Lady Hawkins' Community Leisure Centre
Park View
Kington
Herefordshire HR5 3AR
United Kingdom
  • Phone: http://www.haloleisure.org.uk/en/centres/herefords
  • Visit Website

Average rating: 7.9 out of 10 based on 60 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2017 — Rated 7 out of 10 by C.O. Lady Hawkins' Community Leisure Centre
What could we do to improve?

More aerobic/h.I
I.t classes, eg on a Friday night. After Tuesday there is only spinning until Saturday morning, and it is difficult to book spinning as it's often full.

Report a concern   May 16, 2017 — Rated 10 out of 10 by K.L. Lady Hawkins' Community Leisure Centre
What do you like about our services?

Friendly staff and timing of sessions

Report a concern   May 15, 2017 — Rated 9 out of 10 by Donna Jones Lady Hawkins' Community Leisure Centre
What do you like about our services?

The classes are excellent especially the spinning. Also the ease of booking online.

Report a concern   May 8, 2017 — Rated 8 out of 10 by S.O. Lady Hawkins' Community Leisure Centre
What could we do to improve?

Booking system is a little dysfunctional on occasion

Report a concern   April 14, 2017 — Rated 7 out of 10 by P.J.H. Lady Hawkins' Community Leisure Centre
What could we do to improve?

Some music or something upstairs

Report a concern   April 9, 2017 — Rated 10 out of 10 by C.S. Lady Hawkins' Community Leisure Centre
What do you like about our services?

I really enjoy the spin classes which I attend regularly. Steve is a great motivator and makes the class fun as well as getting a really good workout. The staff are always so welcoming, friendly and helpful. In particular Bev, Josh and Sonia have always gone the extra mile, going out of their way to help. They really make a great difference. Having the extra gym equipment upstairs is a really good idea especially in busy times. I hope the following comment will be viewed as a helpful suggestion as it's not a major problem but in busy times perhaps for the future an extra bench upstairs could be useful as there is only one bench in the gym downstairs. I know there is the step upstairs but I use the downstairs bench with the backrest up which you can't do with a step. You provide a great variety of classes and if I had the time I would attend more classes. You provide great value for money.

Response from Lady Hawkins' Community Leisure Centre:

Thank-you for your Kind response.
Altough we are a small site, we take pride in all services that we deliver to our customers ....

Report a concern   April 5, 2017 — Rated 7 out of 10 by J.H. Lady Hawkins' Community Leisure Centre
What could we do to improve?

More classes (only one Zumba Class), classes only available on a Monday and Tuesday, unless you want to spin .....but then you can't get booked in for that either.. Better sound system for instructor.

Report a concern   March 29, 2017 — Rated 9 out of 10 by L.C. Lady Hawkins' Community Leisure Centre
What do you like about our services?

More classes would be good eg combat or grit

Report a concern   March 17, 2017 — Rated 7 out of 10 by T.B. Lady Hawkins' Community Leisure Centre
What could we do to improve?

Have disposable wet wipes preferably anti bacterial.

Report a concern   March 14, 2017 — Rated 10 out of 10 by S.W. Lady Hawkins' Community Leisure Centre
What do you like about our services?

Friendly staff

Response from Lady Hawkins' Community Leisure Centre:

Thank-you for your response and hope that we continue to provide you with a good customer service

Report a concern   March 12, 2017 — Rated 5 out of 10 by A.W. Lady Hawkins' Community Leisure Centre
How did we disappoint you and what can we do to make things right?

1. We play racket sports once a week and would like to play more and it would be nice to have the opportunity to get some sort of money saving thing going on. For example I think £15 a month the for the gym and classes is good value for money but it would be nice to have gym and racket sports as an option as well for those people, like ourselves, that don't want to use the classes.
2. The changing facilities aren't really good enough, two showers/changing rooms when there are 4 of us playing badminton and then gym users as well.

Report a concern   March 9, 2017 — Rated 10 out of 10 by L.S. Lady Hawkins' Community Leisure Centre
What do you like about our services?

Friendly instructors and staff.

Response from Lady Hawkins' Community Leisure Centre:

Thank-you for your response and weare pleased that you are happy with our instructors and that the staff make you feel welcome.

Report a concern   March 7, 2017 — Rated 9 out of 10 by R.H. Lady Hawkins' Community Leisure Centre
What do you like about our services?

Convenient, good quality provision & good value

Report a concern   March 3, 2017 — Rated 10 out of 10 by D.B. Lady Hawkins' Community Leisure Centre
What do you like about our services?

Price, Value for money.

Report a concern   March 3, 2017 — Rated 10 out of 10 by T.B. Lady Hawkins' Community Leisure Centre
What do you like about our services?

very friendly bunch,good service too.

Response from Lady Hawkins' Community Leisure Centre:

Thank-you for your kind words....

Report a concern   February 21, 2017 — Rated 9 out of 10 by K.R. Lady Hawkins' Community Leisure Centre
What do you like about our services?

It's always quiet and the staff are always so friendly and there to help if needed.

Response from Lady Hawkins' Community Leisure Centre:

Thank-you for your response, we always endeavour to provide a good advise to all our customers.

Report a concern   February 16, 2017 — Rated 0 out of 10 by S.G. Lady Hawkins' Community Leisure Centre
How did we disappoint you and what can we do to make things right?

Staff were very friendly and helpful. However facilities really let it down compared to Ross, an both Hereford gyms.

Report a concern   February 15, 2017 — Rated 7 out of 10 by J.C. Lady Hawkins' Community Leisure Centre
What could we do to improve?

There is a real lack of classes available on a Wednesday or Thursday night other than spinning, which tends to book up.

Response from Lady Hawkins' Community Leisure Centre:

Thank-you for your comment....We are currently looking at bringing new classes to our site which may or may not fall on a wednesday or Thursday night..
On a brighter note we have a new class on a Saturday morning @ 10am called H.I.T. which you may enjoy.

Regards

Report a concern   February 7, 2017 — Rated 9 out of 10 by T.E. Lady Hawkins' Community Leisure Centre
What do you like about our services?

Accessibility

Report a concern   February 2, 2017 — Rated 8 out of 10 by V.P. Lady Hawkins' Community Leisure Centre
What could we do to improve?

a few more different classes - and open on Sundays would be good.


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