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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pre treatment and the protectant price was way more then we expected....Quoted price was $225 final bill ended up at $700, lots of extra fees. I hope the protectant really lasts 10 years.
No chemicals
The employee worked very hard. I was not happy about the price on cleaning the shower. Also I scheduled before Halloween to get fourth room free which never happened
Awesome, fast
They do a thorough job of cleaning and it doesn’t soil quickly afterwards because products are not left in your carpet. They come back free of charge if you are ever not satisfied.
Good job
Very friendly technician, love how quick the carpets dry
The speed, the quality of work, and the price.
Technicians listen to me. When I ask them to stay away from the wood furniture and baseboards so excess water is not soaked up into the wood, they are amenable. They also ask questions to clarify my instructions.
The 8 score means that the tech arrived during the prescribed time. He (I think Mitch) was courteous and helpful in determining the extent of work to be done. The carpet looks very good. I'm, not sure what could've been done much better workwise. I guess it would've been a perfect 10 score if the tech (no offense to Mitch) we requested would've come to do the work. We weren't expecting any special treatment beyond that.
They arrived on time. Did a great job cleaning my sofas.
The price ended up being double the original quote. I did feel like the carpets were cleaned well and the costs were discussed prior to the work being done. I feel like the pet treatments are way overpriced
2nd cleaning with zerorez this year. Both times the tech's were very professional,friendly,hard working and through.. Thank You!!
I don’t know if it is the type of carpet or rug, but i guess I expected it to look/feel better. It did look better the 2nd time.
I have always liked how my carpets look after you clean them and how well they stay clean. This last visit my technician was outstanding. His name was James. I will ask for him every time. He was quite, very respectful, and went out of his way to make me very happy with his work.
Drew was supper careful, clean and polite. He did a great job on some very stubborn pet stains. He did not rush and got things nice and clean.
Ryan was an awesome tech. He explained everything to me.
Carpet was a titch crusty when it dried. Maybe rake?
Our representative from Zerorez was prompt, knowledgeable and thorough in his cleaning of our carpets. He finished all the carpets in a timely manner, and in addition, he was very personable. I will gladly have Zerorez come to our home in the future.
Fast and efficient
Jared was amazing
Two of the reasons I chose Zerorez was because the website said fans were used to speed drying time and shoe coverings were provided. I asked abt shoe coverings when the tech arrived. I felt brushed off in my request and he did not leave them. No air movers were used.
I called and asked abt the shoe coverings after the tech left and was told I’d have to go pick them up. A 30-40 minute drive.
Chemical free cleaning
I think my carpets get clean.
Technician is on time and very fast...done in less than 45minutes.
My rugs are older but always look terrific after Zerorez and the spots and stains are permanently removed, they don't show up two days later.
Great customer service and technicians.
Great service, fast, effective and the carpets are clean!
I was happy to have zerorez clean my carpets with no chemicals. It was reasonably priced . Myself and my home was treated with respect. I will use this company again.
Quick and easy
Found two small black spots that were not on the carpet before, Also stains on the driveway. Jacob was pleasant to work with.