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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to schedule, nice representatives, great service.
Carpet still dirty and wet after 24 hours
Everything, I never even think about any other service.
We liked your services a lot. Except that our house was totally empty - it was a moving in carpet cleaning - my husband was in the house, and there was ONLY couch in the middle of the family room that was not moved to be cleaned under it. I understand that your personnel is not supposed to move furniture, BUT my husband WAS THERE. They could, at least, have asked him if he wanted to move the couch.
End of story story is that we have a beautiful, clean carpet, except under that couch. Because it was literally in the middle of the room. Now, everyone that comes in asks us why that part is not clean... and we have to explain. Sad... and disappointing!
Always efficient, thorough, and easy to schedule.
The service we received, and the technicians (Erik & Jestin) that provided them were both very effective as well as amazing people to work with. I felt very taken care of before, during, and after the services. They did a great job explaining things relative to the services. They took time to understand what we were wanting, and helped educate us about options as well as showing us things during and after the process. Show us really helped us see the actual benefits. They also went out of their way to help the result match more closely with what we wanted.
I love Zeroezz!!! My carpet looks amazing perfect cleaning process and my technician was the best!! You won't be sorry for having them clean your carpets! Take out word for it! They are the BEST!! The Cullimore's
Our service tech was actually quite awesome. Very friendly, helpful, knowledgeable, and did a good job for us.
Technician was polite & helpful. carpet feels and looks clean.
I definitely like the concept of a non-residue, faster-drying, water - clean solution being used. I love the absence of any strong odor and the faster-drying time, which allows me to have my rooms "back in normal order" more quickly. p.s. Your workers are always good communicators, , well-trained, capable and accommodating. Particularly appreciated the work done by this most recent young man. Thank you, Zerorez.
Leaves no residue.
I would like to give a 10 to Sam the carpet technician who cleaned our carpet. Beautiful Job.
Mitch was very professional and represented your company well. Did a great job and kept us informed through out the time he was working.
Jacob was a great service person. He was communicative and explained things well.
On time and they did a great job carpets and furniture look great.
Friendly, fast and very clean!! Great service
Wonderful job!
Usually, Zerorez is great. This time the carpets were left wetter than normal, but the carpets look pretty good. The main reason for the 6 is the Zerorez van left an oil spot on our driveway. (I assume it's oil. Might be transmission fluid or something. Whatever it is, it left a stain.)
Our tech was so good. He was efficient, but worked hard to get our carpets clean. They look great. I will always wish it didn't cost quite so much.
Soiled spots in front of chairs were not clean enough. I wiped them with a cloth because the looked darker. The cloth was dirty
The workers were professional and did a great job.
Kingi was super. Pleasant, thorough. He allowed a change in service. Work done is great.
Booking was easy, service was fast and fantastic!
I’ve been part of the Zerorez family since 2000 I like it all, my family owns in California.
The cleaning was great and gentleman who did the cleaning explained everything and was very nice. I'd use Zerorez again!
Good communication, helpful and friendly technician, and clean carpet!
First impression is huge to me. First initial call into customer service was not great. Morgan was not very friendly or welcoming.
I liked the guy who did the installation and the first salesman who visited us. Management seemed to be critical. Customer service seems fine so far.
Your tech was a great person. He was quick and very thorough. We will defiantly use Zerorez again
Justin was our carpet cleaner and he was super good! He was fast, efficient, detail efficient, explained services. He is an excellent employee and goes above and beyond! It did take our carpet a little longer than expected to dry but carpets looed great!