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What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks for your recent feedback on Listen 360.
For the size of our membership base at Bromyard we feel that we currently have a good range of classes from Pump, Combat and HIIT through LTB, Zumba, Pilates, Balance and Senior Active. What would you like to see on the timetable that we don't currently offer?
We are aware that the toilets and changing rooms are in need of a revamp and until funding becomes available we will endeavour to keep them as clean as we can.
Thank you for your comments on Listen 360. The membership options are always explained when a customer signs up so you would have been aware that you were entering into a 12 month contract (the form you signed also contains this information).
We feel that at £19.95 per month the single site membership is very good value for money. You also have the option to freeze your account for 2 - 6 months in any one year so it is also pretty flexible.
The group exercise programme contains a variety of high and low intensity options (HIIT, Body Pump, Combat through to LTB, Zumba, Pilates and Body Balance as well as a specialist Senior Active class). What would you like to see included in the programme?