based on 35646 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean it right the first time. Once it was redone, it was really clean.
None of the carpets looked clean. In the past, we had good results. Not this most recent time
Went online and booked the 3 room special for $105. I had two 8x10’ area rugs, which should have been a lot less than 3 rooms… when technician arrived was told it would be close to $400 for the 2 rugs, area rugs were charged different… settled on $100 per rug. NOTHING ON THE WEBSITE addressed this & I felt it was a bait & switch. The technician said that was a problem booking on the website… apparently I was not the 1st person that this happened to. I called & complained to the company but no reconciliation offered other than an apology.
On time and very good service man.
The technician cleaning our carpets, Tracey F, was very professional and polite.
He sent the requested pictures and everything looked good.
This is our second time using ZeroRez and we will continue to use them!
Thank you so much for your great job and will be calling on you again in the near future ~
Efficient & good outcome
Best service ever. Prompt, polite and clean.
My technician,Will and his associate did N amazing job on my carpets. They dried fast and we could walk on them without that crunchy feeling. Awesome job!
Easy to schedule, price was as quoted, on time and professional service
Excellent service. We moved into our current house in November 2023 and it had not been maintained well at all. We've used Zerorez several times before for our carpets and tile/grout.at our previous house. In this instance our very obliging technician Angel cleaned a sample area of our tiles and grout as we were unsure how deeply the ground the ground in dirt was. He did an excellent job.
Major did a great job... on time,
knowledgeable, professional and friendly.
Likes tech Rafael very much, good work and friendly.
Steve, our technician was super friendly, very professional very transparent with us on everything that he provided. I appreciate his service thank you.
Everyone we dealt with was very responsive.
AlwYs excellent service and employees.
Fast, thorough, and Major is a true professional.
Carpet dries in reasonable time
Our carpets were soaked and we had to run fans for 2 days to dry them out. We have had this service done previously a few times and never had an issue with them being this wet. In the past the carpets were slightly damp but dried in 5-6 hours. We have kids & dogs and this was truly a disappointment & an inconvenience. We love Zero Rez but we’re very let down this time unfortunately. :(
Everything
The technician, Richie, called before arriving, he was pleasant and finished the job in a timely manner. The carpets looked and felt so much better!
We are happy with the work they did, they did a great job!
Always trust I'll have timely service from a very helpful carpet technician.
Quick, efficient and friendly service.
Bring back promotions and specials
Tracey was great. Provided excellent service. Very informative about Zerorez services.
We have been using Zerorez for years. We have never been disappointed with their service. Technicians are polite, careful and efficient.
Everything was great, but they left a spot. I would like readdressed. Please contact me to reschedule.
Phone number removed
Thank you
The service rep Ricky was on time, definitely knew his business, nice to work with, Completed the job, the carpet looks great
The minimums are absolutely ridiculous. Getting charged over $100 for less than 30 minutes worth of work is highway robbery.
Enjoying very clean carpets and floors!!! Thank you very much!!!