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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your advice. We will take it into consideration and will be working on a follow up system to assist in the best education possible about our clients new homes.
I hope you know we would have been happy to reschedule the inspection. We understand the snow can be a nuisance because it tends to limit our view of the exterior, as I am sure you can figure that out for yourself.
As the buyer, you are the one who knows what your inspection clauses are in your real estate contract. Perhaps a little guidance before the inspection, so we know if there is adequate time to reschedule.
In your case it snowed on Saturday night when our office was closed for the weekend and the inspection was Monday afternoon. Most of us were digging ourselves out all day Sunday. We don' know what kind of limitations you or the other involved parties have, or what limitations the snow has created at the inspection property until we arrive, or unless someone has contacted us with that information. There was ample time Monday morning to reschedule had that request been made.
I would like to remind you we offer a free return visit to the property when there are areas that are snow covered during our inspection, as was stated in your report, and conveyed verbally to your Realtor at the time of the inspection. Therefore, the weather doesn't really make a difference in what limitations it creates because we can still get the information we need later. It's all about your comfort level, since you are the client.
We don't know of any other inspection company that offers this service.
I see you didn't take advantage of our recommendation to contact the inspector for the verbal survey of the inspection either. Just reading the report without attending the inspection may not clearly convey the information therein. Perhaps if you attended the inspection, or took advantage of all the services that are included in your inspection investment, we may have scored higher.
Please contact our office to take advantage of your free visit, and verbal survey if so desired.
Thank you for your honest feedback about our company. It will be valuable to us in the future.