Garw Valley Leisure Centre
Old Station Yard
Pontycymer, Bridgend
WALES CF32 8ES
United Kingdom

Customer Testimonials

Report a concern   August 23, 2017 — Rated 10 out of 10 by A.P. Garw Valley Leisure Centre
What do you like about our services?

I love the library and I adore the reception staff. Kaye Kocur greets me everyday with a lovely smile!
Emma Struthers who runs the Creche is fantastic. Wish the Creche was open more hours!
Rachel hill is a fantastic trainer and great inspiration to me.

Report a concern   August 22, 2017 — Rated 10 out of 10 by D.S. Garw Valley Leisure Centre
What do you like about our services?

They are very helpful and the new Manager got time to help everyone and mad it a cleaner and better place

Report a concern   August 16, 2017 — Rated 10 out of 10 by S.E. Garw Valley Leisure Centre
What do you like about our services?

Friendly, knowledgeable staff. Variety of services.

Response from Garw Valley Leisure Centre:

Thank you Stella for your comments

Report a concern   August 9, 2017 — Rated 9 out of 10 by C.P. Garw Valley Leisure Centre
What do you like about our services?

Great facility. Always quiet.
My only concerns are that the swimming timetables at other Halo facilities are awful for my work commitments. Would like to swim at around 4 o'clock but it isnt possible most days

Report a concern   August 4, 2017 — Rated 10 out of 10 by C.G. Garw Valley Leisure Centre
What do you like about our services?

Rachel hill is a outstanding instructor. As an ex teacher i recognise quality teaching. she welcomed and included me, diagnostic and corrected me and encouraging me. great place to class. reception staff all very welcoming.

Report a concern   July 20, 2017 — Rated 10 out of 10 by L.D. Garw Valley Leisure Centre
What do you like about our services?

Very friendly and helpful receptionist kaye is very supportive and always gives a warm welcome. Very professional.

Report a concern   June 18, 2017 — Rated 10 out of 10 by J.P. Garw Valley Leisure Centre
What do you like about our services?

Very friendly

Report a concern   June 14, 2017 — Rated 10 out of 10 by Nicola Wager Garw Valley Leisure Centre
What do you like about our services?

The Very friendly, helpful staff..making my time spent training and attending different classes,more enjoyable.Always there to advise,and assist.They can't do enough to help..I have trained in many different environments and locations and I rate them highly.

Report a concern   June 13, 2017 — Rated 10 out of 10 by Adele Pascoe Garw Valley Leisure Centre
What do you like about our services?

Professional and friendly

Report a concern   May 23, 2017 — Rated 10 out of 10 by N.S. Garw Valley Leisure Centre
What do you like about our services?

could we please obtain an aerobike, as there is not enough equipment for advanced trainers.

Report a concern   April 25, 2017 — Rated 10 out of 10 by B.M. Garw Valley Leisure Centre
What do you like about our services?

Pleasant, friendly staff.
Clean facilities.

Response from Garw Valley Leisure Centre:

Hiya bernadette thanks for the great comments i will pass this onto the staff.

Report a concern   April 19, 2017 — Rated 10 out of 10 by J.H. Garw Valley Leisure Centre
What do you like about our services?

Please extend the yogalates class and maybe put on another class. I also attend dougs kettlebells twice a week and think he is one of the best trainers in his field.

Response from Garw Valley Leisure Centre:

Hiya Joyce and thank you for your great feedback and comments. I will pass this onto Doug. With regards to the classes the yogalates is a standard 45min class in all centres and we have recently changed our musclemax class to another yogalates class on a thursday morning 9.30-10.15am. I hope this helps.
Thankyou

Grahame

Report a concern   April 18, 2017 — Rated 10 out of 10 by D.M.G. Garw Valley Leisure Centre
What do you like about our services?

The gym and classes

Report a concern   March 7, 2017 — Rated 10 out of 10 by A.L. Garw Valley Leisure Centre
What do you like about our services?

Friendly staff good equipment

Response from Garw Valley Leisure Centre:

Thanks for your great feedback and i will pass this onto the rest of the team.

Report a concern   March 6, 2017 — Rated 10 out of 10 by S.J. Garw Valley Leisure Centre
What do you like about our services?

would be great to have an extra hour for creche to attend classes

Response from Garw Valley Leisure Centre:

Thanks for your positive feedback,we are continually monitoring our classes and creche programme but at the moment we cannot offer any more creche time. We have however changed our creche times on a monday to 9.15am to 10.30am so we can now accommodate both zumba and LBT's with creche cover. Hope this helps you.

Report a concern   March 6, 2017 — Rated 10 out of 10 by Joanne Mcglashan Garw Valley Leisure Centre
What do you like about our services?

thankyou for the additional kettlebell equipment.really appreciate the positive and quick response to my request.

Response from Garw Valley Leisure Centre:

Thanks for your great feedback and im glad your happy with our speedy response.

Report a concern   March 6, 2017 — Rated 10 out of 10 by Christopher Pound Garw Valley Leisure Centre
What do you like about our services?

gym could really do with a good clean

Response from Garw Valley Leisure Centre:

Im sorry your experience was not as it should have been this time and we will certainly look at this again within our cleaning program to rectify this.

Report a concern   March 6, 2017 — Rated 10 out of 10 by Clive Morris Garw Valley Leisure Centre
What do you like about our services?

why is it that the vending machine never gives change. please can you take it back to st fagan's and update it.

Response from Garw Valley Leisure Centre:

Unfortunately we don't have to much control over the vending machines here as they are supplied by BVS which is an outside company on contract,but i will contact them and explain about this particular machine and its problem.

Report a concern   March 3, 2017 — Rated 10 out of 10 by Liane Betts Garw Valley Leisure Centre
What do you like about our services?

Staff so friendly and helpful, nothing is too much trouble. Especially love the Yogalate class with Doug, wish there was more of them and a full 1 hour class. Nice to have classes that people with health problems can do.

Response from Garw Valley Leisure Centre:

thanks for your great and positive feedback,i will let the rest of the team now.

Report a concern   February 24, 2017 — Rated 10 out of 10 by Cerys Bishop Garw Valley Leisure Centre
What do you like about our services?

more yogalates classes

Response from Garw Valley Leisure Centre:

Hiya we are continually monitoring our classes each month to keep our classes current and varied.


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