based on 35629 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous and knowledgable technicians and super clean carpets!
Chris was very professional and courteous. They did a great job!
Does a great job and very quick.
The highest rating possible is a 10, but I give the job Carlos did for me a 20!! I couldn’t believe how he made my tile look as great as the day it was installed!! My tile and grout are very light beige....almost white. The tile resembles slate which means that dirt accumulates in the little grooves. I have had another well-known company clean it and once I scrubbed every square inch of it on my hands and knees and no time did it ever come as clean! I couldn’t be happier with the end result!! 🤗 In addition to the excellent job that was done, Carlos couldn’t have been more polite and pleasant. He did the job that the other company I used sent 2 men to do and they never came close to the end result of Carlos. I will highly recommend Zeroez to all of my friends, and I will definitely use Zeroez to have my ductwork cleaned.....but only if you send Carlos to do the job! 😉 I’ll be calling in the near future for that project! Thank you!
Barbra Retsch
Zac is an outstanding tech. He explained what he was going to do and recommended another product based on the look of the carpet (which it really needed). He was able to make the carpet look almost like new.
Nice people good workers,but, left a lot of water on our tile. spot's in several areas. Did not move a number of pieces , washer dryer for example. Was surprise had several pieces on wet carpet!
The carpets dry fast and the workers are always on time and professional.
Your technician was extremely professional, pleasant and knowledgeable. I just felt it was a bit pricey. I anticipated paying about $500 but when it was $750 I was a bit shocked. Especially since the problem carpet still smells of urine
Leslie went the extra mile for me. She had great advice on how to maintain my carpets, helped me move my furniture, and did an excellent job. My carpets have never looked so good
Mr. Reggie Turner, did outstanding job on cleaning are carpet.
On time, quick, clean, short drying time. friendly operator, reasonable price.
love the way the carpet looks so clean and smells for fresh!
Best service we’ve ever had. I didn’t realize what a poor job the last carpet cleaning was with Zero Rez until this new tech came and did an outstanding job. My rug fibers look brand new. I only want this recent tech handling my carpets. Please note whomever came the time before did NOT do a job up to par.
good but rather expensive to clean floor tiles
VERY RESPONSIVE TO OUR NEEDS. THEY DID A LOVELY JOB. WE WERE IN COMMUNICATION VIA TEXT SO CONVENIENT AND EASY. GREAT PRICE FOR A PROFESSIONAL JOB THANK YOU JEFF!!!
Service was good. A little pricey for the pieces I had. Which was 8x10 area rig and a really small powder bath maybe 20 sq. Ft. Workers were nice and honest but didn’t act too professional
Great job done on Carpet and Grout
He was very good and fast. Im happy with a service.
The techs were able to come earlier that promised. They fast and very friendly. I had two houses done and they look brand new!
The things they listed on the receipt were not correct and the carpet and he even come out that clean. Hey stated excessive pet urine and soil , witch there was one little spot of urine but it was not as bad as they said. And there was NO soil anywhere. They said the carpet was 3-5 years old it’s less then 2months old. I was not able to be home when they cleaned it. Not happy at all
Technicians were great. There was some difference in what I was told and quoted on phone regarding price. Overall, service was good and I didn’t mind paying slightly higher price than quote, but I do feel the communication between myself, technicians, and office didn’t align with original communication to me.
Reggie did an excellent job of cleaning my carpet , getting out all the pet and foot traffic stains !
I highly recommend him and Zerorez !
Bradford was great, however I wish I would have been told that to clean the chair I asked him about didn't meet your guys "minimum of $98" to come out. Today I paid for 2 rooms AND a hallway to be done, I don't have carpet in my hallway therefore I paid for a service that wasn't rendered - then was just told by the woman on the phone that the chair that Bradford told me would be $60, would now be $98 due to the minimum. That is absolute horrible customer service, especially when I already JUST paid for a service that WASNT rendered.
I will NEVER use this company again & will make sure my family/friends don't come here either.
It is illegal to charge for services not rendered then it is absolutely horrible to try to rob a repeat customer of even more money. Shame on you guys.
The tech did a great job.
They did a great job
Great employees, Prompt, Courteous and do a good Job
I like the technician. He is friendly and does a great job. Others haven't been as good.
I was not at all disappointed in the service or the work that was done at my home. Your representative was honest, upfront, and did a great job. I only put five down because the cost was more than I had hoped, and some of my friends would not want to pay as much as I did. Actually, in spite of my telling them how happy I was, they rolled their eyes when I told them the cost. I have retired since I had the service, and at this point, I probably won't be able to afford it now.
Cleaning Products smell good and very efficient. The employee was knowable .
It was Amazing how great of floor cleaning you guys Done for me .thank you Very much Walter