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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I apologize for the miscommunication. Your agent had called on January 20 inquiring about availability to do a radon test. We did not have an inspector available in that area for the day of the inspection, but I was informed that you had requested to wait on the radon test until after the inspection was completed. I told her we would be headed to the airport for a conference on Thursday, January 26 and that it was possible for us to drop it on that date and have another inspector pick it up on Saturday. She said she would get back with me after the inspection. After the inspection was completed, I received another call where it was my understanding that we were waiting on the sewer lateral inspection and that I would hear back once it was completed. Since I had not heard back, we did not drop the machine on our way to the airport on Thursday. We received a call from your agent on January 28 and informed her that we had not dropped it because it was my understanding that we would hear from her after the sewer lateral. We then told her we would drop it on Monday upon our return. We did not have any machines in our car parked at the airport, so we purchased a machine from a local franchisee in Las Vegas and flew it back with us. We dropped the machine off at 2AM when we landed and subsequently picked it up the following Wednesday and delivered your results. Again, I apologize for the miscommunication and hope you will understand that we did everything within our power to rectify the situation.