- Phone: (901) 624-9200
122 ratings.based on
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mr. Galyean was contacted and asked about the comments. He was unaware of any concerns and said the floor looked great.
Although we were a bit confused regarding the comments, we took the opportunity to review the information we provide to all our customers. In particular, to be sure that any of the flooring surfaces that we are being asked to clean are free from excessive debris before we arrive. We believe that by communicating information such as this to our customers in advance, their expectations will hopefully be in line with the service delivered.
We contacted the homeowner within a few hours of receiving the negative feedback. She was worried because carpet was still damp and she was expecting company. Manager Ike Owens and floor care tech Isaac Owens went to the home and installed air movers on the slightly damp carpet before noon. Isaac returned to the home mid-afternoon and carpet was dry. Air movers had already been unplugged and set by the door for us to pick up. Customer is pleased. (pad did not get wet and there is no need for concern about mold since all dry within 30 hours of cleaning)
The following email was sent to homeowner as well as a message left on her recorder offering reservice even though the notes on the invoice stated excessive wear, pet issues and the carpet has never been cleaned.
Mark Jowers 05 Jul 2013, 10:40am
Mark Jowers <email@example.com>
9:35 AM (4 minutes ago)
Thank you for allowing ServiceMaster by Cornerstone to clean you carpet. We are sorry that you were not pleased with the carpet cleaning service on June 27 at 1820 Cluman Cv. in Cordova. I reviewed the invoice and read the notes regarding excessive wear, pet issues and that the carpet has never been cleaned before. Our system and products are some of the best on the market. However, there are some conditions that cleaning simply will not reverse. Nevertheless, we would like to offer you a re-clean of the areas we cleaned on June 27 at no additional charge. Although I can not guarantee the results will be much different, at least we will know that your carpet has been given the best chance possible to be cleaned. Thank you in advance for your understanding.
Please call our office at 901/624-9200 to schedule the re-clean. I have also left a message on you recorder with our information.
Thank you again for using ServiceMaster Clean.