Customer Testimonials
Great fitting service
Great sales people! Love the shoes!
Employee was knowledgeable and helpful.
The customer service and knowledgeable staff are top notch
Great service and a wide variety of shoes to select from. Friendly and knowledgeable staff.
The technology you use to analyze my feet! I felt really good about both of the options we had narrowed it down to and Virginia was super helpful!
Personal service from knowledgeable staff (Virginia!)
Systems to analyze walk/stride, foot dimensions
Great selection of shoes and everything else needed for walking, running, etc - top, proven brands
Clean, organized store. Store seems optimized to provide best selection of products vs every option possible - knowledgeable and well-thought out.
Customer service was superb! They were busy and managed each customer timely and did their absolute best to multi-task with each customer so no one was waiting too long. Each team member worked together as a team to meet this excellent level of customer service!
The staff was well educated on foot measurements and my individual needs for a shoe. Best shoe store I’ve ever been to and will be difficult for me to go anywhere else but Fleet Feet next time! Worth the extra money for sure!
Harrison was very helpful and knowledgeable. Was able to help me find a pair of shoes suitable for me and gave me lots of tips as I start the running journey.
Many options available and very personalized service! Happy fit guarantee and price matching policy. Staff is friendly and helpful. Reasonable pricing with the average shoe costing $140-$170. Staff allows me to try on products without purchasing.
Personnel seem knowledgeable and are patient
Great service!
Sales associates rare knowledgeable and really help you find the shoes that are best for your feet.
The staff is wonderful to work with.
Ben is great! He has helped me out from the first time I ever shopped at fleetfeet!
The service. Staff is very knowledgeable, took the time to understand my issues. I also like the imaging…making data driven decisions on the shoes and inserts.
The personal touch! Employees take time to make sure you have the right fit. Felt as though I was important. Quality products offered.
Knowledge and technology
Thorough measurement my feet & particular footwear needs. They listened and made the appropriate recommendations.
Great individual customer service.
The foot scan and assessment of how you walk, combined with the sales associate’s knowledge of each shoe’s features, resulted in a great shoe selection. I wore the new athletic shoes to my gym workout the next morning and am totally satisfied! The issues I was having with my old shoes were addressed and corrected with the new shoes. Thanks Harrison!
Fantastic products! Terrific customer service!
Staff took time when the store was very busy to listen to my experience with running shoes, what I liked, what I didn’t like and what I was looking for. He offered good feedback and some options. I didn’t feel rushed and definitely felt heard and understood. Looking forward to trying my new trail runners out!
Both locations work together efficiently.
Welcoming and eager to provide assistance.
excellent cuatomer service and ability to problem solve
I enjoy the individual service I have received each time I visit. I want to specifically mention Kerri at the Patterson Ave store in Richmond, VA - she has been awesome and Fleet Feet should be proud to have her as rep for the store. Please pass along my complements to her manager.
Great shoe selection and fit process.
Very knowledgeable and patient staff and a wide variety of shoes to choose from
Harrison was helpful, patient, and knowledgeable.
High quality, nice looking shoes with terrific, knowledgeable and service oriented employees.