Blake and Jillian Moak
30510 Lakeland Boulevard
Willowick
OH 44095
United States
  • Phone: (254) 389-2300

Customer Testimonials

Report a concern   May 14, 2013 — Rated 10 out of 10 by C.S. Blake and Jillian Moak
What do you like about our residential cleaning services?

They did a great job, My carpet looks so bright now. they call when they're on the way, and they're very polite. Will call this company again.

Report a concern   May 9, 2013 — Rated 9 out of 10 by D.F. Blake and Jillian Moak
What do you like about our residential cleaning services?

Efficient and friendly employees.

Report a concern   May 9, 2013 — Rated 10 out of 10 by J.O. Blake and Jillian Moak
What do you like about our residential cleaning services?

Fast and professional service

Report a concern   May 8, 2013 — Rated 10 out of 10 by K.M. Blake and Jillian Moak
What do you like about our residential cleaning services?

They were on time and completed the work timely.

One item, they did not call before they arrived at the house. No big deal.

Response from Blake and Jillian Moak:

Thank you Ken for letting us know how we did and we appreciate your review. I will make sure we calling each customer 30-45 minutes prior to arrival as promised and if for some reason we don't reach them on the first try, we'll try again. It's hard to say if the crew tried at this time. We'll get on it right away however just to make sure! Thank you for your business Sir!

Jeff Amstutz
Operations Manager

Report a concern   May 8, 2013 — Rated 10 out of 10 by M.F. Blake and Jillian Moak
What do you like about our residential cleaning services?

The service is thorough and we have good results.

Response from Blake and Jillian Moak:

Thank you for the kind words Molly. We appreciate your business!

Jeff Amstutz
Operations Manager

Report a concern   May 7, 2013 — Rated 9 out of 10 by K.A. Blake and Jillian Moak
What do you like about our residential cleaning services?

You are fast, but need to also give more info about moving things. For people who never had carpet cleaning, also tell them about the dry time on the phone.
I know some stains do not come up. The guys were professional, and again, fast.

Response from Blake and Jillian Moak:

Thank you for the comments Kathy. I have went over your concerns with my staff to make sure we are very clear in the future so everyone is on the same page. Without communication we have nothing. Thank you for letting us know how we can improve our service and thank you for letting us serve you. We look forward to working with you again!

Jeff Amstutz
Operations Manager

Report a concern   May 6, 2013 — Rated 10 out of 10 by C.F. Blake and Jillian Moak
What do you like about our residential cleaning services?

That our specialist was patient, knowledgable, and very very good.
Josh explained and recommended what could be done for problem areas and he took his time. I will be requesting him again

Response from Blake and Jillian Moak:

This was a great review and I can't wait to share it with Josh! We appreciate you taking the time out of your day to help us with this. We look forward to serving you again!

Jeff Amstutz
Operations Manager

Report a concern   May 6, 2013 — Rated 10 out of 10 by R.C. Blake and Jillian Moak
What do you like about our residential cleaning services?

Nice quick and good job.

Response from Blake and Jillian Moak:

Thank you for your review Rebecca. I will share your thoughts with the technician. We appreciate you taking the time to help make our service better! We look forward to working with you again.

Jeff Amstutz
Operations Manager

Report a concern   May 3, 2013 — Rated 9 out of 10 by G.S. Blake and Jillian Moak
What do you like about our residential cleaning services?

Experienced people . . . Long history of service

Response from Blake and Jillian Moak:

Thank you for your comments George. This actually took me back for a moment and made me realize that we are approaching our 50th Anniversary. Where does the time go? Thanks for letting us serve you and we look forward to working with you for many years to come!

Jeff Amstutz
Operations Manager

Report a concern   May 1, 2013 — Rated 9 out of 10 by T.W. Blake and Jillian Moak
What do you like about our residential cleaning services?

They are professional, friendly and take pride in their work. They seem to be highly accountable to their company which makes for good customer service and value! Servicemaster is a well known reputable company! Keep up the excellent work and high standards!
Thank you,
Tami Last name removed
P.S. - Larry and Josh (I think those are their names) worked well together and did a great job cleaning our carpet.

Response from Blake and Jillian Moak:

Thank you Tami for your kind words. I can't wait to share your review with my crew. They look forward to survey results like this and we appreciate you taking the time to send us your thoughts. Thank you for your help and we look forward to serving you for years to come!

Jeff Amstutz
Operations Manager

Report a concern   April 25, 2013 — Rated 10 out of 10 by J.W. Blake and Jillian Moak
What do you like about our residential cleaning services?

The service men came in the time frame scheduled,; they called to let us know they were on their way; they were courteous; and they did a good job of cleaning the carpets and putting the furniture back where it belonged.

Response from Blake and Jillian Moak:

Thank you Jim for taking the time to let us know how we did. We use all reviews to help improve our service and make us better. We appreciate your business and look forward to working with you again!

Jeff Amstutz
Operations Manager

Report a concern   April 24, 2013 — Rated 10 out of 10 by M.B. Blake and Jillian Moak
What do you like about our residential cleaning services?

Great job..nice people

Response from Blake and Jillian Moak:

Thank you Matt for letting us know how we did. We appreciate your thoughts and your business!

Jeff Amstutz
Operations Manager

Report a concern   April 24, 2013 — Rated 10 out of 10 by S.S. Blake and Jillian Moak
What do you like about our residential cleaning services?

The job did not take him very long to complete.

Response from Blake and Jillian Moak:

Thank you for taking the time to do our survey Steve. We appreciate your business and look forward to serving you again soon!

Jeff Amstutz
Operations Manager

Report a concern   April 23, 2013 — Rated 10 out of 10 by R.H. Blake and Jillian Moak
What do you like about our residential cleaning services?

Great friendly service

Response from Blake and Jillian Moak:

Thank you Rick for letting us know how we did. I will pass your kind words along to my staff! We appreciate your business and look forward to serving you again

Jeff Amstutz
Operations Manager

Report a concern   April 19, 2013 — Rated 10 out of 10 by L.K. Blake and Jillian Moak
What do you like about our residential cleaning services?

The team called before they arrived...very businesslike...quick work and took extra precautions with my household items

Report a concern   April 18, 2013 — Rated 9 out of 10 by S.W. Blake and Jillian Moak
What do you like about our residential cleaning services?

Quick time from booking to service

Report a concern   April 18, 2013 — Rated 10 out of 10 by V.T. Blake and Jillian Moak
What do you like about our residential cleaning services?

Very much like the 30 minute call ahead phone call. He was courteous and answered my questions. Definately will use you again.

Report a concern   April 17, 2013 — Rated 10 out of 10 by K.D. Blake and Jillian Moak
What do you like about our residential cleaning services?

Fast yet thorough

Report a concern   April 15, 2013 — Rated 10 out of 10 by C.B. Blake and Jillian Moak
What do you like about our residential cleaning services?

Larry is very friendly and professional. Carpet looks great!

Report a concern   April 12, 2013 — Rated 10 out of 10 by R.S. Blake and Jillian Moak
What do you like about our residential cleaning services?

It was easy to schedule a convenient time for us. The servicemen arrived on time and were very courteous. We were able to have only the areas cleaned that we felt were necessary and were done very efficiently.

Report a concern   April 12, 2013 — Rated 10 out of 10 by A.B. Blake and Jillian Moak
What do you like about our residential cleaning services?

I like how friendly the staff is and I LOVE the work that was done. Our carpet looks like new!!

Report a concern   April 11, 2013 — Rated 10 out of 10 by L.G. Blake and Jillian Moak
What do you like about our residential cleaning services?

Fast, efficient, job well done.

Report a concern   April 11, 2013 — Rated 10 out of 10 by Connie Schultz Blake and Jillian Moak
What do you like about our residential cleaning services?

You answered our concerns VERY quickly and as I said before I am very satisfied with the way carpets and tile look afterwards.

Report a concern   April 10, 2013 — Rated 10 out of 10 by K.K. Blake and Jillian Moak
What do you like about our residential cleaning services?

Great people working for you, very courteous. Thank you!

Report a concern   April 10, 2013 — Rated 10 out of 10 by T.A. Blake and Jillian Moak
What do you like about our residential cleaning services?

I literally gave them a day's notice to come out and clean the sofa and couch and they were available.

Report a concern   April 10, 2013 — Rated 10 out of 10 by B.S. Blake and Jillian Moak
What do you like about our residential cleaning services?

Josh...Angela...Kelly
Courtesy and Results!

Report a concern   April 10, 2013 — Rated 9 out of 10 by K.W. Blake and Jillian Moak
What do you like about our residential cleaning services?

They are prompt and friendly. They missed a spot the first time, however they came back and cleaned it quickly and was very kind.

Report a concern   April 10, 2013 — Rated 10 out of 10 by Terri Wheeler Blake and Jillian Moak
What do you like about our residential cleaning services?

Close to house & always satisfied with service

Report a concern   April 10, 2013 — Rated 10 out of 10 by K.P. Blake and Jillian Moak
What do you like about our residential cleaning services?

Very friendly and polite workers,very fast and did a very good job.

Report a concern   April 8, 2013 — Rated 10 out of 10 by Carol Gerdeman Blake and Jillian Moak
What do you like about our residential cleaning services?

My rooms feel so clean now! I was very pleased with how timely and professional the men were who cleaned our carpets. It was the best job cleaning our carpets I've ever had. I also appreciated that the cost was very reasonable as well. Thank you for giving us quality at an affordable rate! I will be a repeat costumer and have already told others about your service! Carol Gerdeman


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