Ynysawdre Swimming Pool
Heol-yr-Ysgol
Tondu
WALES CF32 9ET
United Kingdom

Average rating: 8.4 out of 10 based on 399 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 28, 2017 — Rated 10 out of 10 by J.P. Ynysawdre Swimming Pool
What do you like about our services?

Very friendly

Report a concern   June 27, 2017 — Rated 10 out of 10 by A.W. Ynysawdre Swimming Pool
What do you like about our services?

I was really impressed with the pool and overal facilities and service. I plan to use the facilities again this week.

Report a concern   June 24, 2017 — Rated 7 out of 10 by D.L. Ynysawdre Swimming Pool
What could we do to improve?

Free WiFi for customers paying by direct debit

Report a concern   June 24, 2017 — Rated 10 out of 10 by P.R. Ynysawdre Swimming Pool
What do you like about our services?

staff

Report a concern   June 23, 2017 — Rated 4 out of 10 by D.G. Ynysawdre Swimming Pool
How did we disappoint you and what can we do to make things right?

dirty toilets

Report a concern   June 23, 2017 — Rated 5 out of 10 by A.W. Ynysawdre Swimming Pool
How did we disappoint you and what can we do to make things right?

Lane swimming on the weekend only has three large lanes. It just turns into a free for all with lots of people and a large range of swimming ability and speed. Dont be lazy and put some more lanes in for lane swimming

Report a concern   June 20, 2017 — Rated 10 out of 10 by M.A.M. Ynysawdre Swimming Pool
What do you like about our services?

the pool is great

Report a concern   June 19, 2017 — Rated 9 out of 10 by D.M. Ynysawdre Swimming Pool
What do you like about our services?

Plenty of variety and the place is always clean.

Report a concern   June 16, 2017 — Rated 7 out of 10 by D.P. Ynysawdre Swimming Pool
What could we do to improve?

The pool could be a bit warmer

Report a concern   June 16, 2017 — Rated 10 out of 10 by J.P. Ynysawdre Swimming Pool
What do you like about our services?

friendly staff and very clean pool and surrounding areas.

Report a concern   June 16, 2017 — Rated 10 out of 10 by N.W. Ynysawdre Swimming Pool
What do you like about our services?

Very helpful+friendly staff.great times for swimming, classes,opening hours.lovely atmosphere in the environment whilst training-great place for all round exercise. Very happy customer.

Report a concern   June 16, 2017 — Rated 5 out of 10 by A.W. Ynysawdre Swimming Pool
How did we disappoint you and what can we do to make things right?

I am disabled havung had spinal surgery and in a numbee of occasions have not been able to park near to the entrance. The car parj is emoty but people use the disabled parking. I am paying for swimming lessons but just drive back hime again. Management say nothing can be done as it is not a fee paying carpark. A refund for the classes I have not been able to attend for this reason would be a welcome gesture.

Report a concern   June 15, 2017 — Rated 10 out of 10 by P.E. Ynysawdre Swimming Pool
What do you like about our services?

clean, friendly helpful staff

Report a concern   June 15, 2017 — Rated 8 out of 10 by S.D.R. Ynysawdre Swimming Pool
What could we do to improve?

Attendants are often seen cleaning open areas showers etc but how often are INSIDE changing cubicles cleaned there are often suspicious marks which are left for several weeks.

Report a concern   June 14, 2017 — Rated 9 out of 10 by T.K. Ynysawdre Swimming Pool
What do you like about our services?

The friendliness

Report a concern   June 13, 2017 — Rated 9 out of 10 by R.T. Ynysawdre Swimming Pool
What do you like about our services?

The gym has plenty of equipment, good variety of classes are offered and staff are helpful and friendly.

Report a concern   June 13, 2017 — Rated 10 out of 10 by J.R. Ynysawdre Swimming Pool
What do you like about our services?

On week 3 of lessons my little boy is extremely nervous both instructors have been excellent with him

Response from Ynysawdre Swimming Pool:

Thank you for the feedback regarding your son's swimming lessons, I'm glad he's enjoying the lessons and I will pass your comments onto the instructors concerned.

Report a concern   June 13, 2017 — Rated 9 out of 10 by S.J.R. Ynysawdre Swimming Pool
What do you like about our services?

Efficient, clean facilities. Well maintained. The swimming instructor is excellent and I would highly recommend Lloyd as an instructor to anyone looking to get their children into lessons.

Response from Ynysawdre Swimming Pool:

Thank you for your recent feedback regarding your daughter's swimming lessons, I will pass your comments back to her instructor Lloyd.

Report a concern   June 13, 2017 — Rated 10 out of 10 by I.J. Ynysawdre Swimming Pool
What do you like about our services?

Good clean pool, but would like more feedback with the swimming lessons. Where is she with her accessment?

Report a concern   June 12, 2017 — Rated 8 out of 10 by M.C. Ynysawdre Swimming Pool
What could we do to improve?

Allowing people to pay for a session before the start time of the session thus avoiding people having to queue at the start of a session time.


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