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What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I would like to thank you for your positive email regarding your son getting into his swimming lessons this week with the help of our lifeguard Rachel Goss.
Quite often it is easy for people to write negatives comments and they don't tend to pass on the positives. I am really pleased that you have made us aware of your sons situation last night and how helpful Rachel was helping your son Toby get into his lesson.
Rachel has clearly gone above and beyond her job role in this situation and has shown she lives the Halos values of Professionalism, Passion and Respect.
I am glad your son did get in the water and hope it has given him the confidence to return next week and do the same.
Thank you once again for your kind comments which I will be making Rachel and senior management aware.