ServiceMaster Of Germantown
715 Chaney Cove Ste. 102
Collierville
TN 38017
United States
  • Phone: (901) 854-6225

Average rating: 9.1 out of 10 based on 152 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2013 — Rated 7 out of 10 by L.M. ServiceMaster Of Germantown
What could we do to improve?

I sent Sonia an e-mail regarding this.

Report a concern   November 19, 2013 — Rated 10 out of 10 by L.P. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

How clean the carpet looks and smells after being cleaned, and how polite the technician was.

Report a concern   November 18, 2013 — Rated 9 out of 10 by E.R. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Fast scheduling, arrived in the beginning of the time window, and fast cleaning!

Report a concern   November 12, 2013 — Rated 9 out of 10 by C.S.S. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Friendly service from people who take pride in their work.

Report a concern   November 5, 2013 — Rated 10 out of 10 by L.H. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Always on time. Friendly and knowledgeable service people. Good work.

Report a concern   October 27, 2013 — Rated 0 out of 10 by C.P. ServiceMaster Of Germantown
How did we disappoint you and what can we do to make things right?

I was not pleased with the results of the carpet cleaning /scotchgard application from ServiceMaster. I understand that the technicians cannot work miracles, especially in a household with dogs and an infant, but for the amount of money we paid, I truly expected better results. Your website claims that the technicians do not move large pieces of furniture, but in our house, NONE of the furniture was moved except a small coffee table, which was specifically mentioned due to a recently spilled drink. ( the very reason for my call to ServiceMaster.) the stains on our carpet have ALREADY returned, and the overall appearance is dingy and spotted. I feel that we were mislead on the prospective outcome of your service. My husband and I our now planning on buying a carpet cleaner to see if we fair any better, which would have been a much cheaper avenue than using your services. Unfortunately, even though our carpet is STILL in need of being cleaned properly, we are having tp postpone the purchase of a carpet cleaner due to the large sum of money we spent putting our faith in your abilities. We have learned a very valuable lesson, though. I believe that the technicians rushed through the cleaning of our carpet, and did not pretreat or retreat stains as guaranteed on your website. No blocks were placed under furniture to protect the carpet during the drying process as, again, was stated on your website. In fact, the carpet was completely dry within 2 hours of your technicians leaving. Needless to say, I am completely dissatisfied with your services and would definitely NOT recommend ServiceMaster to anyone else. Your company came highly recommended from a family member. I'm not sure why our outcome was so different, but this family member, who visits my home daily, has repeatedly apologized for referencing ServiceMaster. I hope in the future, you will be sure to have your technicians spend a little more time ensuring that their job is done properly and follow the guidelines CLEARLY posted on your official website.

Report a concern   October 24, 2013 — Rated 10 out of 10 by L.T. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Great service! Did a great job.

Report a concern   October 24, 2013 — Rated 8 out of 10 by M.L. ServiceMaster Of Germantown
What could we do to improve?

The carpets look great however when I scheduled the appt. I was asked if I wanted night stands blocked, which I request. This was not done. None of the night stands were even moved. We purposefully removed all items from them the morning of the appt. so this would not be an issue. Also, I was not present for the appt. however my mother was here. She asked the worker if he was going to move the couch (in the bonus room). According to her his response was he didn't really need to because it was clean under there. I understand she should have been more direct, and I forgot to mention this when I made the appt. however in the past when I have used your services it seemed as if this item was blocked without me asking.
Just so you are aware I was contacted by the worker (I believe his name is Chris)to ask if he could come earlier because he had a cancellation. He was very polite on the phone.

Report a concern   October 18, 2013 — Rated 3 out of 10 by M.T. ServiceMaster Of Germantown
How did we disappoint you and what can we do to make things right?

While the carpet cleaning was good, I was very disappointed in the kitchen tile cleaning. Basically something was sprayed on it, washed over by a brush machine and then dried by another machine. Nothing was done to clean the grout. I have a hard floor cleaner that I could have used for free, compared to the $300.00 I paid for this cleaning...

Report a concern   October 5, 2013 — Rated 10 out of 10 by J.K. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

You were prompt, called to let me know when you were coming, and did a good job cleaning my carpet.

Report a concern   September 30, 2013 — Rated 10 out of 10 by P.O.F. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Thorough, courteous , and punctual service every time!

Report a concern   September 26, 2013 — Rated 10 out of 10 by M.S. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

quick and great service

Report a concern   September 15, 2013 — Rated 8 out of 10 by J.B. ServiceMaster Of Germantown
What could we do to improve?

I had to ask your employees to get out a stain that I had already shown them.

Report a concern   September 5, 2013 — Rated 10 out of 10 by S.L. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

I think the cleaning personnel was very nice.

Report a concern   August 12, 2013 — Rated 10 out of 10 by C.M. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Very affordable, excellent service.

Report a concern   July 25, 2013 — Rated 10 out of 10 by J.W. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Great Service and knowledgeable staff.

Report a concern   July 22, 2013 — Rated 10 out of 10 by J.G. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

very professional technician and quality service

Report a concern   May 31, 2013 — Rated 10 out of 10 by N.S. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Great job getting carpet clean. Friendly and courteous young man.

Report a concern   May 25, 2013 — Rated 10 out of 10 by J.T. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Good service for the money, pickup and delivery both on time. Courteous, friendly delivery/pickup people.

Report a concern   May 16, 2013 — Rated 10 out of 10 by N.S. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Paul, the cleaning technician, rather the cleaning professional, was very knowledgeable and courteous. He was a very hard working individual and made me feel confident that everything was being thoroughly cleaned.

Report a concern   May 16, 2013 — Rated 10 out of 10 by D.E. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

The carpet looks great; I have had our carpet cleaned a number of time and it looked dirty the next day. Not so with Servicemaster. Very pleased. Paul was a very professional and friendly young man. It was a pleasure to do business with ServiceMaster and with him. He is definitely an asset to your company. I am going to ask for him when we get our carpet cleaned again. He phone ahead of time to let me know he was on his way which I appreciate and even called me again when he completed a previous job sooner and would be coming sooner than expected. He also explained other services offered by Servicemaster. We may very well take advantage of those services as well.

Report a concern   May 13, 2013 — Rated 10 out of 10 by G.H. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Took his time and did it right.

Report a concern   April 23, 2013 — Rated 10 out of 10 by J.L. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Your employees are wonderful!!!

Report a concern   April 23, 2013 — Rated 10 out of 10 by C.G. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Both of your guys did a great job without any high pressure sale tactics. This is one reason I check different companies. High pressure sales is a quick way of me not using that company again. Your guys got right to the root of the problem and the carpet looked and smelled as good as possible for a old carpet. You will have my future business.

Report a concern   April 22, 2013 — Rated 10 out of 10 by J.E.B. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Your group does a good job of providing this service, the people really appear to be sharp and personable and you offer competitive pricing. As a result we have recommended ServiceMaster to several of our friends who currently use you. Thanks!

Report a concern   April 17, 2013 — Rated 10 out of 10 by T.N. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

super service, great team that took care of my carpet cleaning

Report a concern   April 16, 2013 — Rated 10 out of 10 by S.J. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

The guys that cleaned my carpet were friendly and very professional and did a great job.

Report a concern   April 12, 2013 — Rated 10 out of 10 by Jay & Lisa Erwin ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Fast appointments. Friendly service.

Report a concern   April 11, 2013 — Rated 10 out of 10 by B.F. ServiceMaster Of Germantown
What do you like about our residential cleaning services?

Nice guys and very trustworthy . All my stains
Are gone. Great job.. Very professional

Report a concern   March 15, 2013 — Rated 10 out of 10 by Donna Thorne ServiceMaster Of Germantown
What do you like about our residential cleaning services?

I have had at least 3 different young men come to clean over the past year and every one has been so respectful! Kudos to you for hiring great young men that makes you want to have them back in your home.


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