Furniture Medic by MasterCare Experts
PO Box 353
Wheaton
IL 60189
United States
  • Phone: (630) 562-0600

Average rating: 9.1 out of 10 based on 83 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 29, 2013 — Rated 2 out of 10 by J.H. Furniture Medic by MasterCare Experts
How did we disappoint you and what can we do to make things right?

The seat of kitchen stool that was recovered was not re-centered so that it could be sat on. The stuffing on the seat renders it impossible to raise and therefore is no longer functional as a step stool. I did not get the opportunity to examine this item at the time I picked it up or I would not have accepted it as completed. Very dissapointing!

Report a concern   January 11, 2013 — Rated 10 out of 10 by J.S. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

the quick reply, resonable costs, and helpful service

Report a concern   November 1, 2012 — Rated 9 out of 10 by D.K. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Quality of the work.

Report a concern   October 23, 2012 — Rated 8 out of 10 by D.P. Furniture Medic by MasterCare Experts
What could we do to improve?

I thought the finish on the furniture could have been a little more seamless.

Report a concern   October 23, 2012 — Rated 9 out of 10 by E.B. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

We liked:
-- The friendliness of the staff who picked up and delivered the item.
-- The quality of work, particularly the attention to details.
-- The timeliness of the work.
The only quibble we had, barely worth mentioning, was that they might have called us about whether they should remove a foam sticker on the item. They left it on, perhaps because removal might have caused some minor wood damage requiring a bit more work. So no harm was done. But if they had called to ask, we would have approved removing it before doing the work. Again, this was extremely minor, and it is 99% out of sight anyway.
Overall, we were thrilled, and the work was excellent.

Report a concern   September 4, 2012 — Rated 9 out of 10 by Sally Comfort Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Over the past few years, you have repaired several of our items of furniture, & we appreciate the consistent attention to detail.

Report a concern   August 20, 2012 — Rated 10 out of 10 by A.C. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

When there was an issue with the finish on my table, Furniture Medic was prompt and professional in making it right.

Report a concern   July 30, 2012 — Rated 10 out of 10 by R.M. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Very professional. Knowledgeable. Friendly. And the repair time for our table took less time than orignially estimated - which was very nice for us.

Report a concern   July 30, 2012 — Rated 10 out of 10 by Ron MacArtney Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Our table looks beautiful. We love looking at the new, perfect finish. Thank you for a wonderful jub.

Report a concern   July 30, 2012 — Rated 9 out of 10 by C.D. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Picked up the furniture at time agreed.
Good job done.

Report a concern   July 19, 2012 — Rated 9 out of 10 by Pat Fitzpatrick Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

They brought a badly damaged "DEAD" piece of furniture back to life!

Report a concern   June 17, 2012 — Rated 10 out of 10 by B.S. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Excellent expertise, attention to detail
Top-notch customer service.

Report a concern   June 11, 2012 — Rated 10 out of 10 by M.K. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Great service and a beautiful job. Looks like new.

Report a concern   May 26, 2012 — Rated 10 out of 10 by M.L. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Professional,excellant job.

Report a concern   May 22, 2012 — Rated 10 out of 10 by T.B. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

The quality of work was excellent! The tables & chairs look brand new!

Report a concern   May 16, 2012 — Rated 9 out of 10 by F.W. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

You made no promises you did not keep and gave great quality craftsmanship.

Report a concern   May 5, 2012 — Rated 10 out of 10 by D.R. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

They did an awesome job

Report a concern   May 4, 2012 — Rated 10 out of 10 by P.G. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Excellent work! Return furniture within time frame promised.

Report a concern   May 4, 2012 — Rated 10 out of 10 by A.H. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

The quality of work was very good.

Report a concern   April 23, 2012 — Rated 10 out of 10 by J.R. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

The chair was repaired methodically and it does not appear that any short cuts were taken.

Report a concern   April 22, 2012 — Rated 10 out of 10 by P.K. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Quality of craftsmanship and the salesperson. Level of professionalism

Report a concern   March 29, 2012 — Rated 10 out of 10 by J.K. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

The work was done in a timely manner, and I was very pleased with the finished product.

Report a concern   March 29, 2012 — Rated 9 out of 10 by K.K. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

You guys responded very quickly to come and take a look at what needed to be done and in turn also responded quickly to come out and fix it. You also were able to fix the problem right on site.

Report a concern   March 23, 2012 — Rated 10 out of 10 by B.C. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

We have used FM services all over the country and find them to be very professional.

Report a concern   March 23, 2012 — Rated 9 out of 10 by H.W. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

The technician that comes to my house, Alma, is excellent. She is very thorough and does a great job. She has saved me from having to send furniture out to be repaired!

Report a concern   March 5, 2012 — Rated 9 out of 10 by R.V. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

The pick up n delivery was nice

Report a concern   February 22, 2012 — Rated 7 out of 10 by K.B. Furniture Medic by MasterCare Experts
What could we do to improve?

The vanity was a 9-10 but the dog chewing repair was more like a 6-7 especially for the pricing.

Report a concern   February 22, 2012 — Rated 10 out of 10 by W.L. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

staff is very helpful and when we weren't completely satisfied with the work, sent out a specialist to fix the problem.

Report a concern   February 10, 2012 — Rated 10 out of 10 by L.S. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

Everything, quality, personnel

Report a concern   February 7, 2012 — Rated 10 out of 10 by A.K. Furniture Medic by MasterCare Experts
What do you like about our furniture repair & restoration services?

I am very pleased with the end result of all the work that has been done, and the workmen have been very pleasant to work with.


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