Customer Testimonials
Bill is fabulous and I thank him for all of his explaining to me as to what should be done!
lawn never looked to good
Always courteous and writes down recommendations and concerns
Customer Service and quality of service
Professionalism. Come back if necessary
I don’t have to worry about my lawn
Matt is a perfect gentleman !!!!
Aside from my initial contact with customer service before my service began last May, I am very pleased with TruGreen. The technicians, local managers, call center, and all TruGreen associates I have had contact with have been so helpful and responsive.
Prior to my initial service, I was quite displeased with TruGreen. The representative who set up my account last May, and the subsequent representatives I contacted soon after, promised services that either didn’t exist or are not legal in New York State. I was disappointed by some of those limitations but was more upset that I was treated in a rude and unprofessional manner.
However, after that brief negative experience, I asked to speak with a manager.
Anna Kusi, Long Island Local Care Coordinator followed up with me immediately . She addressed and resolved all of my concerns quickly and continued to be so helpful during the first month. All service since Anna Kusi’s involvement has been seamless.
To date, I’ve met three technicians, Thomas C, Allison R, and Shawn M. They were friendly, efficient and knowledgeable. Last month , I was pleasantly surprised when two local managers stopped by house to see how everything was going. Rob walked around my property and evaluated, educated and made recommendations for improvement. He spent a lot of time with me and It was very much appreciated.
Also, subsequent calls to the call center have been very positive.
We really like how thorough one of your technician is at servicing our lawn (61375-THOMAS CULLEN JR). We pointed out the wild violet, clover, wild strawberries and other weeds in our yard. He assure me that they will be treated and that it may take mulitple treatments for some of these to be erradicated. I noticed some difference in the wild violet after the first couple of treatments, so Mr. Cullen definitely did a good job treating them. He also put up multiple signs in our lawn to make sure that our family members and neighbors keep off the grass.
We did not see Mr. Cullen after the initial two treatments/visits. It would be great if we can have him back as he did a good job. Don't know when the next treatment for these weeds will be, but it looks like they are making a come back. Please treat them until they are gone.
Quality of service
My lawn looks good
Works as advertised
Trugreen makes every effort that the intended results are achieved.
I had to tell him not to spray my annuals. Last year the spray killed my flowers.
My shrubs look the best they ever looked and I’m very pleased with the service
THEY WORK !!!!!
Gives my lawn everything it needs but I found that you have to watch the worker who puts the product down because they dont always do the best job. During my last product application the spreader broke and dumped an excessive amount of product in one area(burnt area)and I think they missed a large area next to where the spreader broke because you can see the difference in the look of the grass.
overall good product and service
I don't have to do it
On time service. Friendly technician. Friendly phone operators.
Good customer service and quality lawn care
You keep all your appointments and my grass looks pretty good
I like that technicians apply correct amounts of chemical to keep lawn green.
prompt and so far productive
TruGreens technicians and supervisors have been excellent in explaining their services and what they are doing to enhance our lawn.
Trugreens supervisors ?? Rob and Ricardo were very informative and customer service driven to insure our satisfaction.
THE SERVICE FOR MY BACKYARD, SIDE AND FRONT BUSHES,IS VERY GOOD,
THEY WERE DYING OUT BECAUSE OF THE LITTLE WHITE BUGS ON THE LEAVES, SINCE YOU STARTED TREATING THE BUSHES EARLY IN THE YEAR, THEY HAVE COME BACK TO LIFE. THANK YOU
Personnel arriving in ones home are polite cuteous and attentive
Your Specilist Christopher Munoz is very knowledgeable and answered all my questions. I see the results in my trees and shrubs. He’s a true asset for the company. Thanks again.
The Technician was professional ,polite.
He answered all my lawn service questions.
It was a pleasure to deal with.
they technistion that takes care of us