Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 10, 2021 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

Justin was our carpet cleaner and he was super good! He was fast, efficient, detail efficient, explained services. He is an excellent employee and goes above and beyond! It did take our carpet a little longer than expected to dry but carpets looed great!

Report a concern   November 10, 2021 — Rated 10 out of 10 by Christina Lang Zerorez Salt Lake City
What do you like about our products and services?

Easy to schedule, nice representatives, great service.

Report a concern   November 10, 2021 — Rated 2 out of 10 by C.K.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpet still dirty and wet after 24 hours

Report a concern   November 10, 2021 — Rated 10 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

Everything, I never even think about any other service.

Report a concern   November 10, 2021 — Rated 9 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

We liked your services a lot. Except that our house was totally empty - it was a moving in carpet cleaning - my husband was in the house, and there was ONLY couch in the middle of the family room that was not moved to be cleaned under it. I understand that your personnel is not supposed to move furniture, BUT my husband WAS THERE. They could, at least, have asked him if he wanted to move the couch.
End of story story is that we have a beautiful, clean carpet, except under that couch. Because it was literally in the middle of the room. Now, everyone that comes in asks us why that part is not clean... and we have to explain. Sad... and disappointing!

Report a concern   November 10, 2021 — Rated 10 out of 10 by Holly Henderson Zerorez Salt Lake City
What do you like about our products and services?

Always efficient, thorough, and easy to schedule.

Report a concern   November 10, 2021 — Rated 10 out of 10 by Jeff Norton Zerorez Salt Lake City
What do you like about our products and services?

The service we received, and the technicians (Erik & Jestin) that provided them were both very effective as well as amazing people to work with. I felt very taken care of before, during, and after the services. They did a great job explaining things relative to the services. They took time to understand what we were wanting, and helped educate us about options as well as showing us things during and after the process. Show us really helped us see the actual benefits. They also went out of their way to help the result match more closely with what we wanted.

Report a concern   November 10, 2021 — Rated 10 out of 10 by Faye Cullimore Zerorez Salt Lake City
What do you like about our products and services?

I love Zeroezz!!! My carpet looks amazing perfect cleaning process and my technician was the best!! You won't be sorry for having them clean your carpets! Take out word for it! They are the BEST!! The Cullimore's

Report a concern   November 10, 2021 — Rated 8 out of 10 by B.N. Zerorez Salt Lake City
What could we do to improve?

Our service tech was actually quite awesome. Very friendly, helpful, knowledgeable, and did a good job for us.

Report a concern   November 10, 2021 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

Technician was polite & helpful. carpet feels and looks clean.

Report a concern   November 9, 2021 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

I definitely like the concept of a non-residue, faster-drying, water - clean solution being used. I love the absence of any strong odor and the faster-drying time, which allows me to have my rooms "back in normal order" more quickly. p.s. Your workers are always good communicators, , well-trained, capable and accommodating. Particularly appreciated the work done by this most recent young man. Thank you, Zerorez.

Report a concern   November 9, 2021 — Rated 10 out of 10 by C.J. Zerorez Salt Lake City
What do you like about our products and services?

Leaves no residue.

Report a concern   November 9, 2021 — Rated 10 out of 10 by Alan White Zerorez Salt Lake City
What do you like about our products and services?

I would like to give a 10 to Sam the carpet technician who cleaned our carpet. Beautiful Job.

Report a concern   November 9, 2021 — Rated 10 out of 10 by Cory Doyle Zerorez Salt Lake City
What do you like about our products and services?

Mitch was very professional and represented your company well. Did a great job and kept us informed through out the time he was working.

Report a concern   November 9, 2021 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Jacob was a great service person. He was communicative and explained things well.

Report a concern   November 9, 2021 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

On time and they did a great job carpets and furniture look great.

Report a concern   November 9, 2021 — Rated 10 out of 10 by Jill Pilling Zerorez Salt Lake City
What do you like about our products and services?

Friendly, fast and very clean!! Great service

Report a concern   November 8, 2021 — Rated 10 out of 10 by Cari Caron Zerorez Salt Lake City
What do you like about our products and services?

Wonderful job!

Report a concern   November 8, 2021 — Rated 6 out of 10 by D.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Usually, Zerorez is great. This time the carpets were left wetter than normal, but the carpets look pretty good. The main reason for the 6 is the Zerorez van left an oil spot on our driveway. (I assume it's oil. Might be transmission fluid or something. Whatever it is, it left a stain.)

Report a concern   November 8, 2021 — Rated 10 out of 10 by A.T. Zerorez Salt Lake City
What do you like about our products and services?

Our tech was so good. He was efficient, but worked hard to get our carpets clean. They look great. I will always wish it didn't cost quite so much.

Report a concern   November 8, 2021 — Rated 4 out of 10 by D.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Soiled spots in front of chairs were not clean enough. I wiped them with a cloth because the looked darker. The cloth was dirty

Report a concern   November 8, 2021 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

The workers were professional and did a great job.

Report a concern   November 8, 2021 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

Kingi was super. Pleasant, thorough. He allowed a change in service. Work done is great.

Report a concern   November 8, 2021 — Rated 9 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

Booking was easy, service was fast and fantastic!

Report a concern   November 8, 2021 — Rated 10 out of 10 by M.O. Zerorez Salt Lake City
What do you like about our products and services?

I’ve been part of the Zerorez family since 2000 I like it all, my family owns in California.

Report a concern   November 8, 2021 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning was great and gentleman who did the cleaning explained everything and was very nice. I'd use Zerorez again!

Report a concern   November 8, 2021 — Rated 9 out of 10 by D.E. Zerorez Salt Lake City
What do you like about our products and services?

Good communication, helpful and friendly technician, and clean carpet!

Report a concern   November 8, 2021 — Rated 8 out of 10 by S.S. Zerorez Salt Lake City
What could we do to improve?

First impression is huge to me. First initial call into customer service was not great. Morgan was not very friendly or welcoming.

Report a concern   November 8, 2021 — Rated 8 out of 10 by G.M. Zerorez Salt Lake City
What could we do to improve?

I liked the guy who did the installation and the first salesman who visited us. Management seemed to be critical. Customer service seems fine so far.

Report a concern   November 7, 2021 — Rated 10 out of 10 by Susan Gonzales Zerorez Salt Lake City
What do you like about our products and services?

Your tech was a great person. He was quick and very thorough. We will defiantly use Zerorez again


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