2037 ratings.based on
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This client neglects to mention a couple of key points in his feedback. First, it was raining at the time of the inspection, which precludes the inspector from walking the roof. Second, the inspector conducted a roof-edge inspection despite the rain and uncovered enough damage that further evaluation by a qualified roofer was recommended as part of the inspection response. Third, despite several attempts to explain industry standard inspection limitations, the client refused to understand that we do not remove ceiling tiles during the inspection; for liability reasons, we cannot disassemble someone's home. These same limitations apply to stored items in closets - we do not remove personal possessions to search for a water shut-off. Finally, this client was rude and abusive to the inspector during the inspection, so it's unsurprising that he's willing to post another fallacious review to Angie's List. I wish we could please everyone, some people are just unreasonable.