Ynysawdre Swimming Pool
Heol-yr-Ysgol
Tondu
WALES CF32 9ET
United Kingdom

Average rating: 8.3 out of 10 based on 264 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 2, 2016 — Rated 10 out of 10 by J.A. Ynysawdre Swimming Pool
What do you like about our services?

Close to where I live. Excellent facility, friendly staff.

Report a concern   December 1, 2016 — Rated 8 out of 10 by M.S. Ynysawdre Swimming Pool
What could we do to improve?

Very happy with facilities at Ynysawdre. Staff are good.

Report a concern   November 30, 2016 — Rated 10 out of 10 by L.B. Ynysawdre Swimming Pool
What do you like about our services?

Friendly, prompt and polite.

Report a concern   November 30, 2016 — Rated 10 out of 10 by Gail Evans Ynysawdre Swimming Pool
What do you like about our services?

Clean facilities, very friendly and helpful staff. I have numerous illnesses and the lifeguards are always very attentive to me, making sure that I'm ok whilst swimming. I look forward to going.

Report a concern   November 30, 2016 — Rated 10 out of 10 by S.P.M.C. Ynysawdre Swimming Pool
What do you like about our services?

friendly staff, good classes, good choice of equipment and a clean training environment :)

Report a concern   November 27, 2016 — Rated 10 out of 10 by A.L. Ynysawdre Swimming Pool
What do you like about our services?

The staff on reception are always welcoming. The atmosphere is relaxed. Changing area is always clean and the toilets are spotless. Well done to all who work there 👌🏻👍🏻

Report a concern   November 26, 2016 — Rated 10 out of 10 by T.B. Ynysawdre Swimming Pool
What do you like about our services?

Pleasant staff , lean premises.

Report a concern   November 25, 2016 — Rated 9 out of 10 by M.J. Ynysawdre Swimming Pool
What do you like about our services?

Lovely pool and gym. Pity the upstairs changing rooms are inadequate

Report a concern   November 24, 2016 — Rated 10 out of 10 by Julie Davies Ynysawdre Swimming Pool
What do you like about our services?

My favourite class is body combat.Debbie takes the class and she is a fantastic teacher.
I've been coming for nearly three years and it really has shaped me.
The girls on reception are always friendly and really helpful.

Report a concern   November 24, 2016 — Rated 8 out of 10 by J.S. Ynysawdre Swimming Pool
What could we do to improve?

One think I find annoying is when swimmers using the fast lanes stop at the top for a chat. This gets in the way of serious swimmers, like me, who use the pool in the morning. Swimmers who stop should be told by staff that they should move to the other lanes if they want to chat.

Report a concern   November 23, 2016 — Rated 10 out of 10 by Gavin Ronan Ynysawdre Swimming Pool
What do you like about our services?

My son Toby Ronan attends swimming lessons every Wednesday 5pm.
Unfortunately since he has moved to his new class he has become nervous and scared to go into the pool. Tonight was nearly the third week he would not go in the pool. But thankfully Rachel Goss the life guard stepped in and hit him to go in. My partner and I nearly made a decision to stop bringing him as it was upsetting him and if not for your employee we would have probably cancelled his lessons. Please thank her so much for going out of her way to help, my son spoke about her and his lesson all night so fingers crossed he will be ok next week. I took to social media to thank her tonight but would also want acknowledgement from her management that you too know how great she is.
Kindest regards
Gavin Ronan

Response from Ynysawdre Swimming Pool:

I would like to thank you for your positive email regarding your son getting into his swimming lessons this week with the help of our lifeguard Rachel Goss.
Quite often it is easy for people to write negatives comments and they don't tend to pass on the positives. I am really pleased that you have made us aware of your sons situation last night and how helpful Rachel was helping your son Toby get into his lesson.
Rachel has clearly gone above and beyond her job role in this situation and has shown she lives the Halos values of Professionalism, Passion and Respect.
I am glad your son did get in the water and hope it has given him the confidence to return next week and do the same.

Thank you once again for your kind comments which I will be making Rachel and senior management aware.

Report a concern   November 21, 2016 — Rated 5 out of 10 by R.C. Ynysawdre Swimming Pool
How did we disappoint you and what can we do to make things right?

The changing rooms are poorly maintained.
Pegs are missing for months.
Also the men's shower drains stink.
There is often no soap in the dispensers but this has improved lately.

Report a concern   November 21, 2016 — Rated 5 out of 10 by M.T.F. Ynysawdre Swimming Pool
How did we disappoint you and what can we do to make things right?

not being informed of cancelled classes , and classes being cancelled

Report a concern   November 21, 2016 — Rated 10 out of 10 by Lee Motley Ynysawdre Swimming Pool
What do you like about our services?

It's clean, organised and lanes in pool is wide

Report a concern   November 20, 2016 — Rated 6 out of 10 by Z.E. Ynysawdre Swimming Pool
How did we disappoint you and what can we do to make things right?

Staff are not always friendly/welcoming,they have a conversation while serving customers. Also the swimming lesson classses have to many children in so the children don't get the full benefit from the lessons.

Report a concern   November 19, 2016 — Rated 7 out of 10 by R.P.H. Ynysawdre Swimming Pool
What could we do to improve?

Make it cheaper if for people who only use the gym. Not once have i used to pool.or any other service in 5 years

Report a concern   November 17, 2016 — Rated 9 out of 10 by C.W. Ynysawdre Swimming Pool
What do you like about our services?

Friendly staff. Clean, warm showering and changing facilities. However the hot drinks machine was not dispensing drinks even though I was informed that the engineer had just left after repairing it! My drinks money was refunded with an apology, but i was disappointed not to be able to see round off my visit with a warm drink.

Report a concern   November 16, 2016 — Rated 10 out of 10 by D.O.J. Ynysawdre Swimming Pool
What do you like about our services?

Great

Report a concern   November 16, 2016 — Rated 10 out of 10 by R.M.N. Ynysawdre Swimming Pool
What do you like about our services?

Exellent pool

Report a concern   November 13, 2016 — Rated 10 out of 10 by B.C. Ynysawdre Swimming Pool
What do you like about our services?

Staff friendly- clean facilities


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