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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks for your feedback - it is appreciated. I left a message to discuss your concerns at your convenience. We did note in the report that we were unable to locate the GFCI and the hatch to the jacuzzi during the inspection. Sometimes they are hidden. We are sorry the two inspectors were unable to locate it but glad that it appears the seller was able to show/tell you its location and verify the GFCI protection. Had you asked us, we certainly would have returned to the home to verify its presence if you wanted us to.
Also, there was a glitch in the computer system with the company that provides the recall information, and the system did not provide the data in a timely manner. We had to resubmit the data entirely for it to work. This has never happened before - we apologize for the delay however. The Christmas holiday also added to the delay as their offices were closed when you notified us of the delay in results.
But, the recall check information is not usually used at all during the inspection objection process because the manufacturers provide free repairs or compensation for the issues with recalled appliances.
Sometimes when our enhanced tools and inspections don't find any hidden defects or major concerns, people regret spending the extra money. That hindsight is understandable, but that peace of mind should be worth it I hope. However, had we found a major hidden leak or overheating breaker and fire hazard as we commonly do, I am sure you might feel differently. Hindsight is difficult that way.
Anyway, we are sorry about the delay in your recall check and that we couldn't find the hatch for the GFCI reset. We appreciate the feedback.