Ross Swimming Pool
Red Meadow
Ross-on-Wye
ENGLAND HR9 7DB
United Kingdom

Average rating: 8.7 out of 10 based on 604 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 23, 2017 — Rated 10 out of 10 by J.C. Ross Swimming Pool
What do you like about our services?

Enjoy the classes and the gym.

Report a concern   November 23, 2017 — Rated 10 out of 10 by G.T. Ross Swimming Pool
What do you like about our services?

Just about everything!

Response from Ross Swimming Pool:

Good Morning Greta,

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, we appreciate all feedback.

We are really pleased to read that you enjoy everything about our centre, we hope you continue to have postive visits with us.

Thank you

Report a concern   November 22, 2017 — Rated 10 out of 10 by B.B.C. Ross Swimming Pool
What do you like about our services?

The staff are super friendly an the Aqua Aerobics class is brilliant I suffer with a bad back and I’m going through treatment to find out what exactly is wrong I need to exercise to keep mobile but suffer in pain well doing so but with Aqua Aerobics it supports me an I feel I can work out almost pain free ❤️

Response from Ross Swimming Pool:

Good Morning Beth,

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, we appreciate all feedback.

We are really pleased to read your lovely comments about our friendly staff, this is something that is really important to us.

Thank you also for your comments regarding our Aqua Aerobics Classes, we are glad you are able to have a good workout pain free. We hope you continue to enjoy our classes, i will pass your feedback on to Emma also.

Thanks again

Report a concern   November 22, 2017 — Rated 10 out of 10 by L.T. Ross Swimming Pool
What do you like about our services?

Clean, airy, light and well-equipped gym.
Friendly, helpful staff.

Report a concern   November 21, 2017 — Rated 10 out of 10 by C.F. Ross Swimming Pool
What do you like about our services?

The staff are so welcoming and friendly. The changing rooms are also spotlessly clean

Report a concern   November 21, 2017 — Rated 8 out of 10 by C.B. Ross Swimming Pool
What could we do to improve?

The ladies toilet never seems that clean. Taking shoes off has definitely improved the floor of the changing room but the showers do not seem well cleaned either.

Report a concern   November 17, 2017 — Rated 10 out of 10 by F.L. Ross Swimming Pool
What do you like about our services?

I like the bright airy feel to the pool. The new gym extension is a triumph. Large, bright and airy with a good use of space. I've always had preference to the Ross pool over Hereford as it's just a more enjoyable swim and the windows really bring the light in. Hereford pool can be quite dark and oppressive and clostrophobic. I haven't visited the spa facilities at the Ross pool since the renovations so I can't comment but look forward to some time off soon so I can go and relax and have a gym, pool and spa day soon.

Report a concern   November 16, 2017 — Rated 9 out of 10 by J.F. Ross Swimming Pool
What do you like about our services?

Friendly staff, clean facilities and good range of swimming opportunities.

Response from Ross Swimming Pool:

Good Morning Jill.

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, we appreciate all feedback.

We are really pleased to read your lovely comments, i will pass these on to the staff. Customer service and cleanliness is something that we take huge pride in, we believe this has to be at a high standard to create a good service, we are glad that we are achieving in these areas.

You scored us one point lower than last time, are there any comments you would like to add to help improve your customer satisfaction?

Thank you kindly

Report a concern   November 16, 2017 — Rated 10 out of 10 by T.N. Ross Swimming Pool
What do you like about our services?

Facilities great
Classes great
Staff great
😀

Response from Ross Swimming Pool:

Good Morning Tricia,

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, we appreciate all feedback.

We are really pleased to read your lovely comments about our staff and our centre,these will be passed on to the team.

Customer service is something we take real pride in here at Ross so i am glad that we are achieving this alongside with you enjoying our classes.

Thanks again.

Report a concern   November 15, 2017 — Rated 8 out of 10 by R.W. Ross Swimming Pool
What could we do to improve?

Thought the facilities were excellent but have now been to the 50+ swim on 3 Monday’s and one Friday, On the first occasion, the pool was too busy to swim comfortably and I nearly didn’t come again. Have persevered but have only had a good swim on 2 occasions when the numbers were better.

Report a concern   November 15, 2017 — Rated 10 out of 10 by A.M.K. Ross Swimming Pool
What do you like about our services?

The wonderful helpful staff! The spa and pool, not to mention the range of activities for all age groups.

Report a concern   November 15, 2017 — Rated 9 out of 10 by T.R. Ross Swimming Pool
What do you like about our services?

very friendly staff and a clean, well organised operation.

Report a concern   November 15, 2017 — Rated 10 out of 10 by P.R. Ross Swimming Pool
What do you like about our services?

Friendly helpful staff, clean changing rooms, good Aquafitness classes and good steam room!

Report a concern   November 14, 2017 — Rated 10 out of 10 by F.L. Ross Swimming Pool
What do you like about our services?

Friendly staff from entering and leaving the premises. Everyone makes you feel well welcome and the instructors are 1st class.

Can people stop complaining if they have an issue why not take it up with front desk and see if it can be resolved first.

Report a concern   November 14, 2017 — Rated 10 out of 10 by A.C. Ross Swimming Pool
What do you like about our services?

Clean environment, friendly welcoming staff

Report a concern   November 14, 2017 — Rated 10 out of 10 by D.L. Ross Swimming Pool
What do you like about our services?

great staff, cheerful, friendly, efficient.

Report a concern   November 12, 2017 — Rated 10 out of 10 by G.M. Ross Swimming Pool
What do you like about our services?

Your reception staff are friendly and helpful. I swim at around 8.30 in the morning and the changing rooms are always clean and dry. I particularly like the individual shower cubicles, which I wish they had in Hereford too. I am currently enjoying your special offer of 12 sessions for £12 up until Christmas. Would be nice to have more special offers like that throughout the year!

Response from Ross Swimming Pool:

Morning Gaynor,

Thank you for taking your time to provide us with your recent comments on our Customer Feedback site Listen360, we appreciate all feedback.

It is great to hear that you find our reception team friendly and helpful, this is something that we take a lot of pride in.

We will pass your feedback on to the membership team regarding the special offer we are running currently.

We hope you continue to enjoy using our facilities.

Many Thanks

Report a concern   November 10, 2017 — Rated 10 out of 10 by T.W. Ross Swimming Pool
What do you like about our services?

Lots of things on offer like swimming, aqua, gym and spin etc.. good atmosphere and friendly helpful staff.

Report a concern   November 9, 2017 — Rated 10 out of 10 by C.D.C.G. Ross Swimming Pool
What do you like about our services?

Consistently good customer relations

Response from Ross Swimming Pool:

Good Morning Charles,

Thank you for taking your time to provide us with your recent score and comment on our Customer Feedback site Listen360, your feedback is very important to us.

We are really pleased to see you have scored us 10/10, customer service is something that is extremely important to all the staff members here at Ross, we are glad you feel we are achieving in this area.

We hope you continue to enjoy using our facilities.

Thank again

Report a concern   November 9, 2017 — Rated 10 out of 10 by T.R. Ross Swimming Pool
What do you like about our services?

ross on wye halo great staff very friendly aqua class emma and cassy your the best


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