107 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really appreciate it when the tutors express concern if the child is tardy and the fact that they have been dismissed. That is real concern for the safety and welfare of the children
My son loves the teachers
Professionalism, patience, and kindness.
You work very well with my son and his specific needs. I know there is a specific program, but you work around it to make sure my son gets the best benefits!
The one on one learning plan. Focus on specific needs/skills.
organized
You are very efficient, helpful and easy to work with. I really appreciated the promptness and helpfulness in getting my son the help he needed. Your staff was great in working with me in getting the best match of teacher to student. You worked with me in getting the class started within 3 days of my request. I can't say enough of how much my son enjoyed learning at Sy
I was contacted by a very nice gentleman from the corporate office inquiring why I never enrolled my daughter in the program. I explained to him that I had an ad from NEA for educators. Jeff was the director at the location I took my daughter in Memphis. Jeff understood my position as a single mom wanting the very best(Sylvan)for my daughter. Jeff worked with me on the payments and always checked with me before drafting my account because he realized the dates didn't coincide with my pay days. Jeff never did me any personal favors but he did understand my plight and as long as I was never past 30 days with a payment, he allowed me to pay closer to my pay day cycles BUT MY DAUGHTER WAS NEVER DENIED HER SESSIONS. Jeff even wrote a letter for the court system for me in my attempt to ask for financial assistance to help my daughter. The new director wasn't as understanding and told me not to bring my daughter back until the payment was made in full. The state of the economy reflects how tough finances are for EVERYONE but things are twice as tough for a single parent. I would love for my daughter to continue coming to Sylvan, even if not for reading for assistance in math. Sylvan has a great program. Life is difficult and everyone has circumstances, and it's easy to sit behind a desk and pass judgement when the situation isn't directly related to you. Jeff wasn't like that and never demonstrated such a harsh bottom line. Jeff was always nice and very personable. Jeff understood that I was resopnsible for two kids and things in life sometimes happen. The new director who took over after he left was cold and heartless. Sylvan is the best, and what parent doesn't want the best for their children?
The level of individual attention, plus the employees seem really dedicated to their mission.
honest eveluations and positve leaning experience. You helped our student at lot. I am happy to recomend you to anyone!
What I like about your services is you are consistent with the assessment and the material is presented in such a way that the student is truly assessed without their actual knowledge. Although the program is quite costly it seems to be very effective. I am excited to see the results of my son's first report card.
You target the needs of the student, keep the students engaged in the learning and keep the parents informed of their progress.
The instruction has really helped my son.
My son Joshua showed great improvments
Did not help my child improve just took my money. How you can improve is give me back my hard earned money so I can get him some real help!
We have only been in the program for 2 weeks. Not really disapointed, but waiting to see thre results after the first 36 hours of instruction.
Too early to tell. The staff seems great and my son seems interested in the program, but I have not seen results occur in grades yet. I do not expect quick changes in him, but do expect marked improvement over time. In other words, I need more time to base an opinion.