Ross Swimming Pool
Red Meadow
Ross-on-Wye
ENGLAND HR9 7DB
United Kingdom

Average rating: 8.7 out of 10 based on 570 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 21, 2017 — Rated 10 out of 10 by T.T. Ross Swimming Pool
What do you like about our services?

Friendly and helpful staff who know their customers and welcome them by name.

Response from Ross Swimming Pool:

Good Morning Tim,

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, we appreciate all feedback.

We are really pleased to read your lovely comments about our friendly staff, this is something that is really important to us.

Thank you for your continued use of the centre and support, the team here at Ross hope you continue to enjoy using our facilities.

Kind Regards

Report a concern   September 20, 2017 — Rated 10 out of 10 by J.M. Ross Swimming Pool
What do you like about our services?

I like the friendly, helpfulness of all the staff. I also like the way the aerobics classes are run. They are very good and thoroughly enjoyable. I am looking to attend the evening ones but I must check out the lighting in the car park first.

Report a concern   September 20, 2017 — Rated 10 out of 10 by W.M.J. Ross Swimming Pool
What do you like about our services?

I enjoy the over 50's session. It is good to swim with others who are not to quick or noisy.

Report a concern   September 20, 2017 — Rated 10 out of 10 by S.B. Ross Swimming Pool
What do you like about our services?

Friendly atmosphere and enthusiastic, knowledgable instructors who make exercise a social event , not a chore

Report a concern   September 20, 2017 — Rated 9 out of 10 by C.R.T. Ross Swimming Pool
What do you like about our services?

Lovely friendly staff

Report a concern   September 20, 2017 — Rated 9 out of 10 by W.R.T. Ross Swimming Pool
What do you like about our services?

Lovely friendly staff

Report a concern   September 20, 2017 — Rated 8 out of 10 by T.M. Ross Swimming Pool
What could we do to improve?

I really loath the open showers. All you can smell while swimming is shampoo!

Report a concern   September 20, 2017 — Rated 9 out of 10 by S.E. Ross Swimming Pool
What do you like about our services?

The staff are very friendly and the facilities good and clean. The steam room is rather temperamental though hopefully will keep working after recent repair. One useful addition would be a small spinner for swimming costumes to reduce dripping on floors

Report a concern   September 19, 2017 — Rated 9 out of 10 by J.F. Ross Swimming Pool
What do you like about our services?

Good friendly liesure centre, clean and tidy excellent facilities.

Report a concern   September 19, 2017 — Rated 9 out of 10 by H.D. Ross Swimming Pool
What do you like about our services?

The children are enjoying their swimming lessons but it would be useful occasionally to be able to have a brief chat to their instructor.
Just to receive some personal feedback etc.
Thank you

Report a concern   September 18, 2017 — Rated 10 out of 10 by A.C. Ross Swimming Pool
What do you like about our services?

The facilities are clean and spacious. The gym is much improved and my daughter loves using it.

Report a concern   September 17, 2017 — Rated 10 out of 10 by L.C. Ross Swimming Pool
What do you like about our services?

How friendly and approachable all staff are and how encouraging they are with the children's swimming lessons.

Report a concern   September 15, 2017 — Rated 10 out of 10 by P.M. Ross Swimming Pool
What do you like about our services?

Facilities are modern and kept clean and tidy.
Staff are very friendly and helpful!

Report a concern   September 15, 2017 — Rated 10 out of 10 by D.P. Ross Swimming Pool
What do you like about our services?

Clean & fresh also like the shower cubicles so can have a proper shower after swimming

Report a concern   September 15, 2017 — Rated 9 out of 10 by D.T. Ross Swimming Pool
What do you like about our services?

Friendly and competent staff, good standard and variety of equipment, nice environment.

Response from Ross Swimming Pool:

Good Morning David,

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, we appreciate all feedback.

We are really pleased to read your lovely comments about our friendly staff, this is something that is really important to us.

Thank you for your continued use of the centre and support, the team here at Ross hope you continue to enjoy using our facilities.

Kind Regards

Report a concern   September 14, 2017 — Rated 7 out of 10 by N.M. Ross Swimming Pool
What could we do to improve?

Clearer access to timetables availability (on line is often difficult to browse through to get current "Ross on Wye" timetable from other towns. ..

Response from Ross Swimming Pool:

Hi Nigel,

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, we appreciate all feedback.

Please can you advise me on where you are finding it difficult and i will look into this further for you.

Thanks again

Report a concern   September 13, 2017 — Rated 10 out of 10 by B.N. Ross Swimming Pool
What do you like about our services?

I use only the swimming pool but I choose a time when the pool is relatively quiet. Which allows me to plod up and down without hindrance. Because at the age of 80 It is important to me the staff know me and they are always courteous and friendly I do so enjoy my swims thank you. B Last name removed

Response from Ross Swimming Pool:

Hi Bryn,

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, your feedback is very valuable to us.

We are really pleased to read your postive comments about our staff here at Ross Swimming Pool, it is great to know you feel welcomed and known. Your long service doesnt go unnoticed here.

We hope you continue to enjoy your swims.

Many Thanks

Report a concern   September 13, 2017 — Rated 8 out of 10 by H.D. Ross Swimming Pool
What could we do to improve?

Keep up the cleaning and monitoring of the floor in the changing room,
I did see someone brushing it and this was great to see.
Thank you

Report a concern   September 13, 2017 — Rated 9 out of 10 by N.S. Ross Swimming Pool
What do you like about our services?

People

Report a concern   September 12, 2017 — Rated 10 out of 10 by R.G. Ross Swimming Pool
What do you like about our services?

Friendly staff, fantastic classes & great atmosphere!


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