043: Lance Franscell

Customer Testimonials

Report a concern   February 21, 2017 — Rated 10 out of 10 by P.B. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Prompt response to request for pre-trip tank fill.

Report a concern   February 21, 2017 — Rated 9 out of 10 by R.N. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

They have been very prompt and reliable to ensure that I always have sufficient on-hand quantities of propane

Report a concern   February 20, 2017 — Rated 10 out of 10 by J.S. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Northern Energy takes good care of me and always on time...

Report a concern   February 20, 2017 — Rated 10 out of 10 by D.A.R.M. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

The friendly service, and the quick responses. Thank you

Report a concern   February 20, 2017 — Rated 10 out of 10 by K.N. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Understanding my situation

Report a concern   February 20, 2017 — Rated 9 out of 10 by B.Z. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Your service always keeps my tank filled at the appropriate time without my needing to call ahead. Thank you.

Report a concern   February 20, 2017 — Rated 10 out of 10 by O.O.J.S. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Same day service.

Report a concern   February 19, 2017 — Rated 10 out of 10 by M.L.T. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Service was fast and efficent

Report a concern   February 19, 2017 — Rated 9 out of 10 by M.B. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

was undisturbed by delivery, came withing time frame noted

Report a concern   February 19, 2017 — Rated 9 out of 10 by J.I.H. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Route person delivers our propane needs efficiently and without issue. Deliveries are made regularly to maintain uninterrupted service which is greatly appreciated.

Report a concern   February 18, 2017 — Rated 10 out of 10 by D.T. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Very nice and helpful. It was a bit of a stretch with all the snow but he was willing to climb down a snow bank to get the missing 8 feet or so to fill the tank. The phone service that said...no clear plowed and unobstructed walk way to the tank.. well then sorry. kudos to the driver:)

Report a concern   February 18, 2017 — Rated 9 out of 10 by C.S. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Personal care.

Report a concern   February 18, 2017 — Rated 10 out of 10 by P.A.D.M. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Speaking with Patrice...she was so nice (and a happy person, judging from her laugh), she helped me through the online agreement making setting up an account very easy. The delivery guys were also very nice, quick and efficient. I also noticed how clean and well maintained your service vehicle was, this shows me you care about the equipment (and that is important).

What was really nice though was getting a call from Patrice the next day checking if all went smoothly....ah, Now I remember what customer service feels like.....and as I told Patrice, I won't forget.

Report a concern   February 18, 2017 — Rated 10 out of 10 by K.V. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

The people answering the phones were very helpful and nice & the young man who delivered the propane tank was so nice!!!!

Report a concern   February 18, 2017 — Rated 10 out of 10 by L.M.G. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

they just come and fill the tank... I don't have to call and beg for service

Report a concern   February 16, 2017 — Rated 10 out of 10 by W.P. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

John was very helpful in teaching us the ways of our propane system.

Report a concern   February 16, 2017 — Rated 9 out of 10 by P.W. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

They do a great job in all aspects of there operation

Report a concern   February 15, 2017 — Rated 10 out of 10 by M.K. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

Since opening our acct. a few years ago, Northern Energy has given excellent sevice, always showing up to check our levels in a timely manner, topping off our tank if needed, then sending our billing out. They make this a seamless process. Most impressed by their dependability. It's great go know we count on their great service!

Report a concern   February 15, 2017 — Rated 10 out of 10 by W.S.A.R. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

The driver drove up our very icy and rugged road to refill our tank before it got too low. We're so glad we're on auto-fill. We were not aware that we were almost out of propane.

Report a concern   February 14, 2017 — Rated 10 out of 10 by P.P. 043: Lance Franscell
What most impressed you about the service you received from AmeriGas?

The manager at the local Springfield office was excellent! I had a legitimate complaint, was forceful in presenting it, and she handled it with poise and fairness.


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