Customer Testimonials
Laney Turns (Traverse City) was AMAZING from start to finish in our home buying process. Very easy to communicate with and always available if needed over a weekend or after 5pm. Deserves 10 stars!!
Communication was over the phone but was very willing to send emails when we needed that info in writing. Did a great job working with realtor and contacting everyone for loan once we wanted to close
Joe and his team did an outstanding job with a unique file and were able to close it in the blink of an eye. Excellent job as always!
Great job servicing our loan
Troy was very personable and knowledgeable, happily answering our many questions and guiding us through the process.
Everything went smoothly and as it should have.
Prompt and professional service! Good communication and support for my clients!
Joe was always a text away! Thanks for everything!
Ronya made the whole purchase of a house very easy. She was quick to respond to our emails and helped with anything we needed help with. Thank you
Heather is amazing! She was very knowledgeable and helped to calm my nerves with every question that came up. I worked with her on the purchase of my home and then again for my refinance after my divorce. Top notch service that I always recommend to friends and family who are in the market for a new home or refi.
Chris was there for us from the first phone call about pre qualification all the way to seeing our loans and closing through to completion. I could not thank him enough for his time, patience, and expertise.
Joe was absolutely amazing to work with! I would highly recommend him to anyone. Thanks Joe and Maria for everything! You helped make our dream home a reality!
Great communication and follow through. Went above and beyond for my clients!
Lynnette worked with my buyer and myself very closely to help win our purchase offer. She is excellent in educating buyers on all areas of the mortgage process and especially put my first-time home buyer's mind at ease. Lynnette's communication all around is top notch!
Super nice. Knowledgeable. Easy to talk to and ask questions.
The whole transaction was professionally handled and smoothly executed! Thank you Mark! My clients enjoyed working with you.
Troy and his team are always responsive and willing to help!
Troy was extremely helpful throughout the entire process. Patient when explaining things and always providing options. I Highly recommend working with him.
Always returned my calls and was very friendly.
Always available for questions. Very knowledgeable. Very courteous.
Matt was a pleasure to work with. He was easy to get ahold of. Always answered the phone when I called or promptly responded to texts. He was transparent on the status of the loan & what was being worked on, while still maintaining confidentiality regarding the borrower. Because of this, when issues rose I was able to step in and assist in getting what was needed. He was always professional, always calm & reassuring, and always reliable. He even took the time to attend the closing, which isn’t often done by many loan officers these days. I would definitely recommend him.
Working with Joe and his team was a fantastic experience. This is our third transaction with the John Adams Family and Joe Bigelman's team...and they continue to impress. Communication is thorough, honest, and transparent. All questions were answered with a smile. And the overall process was amazing.
Wendy is awesome! She is on top of things and very responsive. I had nothing to worry about while working with her because she kept me updated in every step of the process.
Highly recommend working with her! Looking forward to the next one!
Excellent Services
Very prompt and easy to work with.
Mark and the team supporting him laid out the requirements upfront and worked with me to fulfill and earned my trust. I would definitely contact Mark again for mortgaging needs.
She did an amazing job and got everything done extremely fast! Very smooth process
Amanda was prompt with forms and informative every step of the way through the loan process.
Laney was extremely friendly and helpful e throughout the whole process. I would absolutely recommend her to anyone looking for a mortgage. She answered all of my questions promptly, no matter the time or how simple the questions were
Ease of process, response time, attention to detail, and time taken to explain any questions.
Laney did a great job navigating my client and I through John Adam’s Mortgage process. She stayed on top of things (even in the midst of moving her family) and was closely communicating with Underwriting to make things go quickly and smoothly. She knows her stuff and will get future referrals from me for sure!