Ogmore Valley Life Centre
Aber Road
Ogmore Vale
WALES CF32 7AJ
United Kingdom

Average rating: 8.4 out of 10 based on 126 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 6, 2017 — Rated 10 out of 10 by A.J. Ogmore Valley Life Centre
What do you like about our services?

fabulous classes

friendly staff

Response from Ogmore Valley Life Centre:

Thank you for some great feedback, glad your enjoying your visits..

Report a concern   December 6, 2017 — Rated 8 out of 10 by W.Y. Ogmore Valley Life Centre
What could we do to improve?

Gym Equip very poor

staff very good

Response from Ogmore Valley Life Centre:

Thank you for your feedback I will pass on your kind comment to the staff.

Regarding the equipment , we are looking into obtaining new equipment in the gym, early in the new year.

Report a concern   December 6, 2017 — Rated 10 out of 10 by S.M. Ogmore Valley Life Centre
What do you like about our services?

Staff, very efficient and friendly. Great environment to be in

Response from Ogmore Valley Life Centre:

Thank you for your great feedback. I will pass on your kind comment to our staff.

Report a concern   December 5, 2017 — Rated 10 out of 10 by S.M. Ogmore Valley Life Centre
What do you like about our services?

Good staff

Report a concern   November 28, 2017 — Rated 10 out of 10 by K.H. Ogmore Valley Life Centre
What do you like about our services?

I love Ogmore Vale life center !!

Ivor and the team take individual care with ever person who steps into the halo center.

So in my case i went in at 27 stone, the classes in the morning help me so much as i get to workout way before my work day, they are super varied and there is a lot of us that go

The motivation and positive vibes from all staff have helped me get to 20 stone flat

I have made some real good friends there from doing this.

Top stuff

Response from Ogmore Valley Life Centre:

Thank you for some great feedback.

We are glad you are getting amazing results and hope you continue to enjoy Ogmore and all we have to offer..

Report a concern   November 27, 2017 — Rated 10 out of 10 by E.J. Ogmore Valley Life Centre
What do you like about our services?

Have a swimming pool

very helpful and friendly staff

Response from Ogmore Valley Life Centre:

Thank you very much for your feedback and I will certainly pass on your words to our staff.

Although you have suggested getting a swimming pool unfortunately I haven't heard any plans, to build one just yet.

But there is a fantastic facility at Ynysawdre where i'm sure all the staff would be only to happy to help you.

Report a concern   November 27, 2017 — Rated 10 out of 10 by A.S. Ogmore Valley Life Centre
What do you like about our services?

Get a swimming pool.

everyone's very friendly and supportive.

Response from Ogmore Valley Life Centre:

Thank you very much for your feedback and I will certainly pass on your words to our staff.

Although you have suggested getting a swimming pool unfortunately I haven't heard any plans, to build one just yet.

But there is a fantastic facility at Ynysawdre where i'm sure all the staff would be only to happy to help you.

Report a concern   November 27, 2017 — Rated 10 out of 10 by J.M. Ogmore Valley Life Centre
What do you like about our services?

The staff have supported me 100% in my weight loss goal. The push me to keep going when i want to give up

Response from Ogmore Valley Life Centre:

Thank you very much for you great feedback. I will of course pass on your kind words to the staff.

We always try to be encouraging helpful and innovative towards our customers needs and we are so pleased that you are getting what you want from our building.

If there is anything else you need or would like information on please do not hesitate to ask.

Report a concern   November 24, 2017 — Rated 10 out of 10 by M.W. Ogmore Valley Life Centre
What do you like about our services?

Ogmore Valley Life Centre is the hub of the valley.
The people skills in this centre should be within other services. I work as an International MH Campaigner.
Ivor Rhian and Jordan and team are so friendly and inspiring.

Response from Ogmore Valley Life Centre:

Thank you very much for your feedback.
We are glad you feel so happy with our building and staff , please be aware will always try to give a high standard of service to all our customers and as far as possible to give them a great experience.

I will of course pass on your comments to the staff you named and all the team.

Thank you again..

Report a concern   November 23, 2017 — Rated 10 out of 10 by J.A.K. Ogmore Valley Life Centre
What do you like about our services?

Warm welcome from helpful staff. Facilities good. Easy parking.

Response from Ogmore Valley Life Centre:

Thank you very much for your very kind feedback..

Report a concern   November 21, 2017 — Rated 8 out of 10 by S.M. Ogmore Valley Life Centre
What could we do to improve?

Lat pulldown machine
preacher curl machine

FRiendly staff / don't mind loud music

Response from Ogmore Valley Life Centre:

Thank you very much for your feedback, new equipment will be arriving in the new year.

Report a concern   November 21, 2017 — Rated 7 out of 10 by L.H. Ogmore Valley Life Centre
What could we do to improve?

A lat pulldown machine and a preacher curl machine would free the cable-crossover up

I like the atmosphere

Response from Ogmore Valley Life Centre:

Thank you very much for your feedback, new equipment will be arriving in the new year.

Report a concern   November 21, 2017 — Rated 10 out of 10 by K.J. Ogmore Valley Life Centre
What do you like about our services?

Staff are helpful.always activities running for the children

Response from Ogmore Valley Life Centre:

Thank you very much for your feedback, It's always nice to get nice comments I will make sure the staff are aware, Thank you again

Report a concern   November 21, 2017 — Rated 10 out of 10 by A.W. Ogmore Valley Life Centre
What do you like about our services?

Always welcoming, staff are very helpful, nice place and good facilities

Response from Ogmore Valley Life Centre:

Thank you very much for your feedback, It's always nice to get nice comments I will make sure the staff are aware, We do try to make our building very friendly, If there is anything we can help you further with please ask

Thank you again

Report a concern   November 21, 2017 — Rated 10 out of 10 by G.J. Ogmore Valley Life Centre
What do you like about our services?

Music in the sports hall

Response from Ogmore Valley Life Centre:

Thank you very much for your feedback, If you would like to put some music on the hall, next time you're in i'm sure we could arrange something out for you.

Thank you again

Report a concern   November 21, 2017 — Rated 0 out of 10 by S.E. Ogmore Valley Life Centre
How did we disappoint you and what can we do to make things right?

Equipment is always broken or out of order! Not enough equipment there and the equipment that is there is old!! Waste of money!!

Response from Ogmore Valley Life Centre:

thank you very much for your feedback, we always like to get responses from customers whether they be good or bad.

Regarding your query about equipment, Please be aware that we are planning to receive new equipment in the new year. Which will all have a good service level.

Report a concern   November 21, 2017 — Rated 2 out of 10 by J.S. Ogmore Valley Life Centre
How did we disappoint you and what can we do to make things right?

Machines are frequently faulty.
Better response time on repairs.

Response from Ogmore Valley Life Centre:

Thank you for your feedback.
We always like to have good feedback but we encourage our customers to always tell us what they think isn't so good, so we can improve.

Regarding your comment about faulty equipment. We have been told that there should be new equipment arriving in the new year and all with new service agreements as well.
There are other buildings which have started to be done so changes should not be too long in coming our way.

Thank you for taking the time out to contact us

Report a concern   November 17, 2017 — Rated 10 out of 10 by S.C. Ogmore Valley Life Centre
What do you like about our services?

Excellent centre and staff just a shame Halo don’t care about their customers.

No male lockers for months.

Gym equipment old and takes ages for the service contract to attend and repair.

Other centres getting new equipment and Ogmore always the ones missing out or just receiving other centres old equipment after an upgrade of their own

Response from Ogmore Valley Life Centre:

Thanks very much for your comments,and please be aware we are doing all we can at the moment to rectify lockers and gym problems.

There are centres which are being given new equipment and Ogmore will soon be among them. We have been told that early in the new year there will be some significant changes.

Report a concern   November 14, 2017 — Rated 10 out of 10 by J.P. Ogmore Valley Life Centre
What do you like about our services?

More 20kg free weights and new cross trainers

Response from Ogmore Valley Life Centre:

Thank you very much for some great feedback..and regarding equipment , we are looking at renewing some of our machines early next year.

looking forward to seeing you back and enjoying our building

Report a concern   November 6, 2017 — Rated 2 out of 10 by P.G. Ogmore Valley Life Centre
How did we disappoint you and what can we do to make things right?

The gym equipment is out dated and frequently requires repair. Also broken gym equipment is frequently broken for many months. This is inacceptable and would not be tolerated in 'other' areas of the borough ie Bridgend Recreation Centre.

I have heard that new 'leased' kit is to be installed in early 2018. Please can someone confirm a date for this an also allow users to provide an opinion on what equipment should be installed?

Not good enough!

Response from Ogmore Valley Life Centre:

The customer was thanked for their feedback and assured that the out of order items are being resolved,and that we are looking to replace where possible items within the gym.


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