East Florida Region
2175 N Forsyth Road
Orlando
FL 32807
United States

Customer Testimonials

Report a concern   June 23, 2017 — Rated 9 out of 10 by M.D. East Florida Region
What do you like about our services?

service is usually excellent and so is customer service on phone..... except when the tech decides to treat when we are under flood warnings and receive 10 inches of rain in 24 hours. NOT good idea. They did retreat after tech left me a message explaining why he came previous week... another cover for bad service. THEN I receive a call asking for payment. I have never EVER received a call asking for payment. I have many times paid for two treatments at once and not once received a call till TODAY. I find my account and loyalty to true green something they would value. CLEARLY by my records I have always paid my bill....I find this highly insulting and the call offensive. The person calling wasn't your usual happy kind people I usually get. I will be reconsidering switching as this really offends my on a friday evening. Send and email or letter but to call really is terrible customer service.

Report a concern   June 23, 2017 — Rated 10 out of 10 by J.S. East Florida Region
What do you like about our services?

My lawn looks wonderful.

Report a concern   June 23, 2017 — Rated 9 out of 10 by J.J. East Florida Region
What do you like about our services?

Carl went out of her way to keep me satisfied. Prompt serice when I found issues with lawn. Very happy with follow up

Report a concern   June 23, 2017 — Rated 10 out of 10 by J.M. East Florida Region
What do you like about our services?

I lke our Lawn Care Specialist Scott Devlin

Report a concern   June 23, 2017 — Rated 10 out of 10 by A.C. East Florida Region
What do you like about our services?

I like my service guy, Abdias Garcia at branch #5766

Report a concern   June 23, 2017 — Rated 10 out of 10 by V.B. East Florida Region
What do you like about our services?

Our assigned representative, Craig Bennett, is always very courteous and professional and takes time to explain the process of what he's doing at each visit. He is highly responsive to our requests and very personable. He is quite thorough in looking over and caring for our lawn and always asks if we have any questions or requests that he can help us with which is much appreciated in a day and age where good customer service is hard to come by!

Our lawn is already doing better and we are looking forward to a fuller, healthier landscape with his help! He even delivered FREE grass plugs to fill in our gaps which was nice.

His customer service is great, my only suggestion is to lower the price. The service is comparable to what other local companies offer, and the yard is not very large, so $600-700 annually doesn't seem very competitive (especially as new customers), and we were not offered any discounts or promos at the time we called in to sign up which was a bit disappointing. Our previous lawn care contractor was priced lower monthly, and offered discounts to customers on autopay and even promotional rates for new customers. That being said, so far the results and quality of what we have received is better than the previous company we had, but we still think the monthly price could be better.

All in all, we would recommend you guys to our family, friends and neighbors. Thank you! :)

Report a concern   June 23, 2017 — Rated 10 out of 10 by C.A.A. East Florida Region
What do you like about our services?

I am very pleased with the commercial service I receive from your Winter Park branch.

I must have inadvertently reversed the rating score on my previous attempt. You're a 10!

Sorry. My mistake. Don Schmeltzer

Report a concern   June 23, 2017 — Rated 10 out of 10 by L.S. East Florida Region
What do you like about our services?

Carla handled my issued brilliantly

Report a concern   June 23, 2017 — Rated 10 out of 10 by G.H. East Florida Region
What do you like about our services?

Promptness, courtesy, professionalism and willingness to change date of service when necessary.

Report a concern   June 23, 2017 — Rated 10 out of 10 by B.H. East Florida Region
What do you like about our services?

Michael Berlett did an excellent job on his first visit to us.

He asked me to click on the Take Survey link which I was unable to find. Please advise.

Thank you, Name removed

Report a concern   June 23, 2017 — Rated 10 out of 10 by B.J. East Florida Region
What do you like about our services?

Kenneth Lightle was here today and I got to talk to him and liked him very much. I feel he will do a great job for us.

Report a concern   June 23, 2017 — Rated 10 out of 10 by C.Z. East Florida Region
What do you like about our services?

friendly techs and good results

Report a concern   June 23, 2017 — Rated 10 out of 10 by S.M. East Florida Region
What do you like about our services?

Consistent care for our lawn so that we don't have to worry even in the dry season

Report a concern   June 23, 2017 — Rated 10 out of 10 by A.S. East Florida Region
What do you like about our services?

Truegreen weed and feed treatments have been perfect! My lawn is thick and green and nearly weed free. I am very happy with how my lawn looks and I don't have to spend time and waste money trying to figure out what my lawn needs to make it healthy.

Report a concern   June 23, 2017 — Rated 9 out of 10 by J.B. East Florida Region
What do you like about our services?

Automatic scheduling

Report a concern   June 23, 2017 — Rated 9 out of 10 by K.S. East Florida Region
What do you like about our services?

You listen and do call backs.

Report a concern   June 23, 2017 — Rated 10 out of 10 by M.S. East Florida Region
What do you like about our services?

Quick response

Report a concern   June 23, 2017 — Rated 10 out of 10 by L.D. East Florida Region
What do you like about our services?

Efficient, prompt,

Report a concern   June 23, 2017 — Rated 9 out of 10 by P.P. East Florida Region
What do you like about our services?

My earlier score was due to some TruGreen internal miscommunications, but I wound up as the recipient causing me to contact TruGreen an inordinate number of times. However, my tech Charles came out today to rectify the situation and I'd like to think we're back on track. I received a call from TruGreen's QC Carla Martin today shortly after I submitted my review and we had an amicable talk about the issues that were causing me grief. That showed sincere concern and was most appreciated.

Report a concern   June 23, 2017 — Rated 10 out of 10 by S.G. East Florida Region
What do you like about our services?

Very knowledge in the job


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