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What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Unfortunately, this client's expectations were not in line with the limits of a visual inspection. The roof of this home is simply too high to access safely; this is a common limitation. The exterior and firebox of the chimney were inspected, but we cannot see most of the chimney interior; this is a limitation of every chimney we inspect.
This inspection was conducted during a heavy rainstorm; we simply cannot get on roof in the rain for obvious safety reasons. As per our everyday policy, we offered to return and inspect the roof at a later date but the client declined this service.