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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It is true that we did not operate the sprinklers. It is reported on in the inspection that we did not operate the sprinklers and we recommended the homeowner show Mr. Hansen the operation and maintenance of the sprinkler system as they are the most qualified. We did offer Mr. Hansen a refund of his inspection fee due to the confusion, however he went another route. It is also noted in the inspection agreement that we do not operate the sprinklers and is an industry standard. It is also unfortunate the wording Mr. Hansen uses, as he indicated to me that no damage was caused but a leak in the piping needed to be repaired.