- Phone: (630) 562-0600
83 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the quick reply, resonable costs, and helpful service
Quality of the work.
I thought the finish on the furniture could have been a little more seamless.
We liked:
-- The friendliness of the staff who picked up and delivered the item.
-- The quality of work, particularly the attention to details.
-- The timeliness of the work.
The only quibble we had, barely worth mentioning, was that they might have called us about whether they should remove a foam sticker on the item. They left it on, perhaps because removal might have caused some minor wood damage requiring a bit more work. So no harm was done. But if they had called to ask, we would have approved removing it before doing the work. Again, this was extremely minor, and it is 99% out of sight anyway.
Overall, we were thrilled, and the work was excellent.
Over the past few years, you have repaired several of our items of furniture, & we appreciate the consistent attention to detail.
When there was an issue with the finish on my table, Furniture Medic was prompt and professional in making it right.
Very professional. Knowledgeable. Friendly. And the repair time for our table took less time than orignially estimated - which was very nice for us.
Our table looks beautiful. We love looking at the new, perfect finish. Thank you for a wonderful jub.
Picked up the furniture at time agreed.
Good job done.
They brought a badly damaged "DEAD" piece of furniture back to life!
Excellent expertise, attention to detail
Top-notch customer service.
Great service and a beautiful job. Looks like new.
Professional,excellant job.
The quality of work was excellent! The tables & chairs look brand new!
You made no promises you did not keep and gave great quality craftsmanship.
They did an awesome job
Excellent work! Return furniture within time frame promised.
The quality of work was very good.
The chair was repaired methodically and it does not appear that any short cuts were taken.
Quality of craftsmanship and the salesperson. Level of professionalism
The work was done in a timely manner, and I was very pleased with the finished product.
You guys responded very quickly to come and take a look at what needed to be done and in turn also responded quickly to come out and fix it. You also were able to fix the problem right on site.
We have used FM services all over the country and find them to be very professional.
The technician that comes to my house, Alma, is excellent. She is very thorough and does a great job. She has saved me from having to send furniture out to be repaired!
The pick up n delivery was nice
The vanity was a 9-10 but the dog chewing repair was more like a 6-7 especially for the pricing.
staff is very helpful and when we weren't completely satisfied with the work, sent out a specialist to fix the problem.
Everything, quality, personnel
I am very pleased with the end result of all the work that has been done, and the workmen have been very pleasant to work with.
The seat of kitchen stool that was recovered was not re-centered so that it could be sat on. The stuffing on the seat renders it impossible to raise and therefore is no longer functional as a step stool. I did not get the opportunity to examine this item at the time I picked it up or I would not have accepted it as completed. Very dissapointing!