Pyle Swimming Pool
Marshfield Avenue
Pyle
WALES CF33 6RP
United Kingdom

Average rating: 7.4 out of 10 based on 258 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 19, 2017 — Rated 10 out of 10 by V.S.L. Pyle Swimming Pool
What do you like about our services?

How clean the changing rooms are

Report a concern   July 18, 2017 — Rated 6 out of 10 by D.D.C. Pyle Swimming Pool
How did we disappoint you and what can we do to make things right?

Far too many children in early learning swimming lessons. My son was in a group of 10 children in a half of a width section... Not even enough room to stand side by side - never mind actually swim! And not enough room to demonstrate any swimming capability before bumping into other children at other side of roped half width! lessons work out at 30 mins divided by 10 children = 3 mins per child!
Excellent swim instructors though.

Report a concern   July 18, 2017 — Rated 5 out of 10 by A.C. Pyle Swimming Pool
How did we disappoint you and what can we do to make things right?

I found the price of using the extra facilities a bit steep for what they are. I am also shocked to find that the fitness classes are more expensive than the price of the extra facilities. In this day and age, I can't believe that it costs more to try and keep fit, than it does to lay about in a small sauna, jacuzzi or steam room.

Report a concern   July 18, 2017 — Rated 10 out of 10 by C.D. Pyle Swimming Pool
What do you like about our services?

Friendly staff, they are also very observant and make sure the kids are safe and check behaviour of the more boisterous youngsters, making sure the younger kids are safe.

Report a concern   July 14, 2017 — Rated 10 out of 10 by A.C. Pyle Swimming Pool
What do you like about our services?

Steam room + Jacuzzi and a clean swimming pool .Staff on the Reception are very friendly and helpful

Report a concern   July 12, 2017 — Rated 10 out of 10 by N.D. Pyle Swimming Pool
What do you like about our services?

Customer Sevice

Report a concern   July 11, 2017 — Rated 4 out of 10 by R.A. Pyle Swimming Pool
How did we disappoint you and what can we do to make things right?

give us some new gym equipment, or at least fix machines in 3 working days not 60+.

Report a concern   July 11, 2017 — Rated 10 out of 10 by S.J. Pyle Swimming Pool
What do you like about our services?

It's clean and tidy. Staff are friendly and helpful

Report a concern   July 11, 2017 — Rated 0 out of 10 by D.R. Pyle Swimming Pool
How did we disappoint you and what can we do to make things right?

I attended lane swimming on Friday 7th July.

As usual in Pyle pool there are people holding everyone up in the fast lane, and also there were a group of 6 people lined up along the wall just talking, and 3 people hanging onto the far wall, again not swimming, just talking.
I mentioned this to the lifeguard, who said he'd take my comments on board but did nothing about it.
This is a very common issue in your pool which your staff do nothing about.

Report a concern   July 10, 2017 — Rated 10 out of 10 by L.B.J. Pyle Swimming Pool
What do you like about our services?

I would like to say a HUGE thank you to all staff working in Pyle Swimming Pool for their kindness ans support while doing the 'Swim the Channel' Challenge!! Using the pool five days a week opened my eyes to how hard the staff work there on their differing shifts. When showering I could hear how patient and caring they were with children from local schools and in the after-school swimming lessons as well.
I think the staff here are a great team! They are friendly and welcoming and I am proud to have completed this challenge in this particular Bridgend County swimming pool!
I am now a member - thank you all!!! xx

Response from Pyle Swimming Pool:

Hi Lynne,
Thank you for your positive comments about the staff at Pyle. It is great to see that you have achieved some personal goals but also getting to know the staff at Pyle and see what they do to support yourself and all users. Feedback is valuable to us to let us know how we are doing and how to improve. Your comments will be taken back to the staff and will be shared with Management to show what positive impact they have had.
Kind regards

Report a concern   July 8, 2017 — Rated 10 out of 10 by A.C. Pyle Swimming Pool
What do you like about our services?

Provides a good class. Exactly what I was looking for

Report a concern   July 7, 2017 — Rated 10 out of 10 by S.J.E.G. Pyle Swimming Pool
What do you like about our services?

How helpful the staff are and very friendly

Report a concern   July 3, 2017 — Rated 0 out of 10 by C.E.L. Pyle Swimming Pool
How did we disappoint you and what can we do to make things right?

Staff not very helpful they do not encourage young kids who do lane swimming in public session my son has now moved to different pool changing rooms out dated and showers dribble out if all 4 on the same time staff don't police the lane in the pool well
Thanks Craig

Report a concern   June 27, 2017 — Rated 7 out of 10 by C.P. Pyle Swimming Pool
What could we do to improve?

Upgrade toilets , changing rooms + more girls showers , air conditioning upstairs

Report a concern   June 24, 2017 — Rated 9 out of 10 by A.C. Pyle Swimming Pool
What do you like about our services?

The jacuzzi

Report a concern   June 23, 2017 — Rated 0 out of 10 by S.L.J. Pyle Swimming Pool
How did we disappoint you and what can we do to make things right?

The shallow end of the pool was sectioned off for lessons so our 5 year old was unable to stand in the pool as it was too deep we then put her arm bands on and went towards the other end to be told non swimmers were not allowed past this point so the pool was full in a very small section wile the deep end was almost empty altho she can't swim very well herself she had arm bands on and was with 2 adults

Report a concern   June 23, 2017 — Rated 3 out of 10 by S.C. Pyle Swimming Pool
How did we disappoint you and what can we do to make things right?

Very dated and in need of an upgrade

Report a concern   June 14, 2017 — Rated 8 out of 10 by V.S. Pyle Swimming Pool
What could we do to improve?

I find the water very cold most of the time! Brrrr! A sign on door leading to the pool area, would stop people walking through the shower area,๐Ÿ˜Œ Clothes hooks in cubicles too please.The staff are fabulous,don't change any of them๐Ÿ˜Œ

Report a concern   June 14, 2017 — Rated 5 out of 10 by K.E. Pyle Swimming Pool
How did we disappoint you and what can we do to make things right?

Hi the pool side and spa is great but the kit in the gym is past its sell by date, the exercise bike has been down for a month and no sign of it beaning repaired all of us who use the gym are living in hope that we will see new kit!!!!
cheers
ken

Report a concern   June 13, 2017 — Rated 7 out of 10 by S.P. Pyle Swimming Pool
What could we do to improve?

The gym equipment needs to be updated. The staff were friendly and approachable, quite refreshing compared to the reception staff based at Bridgend Life Centre- thank you Pyle!


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