Maid Brigade
QUALITY ASSURANCE CENTER 4813-A Eisenhower Avenue
Alexandria
VA 22304
United States
  • Phone: 800-515-6243

Customer Testimonials

Report a concern   June 22, 2014 — Rated 10 out of 10 by T.J. Maid Brigade
What do you like about our company?

dependable

Report a concern   March 11, 2014 — Rated 10 out of 10 by G.H. Maid Brigade
What do you like about our company?

The teams are thorough, consistent and expert in their job.

Report a concern   October 27, 2013 — Rated 10 out of 10 by K.G. Maid Brigade
What do you like about our company?

The office staff have always been very professional and accomodating. The cleaning staff are typically very good, periodically the impression of their being rushed has been evident in how things are left, especially when they show up at 4:30 or so. Overall, I enjoy coming home to a clean house.

Report a concern   October 9, 2013 — Rated 10 out of 10 by L.J. Maid Brigade
What do you like about our company?

The maids are friendly and professional. I love the service and would us it all the time if I was not furloung by the government.

Report a concern   September 29, 2013 — Rated 10 out of 10 by M.H. Maid Brigade
What do you like about our company?

You do a really wonderful job!

Report a concern   September 27, 2013 — Rated 9 out of 10 by Margaret Hynes Maid Brigade
What do you like about our company?

Your crew is very pleasant to have around. I feel very comfortable with them in my house and they always do a very good job.

Report a concern   September 27, 2013 — Rated 9 out of 10 by S.J. Maid Brigade
What do you like about our company?

The women who clean our house are very professional and do an excellent job...with a smile. They are thorough and careful and I would be lost without their assistance. I can't recommend them and Maid Brigade highly enough.

Report a concern   September 26, 2013 — Rated 10 out of 10 by N.G. Maid Brigade
What do you like about our company?

They are reliable. The management is quite responsive if there are any problems. The team does a good job. I love having a clean house.

Report a concern   September 25, 2013 — Rated 10 out of 10 by D.H. Maid Brigade
What do you like about our company?

That you respond when problems come up.

Report a concern   September 25, 2013 — Rated 10 out of 10 by J.F. Maid Brigade
What do you like about our company?

The attention to detail and professional service of the maids.

Report a concern   September 25, 2013 — Rated 9 out of 10 by C.F. Maid Brigade
What do you like about our company?

The service from the main office when they call to let me know the team in on their way to my house. It's the best time for me to share any specific requests that is then relayed to the team.

Report a concern   September 25, 2013 — Rated 10 out of 10 by S.H. Maid Brigade
What do you like about our company?

reliability, responsiveness, trustworthiness, professionalism

Report a concern   September 25, 2013 — Rated 9 out of 10 by D.J. Maid Brigade
What do you like about our company?

Very reliable, thorough cleaning, working with you is very easy and you are responsive to phone calls with any requests.

Report a concern   September 25, 2013 — Rated 9 out of 10 by K.H. Maid Brigade
What do you like about our company?

Prompt and courteous and does a good job!

Report a concern   September 25, 2013 — Rated 10 out of 10 by Holly Franz Maid Brigade
What do you like about our company?

Responsiveness of folks on the phone, kindness of folks in the house

Report a concern   September 25, 2013 — Rated 10 out of 10 by J.H. Maid Brigade
What do you like about our company?

Dependable. They have never missed in an appointment in over 20 years. They always deliver the best service. I love the Maid Brigade.

Report a concern   September 24, 2013 — Rated 10 out of 10 by Sarah Curtin Maid Brigade
What do you like about our company?

I like Maid Brigade for several reasons:

1. Maid Brigade cleans my ENTIRE home every time. Many (maybe most?) cleaning companies use a "zone" method in which they claim to clean the entire home while "focusing" on a different particular area each time (i.e., bathrooms, kitchen, bedrooms). I had 2 different companies in the past who used this method, and I was not satisfied with the cleaning. One of the reasons I chose Maid Brigade is because I was assured that everything would get cleaned from top to bottom, and this is exactly what happens every time Maid Brigade comes to our home.

2. Maid Brigade is the only company that agreed to fit our schedule and come every 3 weeks. All other companies insisted on either every 2 weeks or every 4 weeks. (I'm guessing that made their scheduling easier because 2 and 4 fit into a month; however, it should be about satisfying the customer--not about making it easier on the company.)

3. I have A LOT of decorative items that I have placed in positions that are esthetically pleasing to me. Maid Brigade did an initial, free walk-through with my actual cleaning crew so that I could show them EXACTLY what I wanted. I explained that previous cleaning companies had left my decorations out of place; one even gathered all my floor vases into one area of the room and left them there--not even remotely trying to leave them or put them back in place. (Again, I'm guessing that this was for their ease and speed; gather them in and dust all at once. Hwever, again, it should be about pleasing the customer rather than about making it easy for the company.) My crew showed me how they would carefully hold up each item, dust under it, and then set it right back down in place. In the past with other companies, I had to spend hours practically re-decorating my home, putting everything back in place. (With one previous company, I finally took pictures of all my rooms so that I could put things back more quickly instead of remembering where everything had been.) With Maid Brigade, I know I can come home to a clean house that I can just ENJOY rather than having extra work to do by putting everything back in place. Even though the items look as though they haven't been moved, I can easily tell that they are clean just by looking at them. Also, as a teacher, I'm home in the summer and have been in my home when my crew comes; I have actually witnessed their picking up, dusting, and repositioning items.

4. Finally, Maid Brigade is "green certified." They only use environmentally-safe products (which they provide, unlike some companies I've had before that required ME to provide the cleaning products!). I know my husband, I, and our cat are all safe in our home and are not being exposed to potentially toxic chemicals.

MAID BRIGADE IS THE BEST!!!!!

Report a concern   September 21, 2013 — Rated 10 out of 10 by J.F. Maid Brigade
What do you like about our company?

Green Cleaning and a quality clean

Report a concern   September 20, 2013 — Rated 9 out of 10 by Melanie Dunn Chadwick Maid Brigade
What do you like about our company?

My work schedule changes fairly often so I have called to reschedule quite a few times. The fact that you accomodate my rescheduling requests so easily is 1 thing I really like...the fact that every time I reschedule, your staff are unfailingly friendly and helpful is appreciated even more--I never get the feeling that my changes are annoying. Your customer service is excellent! I also very much appreciate the fact that there is a reminder call a few days before.

Report a concern   September 20, 2013 — Rated 10 out of 10 by L.H. Maid Brigade
What do you like about our company?

They do a great job and I don't feel like I have to do a lot of picking up before they come - they work around, and neaten up, my clutter!


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