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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mr. Sam Di Maggio,
Your comments took me by complete surprise. I recall you being with me when checking the fireplace. We ALL had a comment to make when I opened the damper and a lot of debris fell out. I stated in the report and to you that you should consult a certified chimney sweep to clean soot/creosote and inspect system to promote safe exhaust. I also noted in the report a significant amount of debris on the damper shelf. Cracking was noted in the fireplace and I suggested sealing all cracks with fireplace mortar to promote safe operation.
During our time in the home when I first got started, I remember you and your wife looking around the house taking some measurements as many home buyers do. However, we did meet up once I was finished with the outside. I explained everything very clearly and showed you all concerns even allowing you to see into the attic with me. We also went outside a second time together to look at the exterior components. During our second trip outside, we both looked at windows and the heat vents together followed by a second visit to the upstairs bathroom before leaving..
Customer satisfaction is very important to me and I look closely at all comments made to see how I can improve my service. I appreciate you taking the time to explain your concerns. If there is something you do not understand within the report, I will be glad to go through it again to answer any additional questions you may have or concerns you have.