poor man is just able to get out of the truck before I greet him, long driveway lots of windows I see him coming.

Report a concern   September 11, 2017 — Rated 10 out of 10 by A.H. TruGreen
What do you like about our services?

The specialist was friendly, courteous and went above and beyond!!!


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