Ross Swimming Pool
Red Meadow
Ross-on-Wye
ENGLAND HR9 7DB
United Kingdom

Average rating: 8.7 out of 10 based on 444 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 23, 2017 — Rated 10 out of 10 by M.P. Ross Swimming Pool
What do you like about our services?

Very good but should open early on Saturday and Sunday +free parking.

Report a concern   February 22, 2017 — Rated 10 out of 10 by Bill Peaper Ross Swimming Pool
What do you like about our services?

Friendly efficient helpful

Report a concern   February 21, 2017 — Rated 8 out of 10 by A.B. Ross Swimming Pool
What could we do to improve?

More of the most popular classes, im basing this on the ones that are most often fully booked the quickest. I.e. Yoga and pilates.

Report a concern   February 20, 2017 — Rated 10 out of 10 by C.D. Ross Swimming Pool
What do you like about our services?

I like the classes the staff are friendly always fun

Report a concern   February 20, 2017 — Rated 2 out of 10 by R.N. Ross Swimming Pool
How did we disappoint you and what can we do to make things right?

The swimming pool is always very cold. The changing rooms are dirty especially the floor. I'm not very impressed with swimming lessons, no feedback unless requested, very little progresss made and instructors keep changing.

Report a concern   February 18, 2017 — Rated 10 out of 10 by P.T. Ross Swimming Pool
What do you like about our services?

Everything

Report a concern   February 17, 2017 — Rated 8 out of 10 by O.J. Ross Swimming Pool
What could we do to improve?

More private showers!

Report a concern   February 17, 2017 — Rated 6 out of 10 by B.D. Ross Swimming Pool
How did we disappoint you and what can we do to make things right?

Warmer pool water.Change your public swim so that people are not swimming up and down in lanes expecting families with children to move out their way.Have some sort of entertainment for kids, slides etc in deep end not just floats.

Report a concern   February 16, 2017 — Rated 7 out of 10 by A.J. Ross Swimming Pool
What could we do to improve?

Increase pool temperature. It's always freezing and no pleasure to go swimming.
Changing room floors very dirty as allowed to wear outdoor shoes in there. Hereford provides blue covers or asked to remove outdoor footwear.

Report a concern   February 16, 2017 — Rated 10 out of 10 by Wendy Taylor Ross Swimming Pool
What do you like about our services?

Friendly helpful staff, clean modern facilities.

Response from Ross Swimming Pool:

Hi Wendy,

Thank you for your recent comments on our Customer feedback site Listen360, your feedback is very valued by us.

We are really pleased to hear your postive comments about our facilities and staff, i will pass them on to the team.

We hope you continue to enjoy using our facilities.

Thanks again

Report a concern   February 16, 2017 — Rated 10 out of 10 by J.H. Ross Swimming Pool
What do you like about our services?

Friendly staff

Response from Ross Swimming Pool:

Hi Jane,

Thank you for your recent comments on our Customer feedback site Listen360, your feedback is very valued by us.

We have noticed you have scored us back up to a 10 so thank you very much. We are very pleased to hear your ongoing comments about our friendly staff.

We hope you continue to enjoy using our facilities.

Kind Regards

Report a concern   February 16, 2017 — Rated 10 out of 10 by Chris James Ross Swimming Pool
What do you like about our services?

Friendly staff and atmosphere

Response from Ross Swimming Pool:

Hello Chris,

Thank you for your recent comments on our Customer feedback site Listen360, your feedback is very valued by us.

We are really pleased to hear your postive comments about our facilities and staff, i will pass them on to the team.

We hope you continue to enjoy using our facilities.

Thanks again

Report a concern   February 16, 2017 — Rated 10 out of 10 by S.M.I.W. Ross Swimming Pool
What do you like about our services?

Staff are really friendly and are happy to help! Only thing you need now is an app so it's easier to book classes 😊

Report a concern   February 16, 2017 — Rated 9 out of 10 by A.M. Ross Swimming Pool
What do you like about our services?

Friendly welcoming

Response from Ross Swimming Pool:

Hi Ann,

Thank you for your recent comments on our Customer feedback site Listen360, your feedback is very valued to us.

We are really pleased to hear your positive comments about our staff, i will pass these on to the team. We hope you continue to enjoy using our facilities.

Thanks again

Report a concern   February 15, 2017 — Rated 10 out of 10 by B.N. Ross Swimming Pool
What do you like about our services?

I am able to fulfil all my chosen facilities at the Ross on Wye pool complex and appriate friendly staff.

Response from Ross Swimming Pool:

Hi Bryn,

Thank you for your recent comments on our Customer feedback site Listen360, your feedback is very valued to us.

We are really pleased to hear your positive comments about our facilities and staff here at Ross Swimming Pool, i will pass your comments on to the team.

I hope you continue to enjoy using our centre.

Thank you

Report a concern   February 15, 2017 — Rated 10 out of 10 by A.H. Ross Swimming Pool
What do you like about our services?

Staff, facilities

Response from Ross Swimming Pool:

Hello Andrea,

Thank you for your recent score on our Customer feedback site Listen360, your feedback is very valued to us.

We are really pleased to hear your postive comments about our facilities and staff, i will pass them onto the team.

We hope you continue to enjoy using our facilities.

Thanks again

Report a concern   February 15, 2017 — Rated 10 out of 10 by J.F. Ross Swimming Pool
What do you like about our services?

Great swimming instructors at Ross pool esp Dan

Response from Ross Swimming Pool:

Hi,

Thank you for your recent comments on our Customer feedback site Listen360,your feedback is very valued.

It is great to hear your positive comments about our swimming instructor team, i will pass them on to the staff.

We hope you continue to enjoy your swimming lessons here with us at Ross Swimming Pool.

Thanks again

Report a concern   February 14, 2017 — Rated 10 out of 10 by J.G. Ross Swimming Pool
What do you like about our services?

Les mills classes and modern equipment.
The only downfall is there aren't enough mirrors! The studio needs more mirrors in classes for customers and instructors. It's so much more difficult to do a class like pump or combat when you can't see yourself, to correct your stance or your moves! Likewise in the gym. It's so important to be able to see how you lift weights to prevent injury. Please get more mirrors!

Response from Ross Swimming Pool:

Hi Jade,

Thank you for your recent comments on our Customer feedback site Listen360, your feedback is very valued by us.

We have recently looked into having some mirrors put in the gym, we are just waiting on some more information as there is a safety issue with fixing the mirrors on a partitioned wall.

Regarding the mirrors in the studio this is something we are not looking at, this is the responsibility of the class instructor to ensure that customers are using the correct technique.

We hope you continue to enjoy using our facilities.

Thanks again

Report a concern   February 14, 2017 — Rated 10 out of 10 by Violet Suckling Ross Swimming Pool
What do you like about our services?

Clean friendly

Response from Ross Swimming Pool:

Hi Violet,

Thank you for your recent score on our Customer feedback site Listen360, your feedback is very valued to us.

We are really pleased to hear your postive comments about our facilities and staff, i will pass them on to the team.

We hope you continue to enjoy using our facilities.

Thanks again,

Report a concern   February 14, 2017 — Rated 9 out of 10 by S.J.S. Ross Swimming Pool
What do you like about our services?

The personnel are always helpful and happy.

Slightly marred by the fact that thee Ross Pool Manager promised to look into acquiring a wheelchair to take me from the disabled toilet to the hoist. If I come on my scooter I cannot access the poolside :)


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