Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 14, 2021 — Rated 5 out of 10 by R.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Found two small black spots that were not on the carpet before, Also stains on the driveway. Jacob was pleasant to work with.

Report a concern   November 14, 2021 — Rated 8 out of 10 by K.E. Zerorez Salt Lake City
What could we do to improve?

The pre treatment and the protectant price was way more then we expected....Quoted price was $225 final bill ended up at $700, lots of extra fees. I hope the protectant really lasts 10 years.

Report a concern   November 14, 2021 — Rated 10 out of 10 by Catherine Mounier Zerorez Salt Lake City
What do you like about our products and services?

No chemicals

Report a concern   November 14, 2021 — Rated 10 out of 10 by Owen Wignall Zerorez Salt Lake City
What do you like about our products and services?

The employee worked very hard. I was not happy about the price on cleaning the shower. Also I scheduled before Halloween to get fourth room free which never happened

Report a concern   November 14, 2021 — Rated 10 out of 10 by Yvette Kaufusi Zerorez Salt Lake City
What do you like about our products and services?

Awesome, fast

Report a concern   November 13, 2021 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

They do a thorough job of cleaning and it doesn’t soil quickly afterwards because products are not left in your carpet. They come back free of charge if you are ever not satisfied.

Report a concern   November 13, 2021 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Good job

Report a concern   November 13, 2021 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly technician, love how quick the carpets dry

Report a concern   November 13, 2021 — Rated 10 out of 10 by M.G. Zerorez Salt Lake City
What do you like about our products and services?

The speed, the quality of work, and the price.

Report a concern   November 13, 2021 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

Technicians listen to me. When I ask them to stay away from the wood furniture and baseboards so excess water is not soaked up into the wood, they are amenable. They also ask questions to clarify my instructions.

Report a concern   November 13, 2021 — Rated 8 out of 10 by T.H. Zerorez Salt Lake City
What could we do to improve?

The 8 score means that the tech arrived during the prescribed time. He (I think Mitch) was courteous and helpful in determining the extent of work to be done. The carpet looks very good. I'm, not sure what could've been done much better workwise. I guess it would've been a perfect 10 score if the tech (no offense to Mitch) we requested would've come to do the work. We weren't expecting any special treatment beyond that.

Report a concern   November 13, 2021 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

They arrived on time. Did a great job cleaning my sofas.

Report a concern   November 13, 2021 — Rated 7 out of 10 by K.A. Zerorez Salt Lake City
What could we do to improve?

The price ended up being double the original quote. I did feel like the carpets were cleaned well and the costs were discussed prior to the work being done. I feel like the pet treatments are way overpriced

Report a concern   November 13, 2021 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

2nd cleaning with zerorez this year. Both times the tech's were very professional,friendly,hard working and through.. Thank You!!

Report a concern   November 13, 2021 — Rated 5 out of 10 by H.O. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I don’t know if it is the type of carpet or rug, but i guess I expected it to look/feel better. It did look better the 2nd time.

Report a concern   November 12, 2021 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

I have always liked how my carpets look after you clean them and how well they stay clean. This last visit my technician was outstanding. His name was James. I will ask for him every time. He was quite, very respectful, and went out of his way to make me very happy with his work.

Report a concern   November 12, 2021 — Rated 10 out of 10 by Jonna Young Zerorez Salt Lake City
What do you like about our products and services?

Drew was supper careful, clean and polite. He did a great job on some very stubborn pet stains. He did not rush and got things nice and clean.

Report a concern   November 12, 2021 — Rated 10 out of 10 by Scott Hatch Zerorez Salt Lake City
What do you like about our products and services?

Ryan was an awesome tech. He explained everything to me.

Report a concern   November 12, 2021 — Rated 8 out of 10 by C.B. Zerorez Salt Lake City
What could we do to improve?

Carpet was a titch crusty when it dried. Maybe rake?

Report a concern   November 12, 2021 — Rated 10 out of 10 by Susan Bagley Zerorez Salt Lake City
What do you like about our products and services?

Our representative from Zerorez was prompt, knowledgeable and thorough in his cleaning of our carpets. He finished all the carpets in a timely manner, and in addition, he was very personable. I will gladly have Zerorez come to our home in the future.

Report a concern   November 12, 2021 — Rated 9 out of 10 by Lisa Ryan Zerorez Salt Lake City
What do you like about our products and services?

Fast and efficient

Report a concern   November 11, 2021 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

Jared was amazing

Report a concern   November 11, 2021 — Rated 6 out of 10 by M.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Two of the reasons I chose Zerorez was because the website said fans were used to speed drying time and shoe coverings were provided. I asked abt shoe coverings when the tech arrived. I felt brushed off in my request and he did not leave them. No air movers were used.

I called and asked abt the shoe coverings after the tech left and was told I’d have to go pick them up. A 30-40 minute drive.

Report a concern   November 11, 2021 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

Chemical free cleaning

Report a concern   November 11, 2021 — Rated 10 out of 10 by Susan Hale Zerorez Salt Lake City
What do you like about our products and services?

I think my carpets get clean.

Report a concern   November 11, 2021 — Rated 10 out of 10 by H.B. Zerorez Salt Lake City
What do you like about our products and services?

Technician is on time and very fast...done in less than 45minutes.

My rugs are older but always look terrific after Zerorez and the spots and stains are permanently removed, they don't show up two days later.

Report a concern   November 11, 2021 — Rated 10 out of 10 by adriana lopez Zerorez Salt Lake City
What do you like about our products and services?

Great customer service and technicians.

Report a concern   November 11, 2021 — Rated 10 out of 10 by Clinton Dorny Zerorez Salt Lake City
What do you like about our products and services?

Great service, fast, effective and the carpets are clean!

Report a concern   November 11, 2021 — Rated 10 out of 10 by G.B. Zerorez Salt Lake City
What do you like about our products and services?

I was happy to have zerorez clean my carpets with no chemicals. It was reasonably priced . Myself and my home was treated with respect. I will use this company again.

Report a concern   November 11, 2021 — Rated 10 out of 10 by jason pettersson Zerorez Salt Lake City
What do you like about our products and services?

Quick and easy


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