Superior Propane Customer Experience Team
.
Guelph
ON
Canada

Customer Testimonials

Report a concern   January 11, 2017 — Rated 10 out of 10 by M.K. Superior Propane Customer Experience Team
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I was very happy with the help they gave me we were out of propane and they got us someone to fill up our tank and told us about a new sensor so they can keep track of how much propane we have we need them to keep checking because we are usually away for the winter I would like to thank them for their help

Report a concern   January 11, 2017 — Rated 10 out of 10 by T.G. Superior Propane Customer Experience Team
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Quick response!

Report a concern   January 10, 2017 — Rated 10 out of 10 by Victor Thomas Superior Propane Customer Experience Team
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VAL WAS HER NAME AND SHE WAS QUITE PLEASANT AND HELPFUL. EVEN THOUGH I WAS GOING TO COMLAIN BUT SHE HAD EVERYTHING COVERED. THANKS

Report a concern   January 4, 2017 — Rated 10 out of 10 by B.B. Superior Propane Customer Experience Team
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We had a few warning tags to deal with our recent purchase of this property. Superior was very helpful. Hoping to get fuel soon!

Report a concern   December 20, 2016 — Rated 9 out of 10 by A.K. Superior Propane Customer Experience Team
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I talked to Dannis twice. She was super caring and called me back with a satisfying answer.

Report a concern   December 20, 2016 — Rated 10 out of 10 by A.J. Superior Propane Customer Experience Team
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Great kid ! Very obliging and helpful.

Report a concern   December 19, 2016 — Rated 10 out of 10 by W.B. Superior Propane Customer Experience Team
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The lady I spoke to on the phone was excellent as was the gentleman that delivered the propane. My disapointment was that I did not get a delivery until the propane tank was empty and a noxious fume was smelt in the family room.
Sincerely,
Bill Last name removed

Report a concern   December 19, 2016 — Rated 9 out of 10 by R.E. Superior Propane Customer Experience Team
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all went easy ----thank you

Report a concern   December 10, 2016 — Rated 10 out of 10 by Denis Beliveau Superior Propane Customer Experience Team
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SP responded within days of my request. The representative was very nice, answered all my questions.

Report a concern   December 8, 2016 — Rated 10 out of 10 by K.G. Superior Propane Customer Experience Team
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Great service, next day delivery, thank you.

Report a concern   December 3, 2016 — Rated 10 out of 10 by P.M. Superior Propane Customer Experience Team
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Very friendly and willing to help in any way! Very understanding and so helpful. Very personable and easy to contact and you get a live person.

Report a concern   November 24, 2016 — Rated 10 out of 10 by Joseph Mannara Superior Propane Customer Experience Team
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I believe the reps name was Maureen? She was awesome, I was actually disconnected due to my cell and she was prompt to call back. I'm happy to see Canadian companies using Canadians and not off shore call centers to deal with their customers. Great job!!

Report a concern   November 24, 2016 — Rated 10 out of 10 by C.T. Superior Propane Customer Experience Team
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Outstanding! Responsive and take charge attitude very much appreciated

Report a concern   November 23, 2016 — Rated 10 out of 10 by Ctibor Ustohal Superior Propane Customer Experience Team
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Based on your recommedation I've contacted Conford Air & Ventilation service. The representatives of this company have come to my house very quickly and inspected our furnace. Their expertise and work was fully proffesional and excellent.. Thank you for this recommendation. Sincerely Ctibor Ustohal.

Report a concern   November 22, 2016 — Rated 10 out of 10 by P.C. Superior Propane Customer Experience Team
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YOUR REP WAS VERY UNDERSTANDING OF MY DIFFICULTY IN USING THE VALVE SWITCH SYSTEM 7 CHECKED EVERYTHING THOROUGHLY.
tHANK YOU.

Report a concern   November 18, 2016 — Rated 10 out of 10 by G.H.R. Superior Propane Customer Experience Team
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I have been using my Propane stove for 2 years without a problem but when I called to have my tank filled I was told I had to have it inspected before they could fill my tank. The inspection is today in the afternoon which is fine however I ran out of propane Wed night and my house is cold. Don't under stand why the tank couldn't be filled as in the past prior to inspection to avoid this Thankyou

Report a concern   November 16, 2016 — Rated 10 out of 10 by D.W. Superior Propane Customer Experience Team
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Great service. Thanks

Report a concern   November 11, 2016 — Rated 10 out of 10 by Gerard Meagher Superior Propane Customer Experience Team
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Both reps I spoke with were polite helpful and provided excellent customer service.

Report a concern   November 10, 2016 — Rated 10 out of 10 by L.C. Superior Propane Customer Experience Team
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I have spoken with a few customer representatives over the past week or so. I have found them all to be very courteous and professional.
My only issue to date was the slowness in having tanks completely filled after the install.

Report a concern   November 6, 2016 — Rated 9 out of 10 by I.N. Superior Propane Customer Experience Team
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The service was very helpful and pleasant. The wait time for delivery was lengthy but resolved. It would be appreciated if notifications of problems are sent out to inform the customer, and callbacks are made when said.


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