Pencoed Swimming Pool
Felindre Road
Pencoed
WALES CF35 5PB
United Kingdom

Average rating: 8.1 out of 10 based on 347 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 15, 2017 — Rated 4 out of 10 by B.M. Pencoed Swimming Pool
How did we disappoint you and what can we do to make things right?

Prices were put up by 20% from £54.16 / hr to £65 per hour in April without warning or consultation. This is a massive & disproportionate increase versus RPI that has left our club running at a loss, using up vital club funds, and has resulted in us having to find 9 new members in order to cover increased costs (we still have 7 more to find! this is a lot for a club with only 30 members). We are told the price increase is due to increased staffing costs, yet for our sessions staffing levels actually drop from 4 staff members to 2 staff members from 8:30pm, versus pool party sessions & earlier clubs that have all 4 staff members on site ! You also end our sessions at 9:55pm despite us booking till 10pm, due to the present pool manager insisting on it, yet prior to this pool manager working at Pencoed were were always allowed to stay using the pool until 10pm. If allowed to stay in in the pool until 10pm, we WOULD clear the building by 10:15 or 10:20pm if requested. So we do not understand why we are not allowed to use our entire pool booking time and just be asked to leave the building by a certain time - we WOULD comply, so we do not understand why we are made to leave the pool before our booking ends. We are a reliable club, and would prefer to be treated like a valued customer and be given the opportunity to demonstrate that we can use our full pool booking time (until 10pm), and still leave the building in time for when staff are due to finish their Shifts. We also feel some hourly discount to reflect our reliability/consistency with booking would be fair, versus other clubs that cancel bookings frequently. We would be happy with a contract in which we guaranteed (or even paid up front) our bookings for the year ahead, in return for some discount to reflect our consistency/reliability with booking.

Report a concern   September 15, 2017 — Rated 4 out of 10 by M.T.F. Pencoed Swimming Pool
How did we disappoint you and what can we do to make things right?

Quite dirty and saunas falling apart

Report a concern   September 15, 2017 — Rated 10 out of 10 by T.B. Pencoed Swimming Pool
What do you like about our services?

Great staff very friendly and helpful, opening times are great for all groups whether you work or not.

The return of Sam Jones after a secondment in Pyle brought a smile to us all, she has a great personality and engages with all the members in a manner which is professional and also personal, a talented person who will go far.

Response from Pencoed Swimming Pool:

Hi Teg

Thank you for taking he time to provide Pencoed Swimming Pool with some lovely feedback. Sam will be very pleased to hear your comments, she is a valued member of staff.

Thanks

Report a concern   September 15, 2017 — Rated 7 out of 10 by H.C. Pencoed Swimming Pool
What could we do to improve?

All the staff are really helpful and friendly. They are always willing to talk to you and try to resolve any issues that you have.

Response from Pencoed Swimming Pool:

Hi Henry

Thank you for taking the time to provide us with some feedback, thank you for the lovely comment regarding our staff they will be pleased to hear you comment.

Thanks.

Report a concern   September 14, 2017 — Rated 10 out of 10 by L.L. Pencoed Swimming Pool
What do you like about our services?

Lovely center but could do with some upgrading.

Response from Pencoed Swimming Pool:

Hi Lesley

Thank you for taking the time to provide us with some feedback, we really appreciate your comments. A building refurbishment is in the works so hopefully will have some information on that soon.

Thanks again.

Report a concern   September 14, 2017 — Rated 7 out of 10 by V.K. Pencoed Swimming Pool
What could we do to improve?

It would be improved by having larger family / mixed gender changing cubicles. Also a larger and snack bar that serves fresh food and drinks.

Report a concern   September 14, 2017 — Rated 5 out of 10 by J.G. Pencoed Swimming Pool
How did we disappoint you and what can we do to make things right?

I take my grandson to swimming lessons at Pencoed. He will be 8 in October and I understand he will then be expected to use the male changing rooms. He is a terrible dawdler and inclined to take ages when changing on his own. I have no way of hurrying him up if he is on his own. There is also a safety concern as one can't be sure who is hanging around the changing area. In Bridgend there is mixed changing and I was wondering if it would be possible to allocate one of the female changing areas or another area as a mixed area so that mothers and grandmothers may assist their boys and fathers and grandfathers can assist their girls.

Report a concern   September 13, 2017 — Rated 10 out of 10 by D.H. Pencoed Swimming Pool
What do you like about our services?

Convenient for work.

Relatively quiet.

Friendly staff.

Though facilities are old they are clean.

Response from Pencoed Swimming Pool:

Hi Dianne

Thank you for taking the time to provide us with some feedback. Thank you for the lovely comment, the staff will be very pleased to hear this.

Thanks.

Report a concern   September 13, 2017 — Rated 10 out of 10 by S.L. Pencoed Swimming Pool
What do you like about our services?

Love the friendly staff, the variety of water activities and the provision of swimming lanes so that there is a choice of swimming or playing at all times.

Response from Pencoed Swimming Pool:

Hi Sian

Thank you for taking the time to provide some feedback for us and we really appreciate the lovely comment, I shall pass your comment onto the staff.

Report a concern   September 12, 2017 — Rated 10 out of 10 by M.S. Pencoed Swimming Pool
What do you like about our services?

The Pencoed pool has the friendliest staff I have met in a leasure centre .

Response from Pencoed Swimming Pool:

Hi Matthew

Thank you for your lovely comments our staff will be very pleased to hear this.

Report a concern   September 10, 2017 — Rated 7 out of 10 by C.W. Pencoed Swimming Pool
What could we do to improve?

A family changing room would be helpful, especially as the mother of two boys.

Report a concern   September 8, 2017 — Rated 9 out of 10 by B.P. Pencoed Swimming Pool
What do you like about our services?

Friendly staff and a clean pool.

Response from Pencoed Swimming Pool:

Hi Ben

Thank you for taking the time to rate our service. we really appreciate the 9 out of 10. If possible, please could you provide some extra detail so we could try get that 9 up to a 10 out of 10? We are always looking to improve our services for our customers so any feedback we receive is greatly appreciated.

Thanks

Report a concern   September 8, 2017 — Rated 6 out of 10 by P.J. Pencoed Swimming Pool
How did we disappoint you and what can we do to make things right?

Some of the machines in the gym do not work, also it can sometimes be too busy as there's not a lot of machines. Plus there's not enough public swimming sessions for the evening. I enjoy going, however I do feel it's not value for money.

Report a concern   September 6, 2017 — Rated 8 out of 10 by H.D. Pencoed Swimming Pool
What could we do to improve?

It was all good staff friendly facilities a little tired but clean

Report a concern   September 6, 2017 — Rated 10 out of 10 by E.L. Pencoed Swimming Pool
What do you like about our services?

Friendly swimming instructor.

Report a concern   September 2, 2017 — Rated 10 out of 10 by H.L.F. Pencoed Swimming Pool
What do you like about our services?

Clean changing room, lovely staff and nice and quiet

Report a concern   September 2, 2017 — Rated 10 out of 10 by C.B. Pencoed Swimming Pool
What do you like about our services?

The staff are always helpful and willing to spend time with you.
I really like the way they take an interest in my mother who comes to classes.
I get asked how she is doing which makes me feel like someone cares about her Wellbeing, that's really important.
When I tell her people were asking about her she's really chuffed.
That idea that 'someone cares' is one of the things that helps her get up in the morning and keep going back.
It's more than just a swimming pool, it provides a social hub that connects people
That is invaluable, and the people who work there are what makes that happen.
Please say thank you to them.

Report a concern   September 2, 2017 — Rated 2 out of 10 by L.J. Pencoed Swimming Pool
How did we disappoint you and what can we do to make things right?

I think it's about time this pool had refurb! The ladies changing rooms are awful!

Report a concern   September 1, 2017 — Rated 10 out of 10 by O.B. Pencoed Swimming Pool
What do you like about our services?

To make the gym equipment newer as they are very old so not very good.

Report a concern   August 29, 2017 — Rated 6 out of 10 by P.B. Pencoed Swimming Pool
How did we disappoint you and what can we do to make things right?

Whilst the staff and conditions and cleanliness at Halo Pencoed are far superior to Halo Bridgend there is still a lot that could be done to improve the facility.


Privacy Policy