based on 227 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the flexible schedules and everyone is very personable and professional.
The flexibility and the individualized learning programs.
It seems to be helping my boys with reading and math.
My son enjoys going to tutoring. He never complains. That hasn't happened before. Plus, all the staff I have dealt with is pleasant and professional. Most importantly, my son is improving on schedule.
Billing was awkward, makes families feel like they're always behind! Lack of communication from certain staff, child not put into Math tutoring for 1/2 the summer, meeting mishandled, and forgotten.
From the start, we encourage families to contact us with any questions or concerns they may have, to give us the opportunity to rectify whatever they are unhappy with. Sometimes, a simple explanation suffices. Our top priority is for our students and their families to have the best possible experience, but we cannot address any issues until we know they exist.
I liked the flexibility in scheduling sessions. I also like how well organized the programs are and the monthly updates on my student's progress. It was also reassuring that the programs are guaranteed which put me at ease when making the decision to invest time and money into this program.
The one on one help.
Sylvan of Saginaw has listened very well to me and my kids and worked to meet my children's needs.
Staff creates a Plan to accomplish goals. Staff follows through and obtains results.
Great, friendly staff!
We are very new to Sylvan yet, however we are very Thankful for the Great customer service we are receiving.
its one on one with the student
Have given my son a new love for reading.
Very friendly, passionate, helpful and my son loves it! This has been a wonderful experience so far.
For the price of services no student should ever have to sit and wait for tutoring. It should be one on one attention. Students would accomplish more and make improvements faster. My daughter has been getting an E in math for a while, which was discussed and no one has spoken with her math teacher yet.
Very professional and invested in supporting students and families.
Great employees and all the help they are giving my 10 year old and building his confidence up.
Lower the cost... have more flexible program options.
Very friendly and great progress seen with our child! Fun learning environment!
Sylvan makes learning fun! My son loves coming to Sylvan even after he's been at school all day. They really work at the child's pace and moved forward when the child is ready.
Sometimes the communication lacks
At Sylvan, we feel communication is of the utmost importance, so we meet with each family on a monthly basis. We also welcome any suggestions, questions or concerns at any time in an effort to address any possible issues. We meet with classroom teachers to discuss our findings as well as any needs they feel the students might have that would be appropriate for our individualized attention. Tackling a child's educational needs should be a team effort.
Our entire experience with Sylvan has been above and beyond expectations. From our first communication we have felt welcome and communication has been clear. Goals are realistic and our child is feeling accomplished! She enjoys all her mentors and is excited to go. We couldn't ask for a better environment!
Tailored to each child and progress reports. Online access
The director is very professional and informative. The scheduling is flexible and accommodating of our availability. Everyone who has worked with my son has been professional and dedicated to helping him to learn math.
Continuous feedback on progress. Teachers make learning fun.
I like the availability
Easy scheduling and keeping my child motivated to learn
Stop pitching to sign up for more classes. At the parent teacher meetings, don't be in a rush to get the parent's signature on the performance review form. Take time to discuss the child's strengths and areas of improvement. I get the sense that the coordinator is trying to tick off the items in a check list. Also, be warm and friendly in your interactions.
The people we have met at Sylvan are very knowledgeable about teaching and what seems to work best for our son. All the Sylvan employees that we have worked with are eager and happy to help in all matters.
Friendly, positive learning environment that finds key areas for learning development