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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank You for your survey commentary, there appears to be some obvious miscommunication or misunderstanding.. As you will recall, we met at the property and discussed numerous deficiencies and potentially costly repair items.I did informed you at that time that the heating system was not operational as it appeared that the thermostat was not functional ( not surprising in a home which has been vacant for a number of years) It is a reasonable assumption from a prospective purchaser that all systems would be operational prior to closing and I did in fact make the recommendation to you to have the vendor confirm that the system be operational prior to closing. I also suggested to you that you request the vendor ( through your realtor) to make any necessary repairs if needed at their expense. I certainly have no problem with returning to the property to test the system once the vendor has conducted any necessary repairs. Please feel free to contact my office at your convenience.
Gary Driscoll, RHI