ServicePro

Average rating: 6.4 out of 10 based on 32 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 24, 2015 — Rated 4 out of 10 by D. ServicePro
How did we disappoint you and what can we do to make things right?

Too many issues that don't get resolved in a timely fashion

Report a concern   December 24, 2015 — Rated 10 out of 10 by Kelly ServicePro
What do you like about our products and services?

It is a STABLE product that is very adaptable to our business - I have used 3 other pest control softwares and this one is by far the best - I love that i can access it anywhere i go :)

Report a concern   December 22, 2015 — Rated 10 out of 10 by C. ServicePro
What do you like about our products and services?

The Support team is always there for you

Report a concern   December 22, 2015 — Rated 6 out of 10 by L. ServicePro
How did we disappoint you and what can we do to make things right?

Too many windows to open to see all information needed on an account.

Report a concern   December 21, 2015 — Rated 5 out of 10 by L. ServicePro
How did we disappoint you and what can we do to make things right?

we are experienceing alot of trouble with our accounts my aging reports dont always match what the actual customers account says . Also the screen colors are not to our liking. Very distracting
Also sometimes when looking st an accout that is active we do not see any activity until we exit and go back in. Also when searching for accounts via: invoice~address~name the sesrch engine NEVER works I have to shut down & restart. Also when completing work tickets the program is very slow (spinning)
These things make it very difficult to complete our daily activities.

Report a concern   December 21, 2015 — Rated 7 out of 10 by C. ServicePro
What could we do to improve?

**Barbi with Midstate Termite & Pest Control, Inc.**
I do all the updating for the jobs sent to our tablets from techs. These are my suggestions.

1. Fix the section on front of main screen to show the date statement was emailed.
2. Make the emailed statements look nicer.
3. Be able to reschedule or put an event back in the work pool from the ServSuite Mobile Management Studio with a click of a button...instead of having to fully go into the account. It would be so much easier to do everything from the mobile management!
4. When you "expand all workorders" in the servsuite mobile management..it would be nice to see each "event name" for each workorder. Sometimes it is hard to tell what event I am looking at & have to keep going in & out of the list to make sure what each job is for.
5. It would be nice to have somewhere on the servsuite mobile management...each work orders to show the current outstanding balance for each account...in case a customer prepays for a job, I would be able to quickly see if their is a correlating balance. Not sure if that's possible, but would be great feature.
6.It would be really nice if ***everything** that the techs filled out on their servsuite app showed up on "workorders" printed in the account. For some reason the emailed invoices that are emailed from their tablets are accurate & show everything. But, if a customer requests to have a copy of the workorder...we print it on our end under "workorders completed" It will only show materials used & observations...the rest of it...target pests, services provided,products sold are lost in outerspace? Not sure why..like what's the point of having them fill out these areas if we on our end we never see it on the account ..alot of our customers don't want emailed invoices.
7. This is something I have been asking about for since March 11th 2015...and keep emailing..but keep getting the same response that Programming is working on?? It is this::: We have a very important issue that needs to be fixed asap for “completed work order.” This work order does not show the true product name which should be Demand CS .015% (if you go to the work order’s details it does show the correct product name) But, when we print it on workorders completed though it shows nothing? My manager, Randy, said this issue needs to be fixed as soon as possible. It is a state requirement for this percentage to show up on any printed work orders we give out & it isn’t. Could you let me know when this can be fixed or something we can do on our end to fix this?

8. Also, is it normal for our schedule to be crazzzzzy slow? It seems like it lags behind & can be verrry frustrating. We have cleaned cookies and cache a bizzillion times. Any ideas?

Thank you!

Report a concern   December 21, 2015 — Rated 7 out of 10 by J. ServicePro
What could we do to improve?

There are times when I put in a service request and the issue is marked as "resolved" when ServicePro can't "duplicate" the issue. This has left our office to deal with slow or stand still service that can't be resolved. I also wish the scheduler was updated along with the reveal that took place late this year.

Report a concern   December 21, 2015 — Rated 3 out of 10 by T.T. ServicePro
How did we disappoint you and what can we do to make things right?

this software is not very user friendly, way too many steps to do anything.

Report a concern   December 21, 2015 — Rated 7 out of 10 by A.P. ServicePro
What could we do to improve?

Faster turn around time for support problems (we usually wait months or years when a problem has to go to programming). Just look at our ticket log.

Report a concern   December 21, 2015 — Rated 4 out of 10 by B. ServicePro
How did we disappoint you and what can we do to make things right?

When we call in a problem, It takes forever to get a returned phone call. When we are given direct phone numbers to call for problems and call those numbers we either get the voice mail or someone different and when we leave messages sometimes we get calls back and others we do not.

Report a concern   December 19, 2015 — Rated 6 out of 10 by F.C. ServicePro
How did we disappoint you and what can we do to make things right?

It not you I do not like have any of my records on the internet
Just old I guess

Report a concern   December 18, 2015 — Rated 7 out of 10 by D. ServicePro
What could we do to improve?

Stop playing with the look of the site.
When support is called, I expect them to know more than me about the software.

Report a concern   December 18, 2015 — Rated 0 out of 10 by C. ServicePro
How did we disappoint you and what can we do to make things right?

Every time a new release of the mobile app is released it does not work and costs our company

Report a concern   December 18, 2015 — Rated 7 out of 10 by L.B. ServicePro
What could we do to improve?

Please educate the customer service representatives so they can help the customers. they took so many days to resolve customers issue.

Report a concern   December 18, 2015 — Rated 0 out of 10 by M. ServicePro
How did we disappoint you and what can we do to make things right?

Your customer service, in most cases, is missing. We have had problems that went entirely unanswered. Every time we call, we get a different person, generally a person who's English language skills are seriously lacking. Things were better when we started using your service many years ago, but now they are so bad, we don't even bother to call, we perform "work-arounds" to the various problems we have. To improve your software, you really need to assign an AMERICAN the task of answering phones, and follow-up quickly. It would be a good idea to have one employee assigned to each client too.

Report a concern   December 18, 2015 — Rated 8 out of 10 by T. ServicePro
What could we do to improve?

Give a little better explanations on why we have an issue.

Report a concern   December 18, 2015 — Rated 0 out of 10 by J. ServicePro
How did we disappoint you and what can we do to make things right?

I would never recommend this system to anyone in the pest control business, to many things do not work correctly and we are constantly asking for help an guidance with the system.
It seems to me we were promised way more than what we received. all in all i am very disappointed in the entire operating system

Report a concern   December 18, 2015 — Rated 9 out of 10 by R.B. ServicePro
What do you like about our products and services?

Lots of reports.

Report a concern   December 18, 2015 — Rated 2 out of 10 by D. ServicePro
How did we disappoint you and what can we do to make things right?

Too long to list

Report a concern   December 18, 2015 — Rated 10 out of 10 by Randy Farmer ServicePro
What do you like about our products and services?

The support I receive when I call for help. THANKS

Report a concern   December 18, 2015 — Rated 5 out of 10 by C.C.R. ServicePro
How did we disappoint you and what can we do to make things right?

There are a few things that we have had problems with. We have gone to your company but a lot of time it seems like a big hassle for your teams to fix them and it is always a huge process to get anything changed. There has been a lot of problems with billing. Which has made a lot of our customers confused and upset. Your company always CC people in our company that don't have anything to do whats going on. These are a few of the problems. I know that we are listed as a high maintenance company for you, which we don't want to be. You do have a new team that is helping us and they have been better at helping us. We will be sending a team down to the university to down in Texas in February , we are hopeful to get all our problems fixed there. We are hopeful that things will get better.

Report a concern   December 18, 2015 — Rated 4 out of 10 by D. ServicePro
How did we disappoint you and what can we do to make things right?

Seems like system goes down quite frequently and is possibly costing us money not being able to provide service to our customers.

Report a concern   December 18, 2015 — Rated 0 out of 10 by J.R. ServicePro
How did we disappoint you and what can we do to make things right?

NEVER DELIVERED AFTER 3 YEARS THE WEB CONVERSATION. PROMISED EVERYTHING DELIVERED NOTHING.

Report a concern   December 18, 2015 — Rated 0 out of 10 by V.L.M. ServicePro
How did we disappoint you and what can we do to make things right?

I feel that we were very misled about the ease of use & the possibilities of manipulation of forms.

Report a concern   December 18, 2015 — Rated 8 out of 10 by D. ServicePro
What could we do to improve?

Resolve open code issues before implementing system wide.
When problems are reported to tech support try to resolve in a timely manner
Additional comments available upon phone conversation.

Report a concern   December 18, 2015 — Rated 9 out of 10 by E. ServicePro
What do you like about our products and services?

Overall Good software

Report a concern   December 18, 2015 — Rated 9 out of 10 by P. ServicePro
What do you like about our products and services?

We are a very small company but get great response if there is an issue. We do not use Service Pro as much as we could if we were a larger corporation. The services are user friendly and if you aren't sure how to go about it the representatives are great to help with understanding.

Report a concern   December 18, 2015 — Rated 9 out of 10 by Stacy ServicePro
What do you like about our products and services?

That the software follows "how we do business"

Report a concern   December 18, 2015 — Rated 0 out of 10 by H.J. ServicePro
How did we disappoint you and what can we do to make things right?

It currently takes in excess of 1 month to get any issues resolved if they are ever resolved.

Report a concern   December 18, 2015 — Rated 8 out of 10 by K.O.N. ServicePro
What could we do to improve?

Faster solutuions when things are submitted to programming and better support help when not dealing with my team leader. Also eas of use


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