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The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for taking time to fill out our survey. I have taken your comments and we are currently looking into your feedback in regards to pictures and comments and I want to thank you for telling us your feedback in regards to this. This is the first time of ever hearing about this request as the comments in the main report are right at the comment area and the inspection is cut down to rooms throughout the house and labeled and mechanical systems. So thank you for that feedback and we will look into your comment as something we should maybe focus on. In regards to confirming the inspection address. Your realtor Valerie confirmed with our office 2 times the address which was the address to your mother’s house which we did an inspection at after the original inspection of the house that your mother is moving into. I personally had the wind mitigation report completed for the new house and Valerie was sick at the time and confirmed the wrong address twice. Trust me this is something that I did not want to happen as, one-the wind mitigation report was already completed and the work was done. Secondly, our inspector went to the wrong house and did the work and no money was exchanged and third, he then had to go to the correct address to do the work when the work was already done. With all of this being said, I have to pay him for two inspections that he did not complete and lost revenue due to two inspection slots being filled with these two inspections. So thank you again for commenting however, our office fully confirmed the correct address and knew exactly everything about the Coral Springs address however it was confirmed to go back to your mother’s house to do a wind mitigation report.
I just wanted to reach out and thank you for responding and we appreciate every comment and wanted to follow up with you that the confusion on the booking side had nothing to do with our office.
Thank you and best of luck with everything.