Pencoed Swimming Pool
Felindre Road
Pencoed
WALES CF35 5PB
United Kingdom

Average rating: 8.0 out of 10 based on 365 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 16, 2017 — Rated 0 out of 10 by L.H. Pencoed Swimming Pool
How did we disappoint you and what can we do to make things right?

The air conditioning in the gym is too cold.

Report a concern   November 14, 2017 — Rated 6 out of 10 by B.G.D. Pencoed Swimming Pool
How did we disappoint you and what can we do to make things right?

Swimming pool and pool area was really dirty

Report a concern   November 13, 2017 — Rated 7 out of 10 by A.M.A. Pencoed Swimming Pool
What could we do to improve?

you did not have tokens for the chanhing lockers

Report a concern   November 11, 2017 — Rated 8 out of 10 by J.M.A. Pencoed Swimming Pool
What could we do to improve?

Extend to include a studio to hold classes that will take more than ten people.

Report a concern   November 9, 2017 — Rated 9 out of 10 by L.C. Pencoed Swimming Pool
What do you like about our services?

Great facility.

Report a concern   November 1, 2017 — Rated 8 out of 10 by V.J. Pencoed Swimming Pool
What could we do to improve?

The changing rooms need updating. Particularly lockers that take legal currency.
The pool in itself is fine. I prefer pencoed to ynysawdre for lane swimming as the lanes are wider.

Response from Pencoed Swimming Pool:

Hi Victoria

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback. The changing rooms are an area that we are looking at improving as we do also feel that they are outdated, however our staff strive to maintain the changing rooms and keep them in the best possible condition.

Thanks

Report a concern   October 31, 2017 — Rated 8 out of 10 by J.W. Pencoed Swimming Pool
What could we do to improve?

Slight problem with direct debit set up but was handled well and discount given.

Response from Pencoed Swimming Pool:

Hi Jon

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback. Apologies for any inconvenience caused by the issues with your direct debit and I'm glad it was all sorted for you.

Thanks again for your feedback.

Report a concern   October 30, 2017 — Rated 10 out of 10 by J.D. Pencoed Swimming Pool
What do you like about our services?

Nice friendly helpful staff. Clean facilities. Told what a halo card entailed for each price and let to decide which I wanted, no pressure.

Response from Pencoed Swimming Pool:

Hi Joanna

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback. Thank you for the lovely comment regarding our staff we strive to maintain high services for our customers and I hope that you will find our services more than satisfactory for the foreseeable future.

Thanks again.

Report a concern   October 29, 2017 — Rated 9 out of 10 by A.C. Pencoed Swimming Pool
What do you like about our services?

Easy parking, availability of public sessions, good staff

Response from Pencoed Swimming Pool:

Hi Andrew

Thank you for taking the time provide Pencoed Swimming Pool with some feedback. Thank you for the comment regarding staff we pride ourselves on providing a quality service for our customers, so your feedback on that is really appreciated. We will strive to continue to provide excellent services for customers.

Thanks.

Report a concern   October 27, 2017 — Rated 10 out of 10 by D.S. Pencoed Swimming Pool
What do you like about our services?

Happy friendly staff

Response from Pencoed Swimming Pool:

Hi David

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback. Thank you for the lovely comment regarding staff, we pride ourselves on providing an excellent service for our customers.

Thanks

Report a concern   October 24, 2017 — Rated 7 out of 10 by T.D. Pencoed Swimming Pool
What could we do to improve?

Better hygiene, bigger gym, hairdryers

Report a concern   October 21, 2017 — Rated 10 out of 10 by M.J.H. Pencoed Swimming Pool
What do you like about our services?

Swimming instructor gave me advice during public swimming.

Response from Pencoed Swimming Pool:

Hi Matthew

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we are always looking to improve our services to our customers so your feedback is really appreciated. Our instructors are always willing to help and I hope the advice was helpful.

Thanks.

Report a concern   October 20, 2017 — Rated 8 out of 10 by S.W. Pencoed Swimming Pool
What could we do to improve?

It seems to be the poor relation of Bridgend. Needs a clean up. Also the lockers only take the old one pound coins ?? How is that going to work when they are no longer around. This place would be used a lot more with a little tlc.

Response from Pencoed Swimming Pool:

Hi Sandra

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback. We have ordered locker tokens which can be used as we will not be changing the lockers in the foreseeable future. We are due gym refurbishment at the end of November, but we are hoping for further refurbishments as the changing rooms are something that we are looking at improving.

Thank you again for taking the time.

Regards.

Report a concern   October 20, 2017 — Rated 10 out of 10 by T.M.M. Pencoed Swimming Pool
What do you like about our services?

Friendly welcome, clean facilities, changing cubicles with curtains.

Response from Pencoed Swimming Pool:

Hi Tricia

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback. Thank you for the lovely rating of 10 out of 10, we really appreciate your comments. We pride ourselves on being a clean, safe and friendly environment for our customers. I shall pass on your comments in our next staff meeting and I hope we can continue to keep our standards up.

Thanks.

Report a concern   October 18, 2017 — Rated 7 out of 10 by J.B. Pencoed Swimming Pool
What could we do to improve?

Changing rooms need updating as they are very tired looking. Men’s need a private shower cubical and loads of lockers are out of order.
Bigger gym

Report a concern   October 13, 2017 — Rated 9 out of 10 by J.P. Pencoed Swimming Pool
What do you like about our services?

I enjoy the "Low Aqua" and "Aquafit" courses provided

Report a concern   October 13, 2017 — Rated 7 out of 10 by K.M.J. Pencoed Swimming Pool
What could we do to improve?

The changing get rooms need to be updated and the pool is too warm

Report a concern   October 12, 2017 — Rated 10 out of 10 by K.R. Pencoed Swimming Pool
What do you like about our services?

I like the friendly atmosphere and staff and it is very convenient for me to access.

Response from Pencoed Swimming Pool:

Hi Karin

Thank you for taking the time to provide Pencoed Swimming Pool with some feedback, we really appreciate the feedback. Thank you for the lovely comment regarding the staff they will be very pleased to hear and we will continue keep our standards high for our customers.

Thanks

Report a concern   October 12, 2017 — Rated 6 out of 10 by M.J. Pencoed Swimming Pool
How did we disappoint you and what can we do to make things right?

Staffing problems,quite often doesn't open on time.

Report a concern   October 12, 2017 — Rated 10 out of 10 by P.B. Pencoed Swimming Pool
What do you like about our services?

Very friendly staff, clean environment.

Response from Pencoed Swimming Pool:

Hi Phil

Thank you for taking the time to provide Pencoed Swimming Pool with a lovely rating, if possible please could you provide some extra detail as to why you rated us a 10 out of 10? This can help us continue to provide excellent services for our customers. The staff will appreciate your comments.

Thank


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